Aptos acquiring TXT Retail to boost merchandise lifecycle management

August 8, 2017

Aptos Inc. is buying TXT Retail to meld its customer engagement and inventory management technology with TXT Retail's merchandise lifecycle management suite.

Realtor tapping robots, big data to cut selling costs

August 7, 2017

REX Real Estate Exchange will be deploying robots and tapping big data technology to cut home selling costs in its new Long Island, New York office location.

Mobile marketing provider 3Cinteractive makes another acquisition

August 7, 2017

3Cinteractive Corp., a provider of mobile marketing services, has announced its second acquisition this year with the purchase of CellTrust Corp.'s Prime…

Sephora debuting a new boutique approach

August 7, 2017

Sephora is testing a "boutique" strategy in response to the current retail climate.

As back-to-school looms: What retailers need to know to be ready year-round

Velocity Worldwide CEO Enda McShane explains why retailers must be conscious of the need to have actionable insights into who customers are, why they shop, and…

Study: Most mobile app users hesitant to give info when signing up

August 4, 2017

Mobile app users are concerned about the security of their information when they register for a new app, according to a new survey conducted by B2B research…

Alipay links with Payworks to expand European presence

August 4, 2017

Payworks, a provider of point-of-sale payment infrastructure, announced that its payment gateway technology will be supporting the integration of Alipay, the…

USAA testing Amazon Alexa skill

August 4, 2017

USAA is testing an Amazon Alexa skill that will enable its customers to get answers to some of the most frequent and basic questions fielded by service…

Fashion retailer rolls out apparel machines at U.S. airports

August 4, 2017

Uniqlo, a Japan-based fashion retailer, is rolling out 10 vending machines in the next two months at malls and airports in several U.S. cities, including New…

Nuance debuts IVR to Digital for AI-driven customer engagement

August 4, 2017

The Nuance IVR to Digital will strengthen Nuance's omnichannel customer engagement platform as part of a series of cognitive and conversational AI innovations…

Study: Small retailers are making money on online marketplaces

August 4, 2017

Over 60 percent of small to mid-size businesses are attributing half, or more, of their ecommerce sales to Amazon and other online marketplaces, according to a…

Lululemon goes big with meditation within retail environment

August 4, 2017

Not only can you buy needed active and athletic wear at Lululemon, you can also grab a quick meditation session in a new "Mindfulsophy" space at its new Fifth…

Chris Petersen: Forget the 4Ps … 4Cs are not enough … the new 4Es of retail

by Chris Petersen — Owner, IMS

Chris Petersen explains how and why raditional retail has transformed from product-centric to people-based.

Amazon's Whole Foods move sits well with many consumers

August 3, 2017

The acquisition of Whole Foods by Amazon is viewed as positive by 38 percent of Whole Foods shoppers and 31 percent of Amazon consumers, according to a new GfK…

Target to revamp Cartwheel Perks program after year-long test

August 3, 2017

Consumers holding Target Cartwheel Perks have until August 27 to earn points and select items to redeem by September 27 as the retailer is shuttering the…

Retailers embracing AI big time in next two years, reveals study

August 2, 2017

A hefty number of retailers, 87 percent, claim they will boost use of artificial intelligence for customer engagement strategies in the next two years.

How To Measure The Impact Of Digital Signage

No matter how big or small of an investment you make, you want to have a way to measure your success to determine if it was money well spent. When it comes to…

Storytelling is key to boosting customer experience and profit

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

The most common tendency with retailers is to simply give the facts about a product or service without really telling a story about them. Panelists at the ICX…

Why store associates must play a critical role in customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Consumers crave human interaction and the store associate represents a retailer's front line in delivering a rewarding and compelling customer experience. Yet…

Kagan: How Amazon is transforming retail

by Jeff KAGAN — Wireless Analyst, Telecom Industry Analyst

As long as Amazon lets users continue to shop as they are used to, and adds a new way of thinking to the mix, Jeff Kagan believes the Whole Foods experiment…