5 ways retailers must evolve for a post-Covid world

by Amanda Glasgow — Creative Director, EMEA, Appnovation

Amanda Glasgow, creative director, EMEA, for Appnovation, explores how retailers can respond to the massive changes in consumer behaviour throughout the…

Why personalizing customer experience is essential to brand building

The retailer of the future will not survive without an effective personalization strategy that makes consumers feel that their individual needs are at the…

Presented by RetailCustomerExperience.com

Envisioning a more resilient retail landscape with more choices than ever

by Greg Khan

Greg Kahn, president and CEO of the Internet of Things Consortium, shares insight on how major brands are wasting no time to launch new technology and take new…

Amazon launching smart shopping carts that eliminate checkout line

July 14, 2020

Amazon is advancing its contactless and cashierless shopping experience with a smart shopping cart, called a Dash Cart, that lets shoppers avoid the checkout…

Bbot raises $3M to drive contactless dining platform forward

July 14, 2020

Bbot Inc., a restaurant and hospitality startup focused on simplifying and improving order and pay processes, has raised $3 million in a seed funding round led…

AfterPay to offer Apple Pay, Google Pay at US retailers

July 14, 2020

AfterPay, an Australia-based mobile app that offers 'Buy Now, Pay Later' installment options in key international markets, said it will begin offering Apple…

ACI Worldwide says global e-commerce up 28% in June

July 14, 2020

Global e-commerce sales rose 28% in June, according to ACI Worldwide, marking the largest year-over-year increase since the beginning of the COVID-19 outbreak.

Using a POS Terminal as a Self-Scanning Checkout System

Self-checkout is a growing trend in the retail industry, and it has burgeoned since the onset of the COVID-19 pandemic. In response to public health concerns…

User-generated content paves the way for new brand marketing campaigns

by Suzin Wold — SVP Marketing, Bazaarvoice

Suzin Wold, senior vice president of marketing at Bazaarvoice, shares insight on why using user generated content in a retailer's social and advertising…

New York's Hamptons gets a luxury fashion pop-up

July 14, 2020

Iconic fashion brand Giorgio Armani has launched a pop-up experience in East Hampton, New York.

New York & Co. parent files for bankruptcy

July 14, 2020

RTW Retailwinds Inc., parent company of New York & Co., is reportedly considering shuttering all its stores as part of a bankruptcy action initiated this…

Top emerging technologies transforming the retail experience

As new technologies continue to explode across the marketplace, consumers demand that their shopping experiences follow suit.

Presented by RetailCustomerExperience.com

BrightSign powers digital signage at Hong Kong experiential landmark

July 13, 2020

K11 MUSEA, a experiential landmark in Hong Kong's Victoria Dockside art and cultural district, recently deployed seven LED video walls as well as circular LCD…

Don't expect coin change at Kroger

July 13, 2020

Grocer Kroger won't be doling out any change to cash paying customers citing a coin shortage.

Aramark opens automated c-store in Southern California

July 13, 2020

Aramark has opened an autonomous convenience store called QuickEats Close Convenience in an apartment community called Nineteen01 in Santa Ana, California…

Live webinar: Assessing COVID-19 impact on customer interaction, satisfaction

July 13, 2020

A live webinar on July 16 will explore how COVID-19 is impacting customer satisfaction and the way they perceive and interact with a preferred financial…

7 ways to prepare your brand for the post-crisis world

by Bruce Levinson — Client Partner, SGK

Bruce Levinson, client partner at SGK, explains why retailers and brands should be listening intently to new consumer attitudes and deciphering emerging…

4 ways loyalty programs can drive digital engagement

These days, if retailers aren’t leveraging loyalty programs to connect with their hard-won customers, they’re missing out on opportunities to boost much-needed…

Presented by RetailCustomerExperience.com

Immersive commerce leads retail’s jump to light speed

by Rob Weaver

Rob Weaver, chief revenue officer at Vertebrae, believes brands at the forefront of innovation now will be poised to recover faster in the months to come.

Capgemini digital retail leader shares dos, don'ts and workforce management tips

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Rich Minns, digital customer experience sector lead at Capgemini, shares his insight and expertise on how retailers should tackle the all critical customer…