The future of shopping is now: 5 consumer behavior shifts retailers must embrace

by Eric Karofsky — CEO, VectorHX

The world of customer experience is evolving faster than ever and retail success hinges upon understanding and adapting to rapidly changing customer behaviors.

Nearly half of consumers browsing, buying from live shopping events

September 27, 2024

Nearly half, 45%, of consumer have browsed or purchases from a live shopping event in the past year, according to a VTEX survey that polled 1,000 U.S.

National Retail Solutions (NRS) Launches "Marty's Minutes, C-Store Basics 101" Video Series

National Retail Solutions (NRS), a leading provider of point-of-sale (POS) systems and merchant services for independent retailers, is excited to announce the…

Sam’s Club launches pay increase plan for frontline associates

September 26, 2024

Sam's Club has instituted a new workforce compensation strategy that expands pay increases based on year of service and provides more predictable financial…

How to stop phantom inventory from scaring away loyal customers

by Tav Tepfer — CRO, Invent Analytics

Providing great customer experiences is essential for long-term success, and retailers that ensure in-demand products are consistently and readily available…

Target taps Jim Lee as CFO

September 26, 2024

Jim Lee has been named CFO and a member of the leadership team at Target.

Motel 6 marketing VP talks brand transformation

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

In this latest episode of the CX Innovators podcast, produced by Networld Media Group, Jenna Berg, vice president of brand marketing at G6 Hospitality, the…

ICX Summit: Tapping customer feedback to drive retail wins

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

How to tap customer feedback to improve the retail brand and make meaningful changes to services and operations was a panel topic at the ICX Summit held in…

Amazon boosts hourly pay for U.S. fulfillment, transportation workers

September 25, 2024

Amazon is increasing the average total compensation package for fulfillment and transportation workers in the U.S. to more than $29 per hour.

Cinemark deploys Adyen tech to streamline payments, enhance experience

September 25, 2024

Cinemark, a global entertainment company, is deploying Adyen's financial technology platform to power enterprise payments across the chain's more than 300 U.S.

David’s Bridal hires Elina Vilk to lead pearl marketplace

September 24, 2024

Elina Vilk has been named chief business officer at David's Bridal and will lead the retailer's Pearl by David's brand.

JetBlue debuting first airport lounges

September 24, 2024

JetBlue's first ever airport lounge is set to open at New York's JFK airport by the end of 2025 and shortly after at Boston Logan International Airport.

Why and how to supercharge e-commerce sites with hybrid search

by Jason Hellman — Senior Solutions Architect, Innovent Solutions

Here's why retailers should adopt a hybrid search strategy instead of going all-in on AI search, along with tips on how to make hybrid search work in practice.

Walmart kicks holiday season off early

September 23, 2024

Walmart is starting its holiday sales season early this year, holding its first holiday deals event weeks earlier than in previous years.

Modest retail sales growth forecast for holiday season

September 23, 2024

There will be a modest U.S. retail sales bump, of 1.2% to 3.5%, due to political and economic uncertainty.

Amazon taps generative AI for delivery efficiency

September 20, 2024

Amazon is leveraging generative AI to boost efficiency in deliveries, according to a CNBC report.

Consumers kicking off Halloween shopping earlier than ever

September 20, 2024

Early Halloween shopping is getting earlier as 47% of consumers are shopping before October, according to an annual survey from the National Retail Federation.

Steve Madden taps Fast Simon for AI shopping optimization

September 19, 2024

Steve Madden, a fashion-forward footwear retailer, is partnering with Fast Simon, which provides AI-powered optimization, on an initiative to bring advanced AI…

Beyond efficiency: Why empathy wins in the age of AI customer service

by Alex Irvin — Co-Founder / CMO, eCosmetics

By prioritizing human expertise and leveraging technology strategically, retailers can create a customer service experience that is both efficient and…

Bass Pro Shops tap Kevin Kreczko as customer experience VP

September 19, 2024

Kevin Kreczko has been named VP of customer experience for Bass Pro Shops.