Lowe's, Poshmark are improving customer experience via digital innovation

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Retailers that engage customers using today's highly sophisticated digital and mobile tools are finding that these initiatives deliver greater customer…

Using data to break discount dependency and nurture loyalty

James Glover, co-founder and CEO, Coherent Path, explains why retailers have to stop nurturing the wrong type of customer – the deal-hungry and disloyal –and…

Chase, PayPal team up on mobile wallet promo

March 26, 2018

Chase Freedom has added a new quarterly category — PayPal — and has brought back a customer favorite — Chase Pay and grocery stores — from April through June.

Easter spend expected to be very robust

March 26, 2018

Easter spending is predicted to hit $18.2 billion, nearly as high as last year's record-setting $18.4 billion, according to a National Retail Federation and…

The try-before-you-buy trend spurring a returns tsunami, claims study

March 26, 2018

Retailers offering a try-before-you-buy strategy are experiencing a surge of intentional returns that may undermine profits, according to a new Brightpearl…

Perch debuts mixed-reality marketing platform for in-store digital campaigns

March 26, 2018

Perch, an interactive platform for interactive retail marketing, has announced its new mixed-reality marketing platform for in-store digital campaigns…

How to keep customers tethered to the store

Romney Evans, co-founder of True Fit, explains why retailers who don't proactively engage consumers in the store digitally are leaving the door open for…

Pakistan deploys self-serve kiosks for tax assessments

March 26, 2018

The excise and taxation department in the city of Rawalpindi, Pakistan, has installed four computerized kiosks to accommodate taxpayers, according to Dawn, a…

The horse you rode in on will not win the race for the future

by Chris Petersen — Owner, IMS

Blogger Chris Petersen explains why reducing customer effort in the product purchase is critical in building the customer relationship.

Dallas Fort Worth Airport takes flight with curved LED displays

March 23, 2018

The Duty Free Center shop, at the Dallas Fort Worth Airport's Terminal D, has upgraded with three curved NanoLumens LED displays. Ford AV worked with…

Janus Displays deploys displays at Ventana Canyon Resort

March 23, 2018

Janus Displays recently deployed a 15-inch room board and a 43-inch interactive display at Loews Ventana Canyon Resort in Tucson, Arizona. The interactive…

Payments Canada launches new credit risk model

March 23, 2018

Payments Canada, a financial market infrastructure for payments, is deploying a new credit risk model to boost safety and the soundness of existing…

Indiana airport testing international check-in kiosks

March 23, 2018

The Indiana Airport Authority and U.S Customs Border Protection will introduce kiosks to allow passengers arriving at the Indianapolis International Airport…

Arizona hospital deploys self-serve prescription kiosk

March 23, 2018

Bayless Integrated Health Center in Phoenix is now using a self-serve pharmacy kiosk that allows patients to fill a prescription immediately after being…

Google expands retail shopping program with a universal cart, personalization focus

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Industry watchers say the retail service effort is a direct shot at Amazon and its dominance as the destination in consumer product search and discovery.

Physical, digital melding together fast in retail

March 22, 2018

The lines between the physical and the digital is getting even more blurry, according to a NRF/Forrester study.

PixelFlex taps digital signage for Beer Park

March 22, 2018

PixelFlex has deployed its FlexUltra 1.9-millimeter LED video wall solution at the Fountains of Bellagio Beer Park at the Paris Las Vegas Hotel & Casino.

Cleveland retail development readying Daktronics' LED display

March 22, 2018

Daktronics has partnered for Pinecrest, a retail development in Cleveland, Ohio, to deploy a LED display this spring. This 24-feet high by 42-feet wide display…

Mobile orders skyrocket in 2017, but 2 in 5 still use cash, claims study

March 21, 2018

Restaurant visits paid via mobile app grew by 50 percent over the last year, a new NPD study finds. However, cash payment still captures two of every five…

Kagan: Amazon effect only part of reason Toys R Us failed

by Jeff KAGAN — Wireless Analyst, Telecom Industry Analyst

Jeff Kagan says we shouldn't be too quick to blame the failure of Toys R Us on Amazon. A good deal of the blame, he says, should land on the toy seller's…