Walmart home to 1st Chuck E. Cheese licensed toy

September 9, 2024

Walmart is home to the Chuck E. Cheese Mystery Egg, the brand's first licensed toy in retail at Walmart. The egg can be also be found at Amazon.

What Walmart’s pricing changes mean for the enterprise

by Pascal Yammine — CEO, Zilliant

Walmart’s initiative is setting a new standard in the industry when it comes to embracing pricing technology.

Choice Hotels all a buzz in driving sustainability

September 6, 2024

Choice Hotels International has installed three beehives at its corporate headquarters in North Bethesda, Maryland, in collaboration with Bee Downtown in its…

City Furniture partners with 3D Cloud to deliver a differentiated customer experience

September 5, 2024

City Furniture is teaming up with 3D Cloud to provide customers with an engaging shopping experience and one that combines the online shopping with in-store…

Australian United Retailers teams with Lobyco to boost loyalty, promotions

September 4, 2024

Australian United Retailers Ltd., a collective of independently-owned supermarkets, convenience and liquor retailers, is teaming up with grocery loyalty…

San Jose Sharks CX leader talks strategy, shares insights

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

In this latest episode of the CX Innovators podcast, produced by Networld Media Group, Stacy McGranor, CX director for Sharks Sports & Entertainment, talks…

Sam’s Club community members are co-creators in Member’s Mark brand

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The wholesale club is engaging with its private brand fans to connect with consumers and drive improvement to products.

Convenience tops sustainability in CX planning

September 3, 2024

Demand for convenience is the top consumer behavior influencing customer experience leaders' planning this year, rising from fourth place in 2023.

Not all consumers are the same: Adopting a nuanced approach against retail fraud

by Pete Barker — director of product, Engage, Appriss Retail

The challenge for retailers is that retail fraud continues to get more sophisticated, especially when it comes to returns, making it harder to identify.

Benefits of AI in retail

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Artificial intelligence technology is on the cusp of huge adoption and the prime reason are all the benefits AI brings to retail.

Labor Day celebrations vary among generation demographics

August 30, 2024

Over half of U.S. consumers, 67%, will celebrate Labor Day this year with 15% unsure of plans.

Kroger, Albertsons merger lands in federal court

August 29, 2024

The Federal Trade Commission and grocery chain Kroger are in court over the pending merger of Kroger and Albertsons as the federal agency believes the…

Most retailers not prepared for a TikTok shut down

August 29, 2024

Over half, 68%, of retailers believe a sale or ban of TikTok would impact business and conversion rate, just 28% have some sort of contingency plan in place.

An experience-focused approach to subscriptions

by Wendy Karlyn — Chief Client Officer and Global CPG/Retail lead, Rightpoint

A subscription model isn’t a golden ticket to success as it requires careful strategy and consistent execution. However, when retailers find the right fit and…

Prepare your technology now for a successful holiday season

by Mike Tippets — VP, Hughes

Mike Tippets, VP, corporate marketing, PR and communication at Hughes Network Systems, shares key early steps that will ensure your network and retail…

Transforming retail with AI-first support, analytics for exceptional customer experiences

by Raghu Ravinutala — CEO and Co-Founder, Yellow.ai

In today’s retail environment, the holistic customer experience ultimately determines brand loyalty. AI-powered customer service solutions are essential for…

Cost of living will impact holiday spend for over half of consumers

August 27, 2024

Over half, 64%, of U.S. consumers report the cost of living and inflation will likely impact spending during the upcoming holiday season and 11% will delay the…

ICX Summit: Using social to fuel CX awesomeness

by Sandra Carpenter — Editor, Networld Media Group

By effectively integrating social media into omnichannel strategies, retailers can create engaging experiences that drive customer loyalty and sales.

Most retail workers happy in roles despite short staffing issues

August 27, 2024

A majority, 87%, of retail employees enjoy their job and working in their current role and 46% report their employer is dealing with a labor shortage and 41…

AppSuite Release v4.2: Touch Analytics

Latest Update 4.2 of the multitouch CMS AppSuite by eyefactive offers extensive touch analytics functions