Grocery chain taps Upside to boost loyalty with shoppers

January 8, 2025

Roberts Company Inc., a grocery chain operating Corner Market and Grocery Depot stores in the Jackson/Hattiesburg area of Mississippi, is partnering with…

Benuta taps Constructor platform to drive personalization strategy

January 8, 2025

Europe's largest online rug store, Benuta, has deployed Constructor's e-commerce search and product discovery platform to personalize and enhance the online…

Why voice interaction is the future of self-service

by Daniel Brown — Editor, Networld Media Group

Voice technology and its transformative potential took center stage at the Self-Service Innovation Summit 2024, hosted by Networld Media Group in Miami…

Retail, tech leaders share 2025 retail CX predictions

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Visual search, compliance issues, tech advancements lead list of 2025 predictions.

Why emotions matter in retail customer journeys

by Renee Ellis — Senior Consultant, Cella by Randstad Digital

By understanding consumers' emotional triggers, retailers can better design customer journeys that address concerns, ultimately fostering stronger, more…

Speedy Stop revolutionizes in-store tech with NCR Voyix

January 7, 2025

Convenience chain Speedy Stop has revolutionized its in-store technology infrastructure by partnering with NCR Voyix, a digital commerce solutions provider.

Many consumers not aware of AI is in play during online shopping

January 7, 2025

Well more than half of consumers, 71%, don't realize they are encountering AI technology during an online shopping experience despite the fact most had…

Most consumers will jump to another retailer when inventory is out of stock

January 6, 2025

Two-thirds of consumers will log off an e-commerce retail site or leave a physical retail store when an item they want to buy is out of stock.

Hallmark gets more personal with greeting card strategy

January 6, 2025

Hallmark has launched Gift Card Greetings, featuring a physical card with a digital gift card for a more personalized gifting experience.

Panasonic, BrightSign leaders talk 2024 customer experience trends, what's ahead in 2025

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Misty Chalk, vice president of sales, Americas at BrightSign, and Michelle Connolly-Capate, director of sales, enterprise product innovation center at…

Toys R Us heading to Latin-America, Caribbean

January 3, 2025

The Toys R Us and Babies R Us brands will be arriving in the Latin-America and Caribbean region in 2025.

Dollar Shave Club teams with Kodif for improved customer support

January 3, 2025

Dollar Shave Club has teamed with CX automation provider Kodif and is leveraging Kodif's customer support automation platform to improve customer support.

Consumers have limited patience when it comes to e-commerce snafus

January 2, 2025

Consumers are becoming increasingly intolerant of poor shopping experiences with more than half, 63%, abandoning an online shopping cart after two purchase…

Consumer spending solid this holiday season

January 2, 2025

Retail sales in the U.S., not including automotive sales, increased 3.8% between November 1 and Dec. 24 compared to the same time frame in 2023.

Star Micronics Introduces the CD5 Max Series: High-Cash Volume Cash Drawers

The CD5 Max Series cash drawers feature four versatile models that cater to diverse, high-cash volume retail and hospitality environments, combining…

Retail, tech experts share AI predictions for 2025

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Retail, brand and technology leaders offer up what they expect AI will be doing in terms of retail customer experience in 2025.

Fabletics taps Klarna for more payment options

December 31, 2024

Fashion membership retailer Fabletics is teaming with Klarna, an AI-powered payments network, to provide customers more payment options.

Home Depot, Lowe’s keep category leadership spots

December 30, 2024

Home Depot and Lowe's maintained their leadership spots in the home improvement sector, capturing an average of 28% and 19%, respectively, of consumer spend…

AI boosts online grocery revenue by 8%, claims data

December 30, 2024

Artificial intelligence technology powering retail strategies in the grocery sector offers an 8% growth opportunity and can convert single-channel shoppers…

Steven King's SSIS 2024 keynote demonstrates how automation, AI, robotics are transforming industry

by Daniel Brown — Editor, Networld Media Group

Addressing a crowd of business leaders and industry operators, King shared his insights into the evolving landscape of automation, robotics, and artificial…