Creating harmony in retail: How to navigate the blend of digital and in-person shopping

by Crystle Uyeda — Vice President, Growth Strategy & Client Consulting, Human8

For brands aspiring to prioritize a truly human-centric approach, adopting an agile mindset that is rooted in deep understanding of consumer preferences is…

It’Sugar opens candy store in New York

January 16, 2025

It'Sugar, a specialty candy retailer, has opened a store at the Galleria in Crystal Run in Middletown, New York.

Consumers have big love for brand text interaction

January 15, 2025

Most consumers, four out of five, want to get texts from brands they love at least once a week.

Batteries Plus COO talks consumer trends, customer experience strategy

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

In this episode of the CX Innovators podcast, Batteries Plus COO Jon Sica talks with RetailCustomerExperience.com Editor Judy Mottl about the brand's expansion…

More retailers tapping tech to improve store associate productivity

January 15, 2025

The labor challenges facing retail are driving more retailers to invest in technology, with 81% prioritizing tech investment to improve store associate…

Walmart innovating big on delivery, AI shopping assistant, shelf tech

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Walmart is advancing technology on several fronts, from drone delivery to InHome Delivery expansion, development of a GenAI customer assistance tool and…

Most consumers not a fan of dynamic pricing

January 14, 2025

Well more than half, 68%, of consumers feel taken advantage of when a brand employs dynamic pricing and 42% are willing to spend more on a product if…

Creating connections in main street stores

by Olivia Robinson — Head of Strategic Growth, VoCoVo

Irrespective of the benefits that come with shopping online, main streets remain vital to human interaction in our communities. So how can brick-and-mortar…

2024 holiday shopping was a big mobile experience

January 14, 2025

The 2024 holiday shopping season was the most mobile of all time, with smartphones driving 54.5% of online purchases.

NRF: Retail 2024 ended on high note, growth ahead

January 13, 2025

The year 2024 ended on a high note and the retail segment should continue to show strength in 2025, according to the National Retail Federation.

Ulta Beauty welcomes new CEO, raises fiscal outlook

January 13, 2025

Ulta Beauty has a new CEO, Kecia Steelman, who has taken the reins from Dave Kimbell who retired.

The North Face teams with Mood Media on immersive basecamp experience

January 13, 2025

The North Face has partnered with Mood Media to create an immersive basecamp experience in London that combines AI-generated content with projection technology.

Big Lots closes sale deal for several hundred stores

January 10, 2025

Big Lots Inc. has closed its sales agreement with Gordon Brothers Retail Partners that will allow Variety Wholesales Inc. to acquire between 200 and 400 Big…

Global holiday sales hit record $1.2 trillion

January 10, 2025

Global holiday retail sales hit a record $1.2 trillion and $282 billion in the U.S.

National Retail Solutions (NRS) and El Especialito Bring Holiday Cheer to Community with Heartwarming Events

National Retail Solutions (NRS) proudly partnered with El Especialito, the largest Spanish-language weekly newspaper, and the non-profit organization Save…

Star Micronics Unveils Cutting-Edge Receipt and Removable Linerless Label Printers

Two innovative models, the TSP143IV X4 and TSP143IV SK X4 receipt and linerless label printers, redefine printing for modern retail and hospitality…

Kate Spade arrives in capital city in India

January 9, 2025

Kate Spade New York has launched a store at the Phoenix Mall of Asia in Bengaluru, the capital of India's southern Karnataka state.

Optimize customer experience with service level objectives for reliable e-commerce

by Dan Ruby — VP of Marketing, Nobl9

By implementing SLOs, e-commerce retailers can become more customer-focused and proactive in reliability management efforts.

NBA Detroit Pistons tap AI for immersive virtual fan experience

January 9, 2025

The Detroit Pistons, an NBA team, is offering fans a unique experience way off the basketball court.

How Philips New Interactive Boutique is Changing Retail at MediaMarkt Hamburg

Versuni implements interactive store concept at MediaMarkt Hamburg. Customers enjoy a seamless omni-channel experience through multitouch tablets and…