The future of beacons and digital signage

Beacon technology has not been adopted by merchants as quickly as expected, yet changes to devices and strategy will spur 4.5 million active beacons in the…

3 compelling reasons to attend ICX Summit in June

The opportunity to learn from best-in-class CX deployments, insight on the latest of Internet of Things and how best to build the customer experience are just…

IBM gets serious about IoT

February 17, 2017

IBM aims to drive collaborative innovation with dozens of clients and partners with the opening of its new $200 million global headquarters for its Watson…

Survey: Big opportunity for retailers embracing chatbot technology

February 17, 2017

Retailers have big potential for boosting customer satisfaction and driving better overall customer loyalty if they embrace chatbots and text messaging.

Omnichannel retailing matures into mainstream

February 17, 2017

The retail omnichannel strategy, initially deployed as a standalone effort, is now fast becoming a mainstream "foundation," supporting broader business…

Rebecca Minkoff establishing VC fund

February 17, 2017

Rebecca Minkoff and her CEO brother, Uri, are establishing a venture capital fund in partnership with Quotidian Ventures.

Amazon's Treasure Truck banking on retail consumer whimsy

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

While the New York Times describes Amazon's Treasure Truck as another of Amazon's "puzzling retail experiments," it can be viewed as Amazon's continuing effort…

ChannelNet names two new leaders

February 16, 2017

ChannelNet, which provides customer acquisition and retention services via mobile and web-based solutions, has named Chris Sims as CTO and Joe Karle as VP of…

Centiro names Rick Meyer to lead North American expansion strategy

February 16, 2017

Cloud-based delivery management player Centiro has named Rick Meyer as VP of sales and operations for North America.

Nordstrom CIO announces retirement

February 16, 2017

Nordstrom's CIO Dan Little will leave his role come next fall and is the second top tech leadership change for the high fashion brand in the past two months…

Rocky Mountain High Brands taps geofencing to drive retail traffic

February 15, 2017

Consumer goods company Rocky Mountain High Brands is teaming with Beasley Media Group to launch geofencing services in a quest to drive customer traffic to…

Amazon opening fulfillment center in Maryland

February 15, 2017

Amazon plans to open a 1.2 million-square-foot fulfillment center in North East, Maryland, which will create 700 new full-time jobs.

Burberry welcomes new CEO

February 15, 2017

Burberry's new CEO, Marco Gobbetti, is already at work and will be fully immersed in the role by July, according to a Reuters report.

FastCasual's parent company launching FoodTruckOperator.com

by Cherryh Cansler — Editor, FastCasual.com

Networld Media Group will launch FoodTruckOperator.com on April 1. It will cover industry trends and news, profile business owners and explore the technologies…

7-Eleven catching up fast in boosting the customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

7-Eleven hasn't been a major force when it comes to digital innovation but it’s working hard to make up for lost time and striving to establish itself as a…

Nordstrom most popular retailer, reveals survey

February 14, 2017

Nordstrom may not be popular with President Donald Trump but it is among consumers, ranking tops as the favorite fashion retailer for the fifth year in a row…

BofA piloting smaller, fully automated branch concept

February 14, 2017

Taking financial self-service to the next level, Bank of America has launched a test of three fully automated branches in Denver and Minneapolis, according to…

Valentine's Day will be a heart breaker for retailers

February 13, 2017

Consumers won't be showing as much love via gifting this Valentine's Day with spending dipping 2.3 percent compared to last year.

Confirmit app expands survey efforts to the smartphone

February 13, 2017

The new Confirmit AskMe mobile survey app will enable consumers to participate in surveys no matter their location via a single link.

Consumers experience anxiety when it comes to e-commerce

February 13, 2017

Consumers don't have much confidence when it comes to e-commerce retailers delivering the right product on the expected date.