Easing the pain of shipping: 5 tips to optimize shipping solutions

For many customers, online shopping is exciting (or, at the very least, more enjoyable than leaving the house to visit a store). Actually, receiving the…

Simon deploys interactive mapping to boost customer experience

March 10, 2017

Retail real estate giant Simon has deployed digital interactive mall maps on all its websites in a quest to help shoppers easily navigate the company's retail…

Grocery shoppers jumping online more than ever, reveals report

March 10, 2017

One in three grocery shoppers will place online orders this year and nearly three quarters of shoppers will switch grocers if there is a better shopping…

Belgian company introduces self-testing health kiosk

March 10, 2017

The "WellPoint" from BeWell Innovations in Belgium is a self-testing health kiosk that lets people measure their own vitals such as blood pressure and weight…

Why a customer-centric retail model is key to beating digital competition

Rental car companies can effectively respond to competition by adopting the successful strategies and best practices digital retailers use to engage customers…

Another retailer taking small-format store approach

March 9, 2017

In a quest to draw more millennial consumers, Dollar General is launching a new smaller store format called DGX.

Lowe's same-store sales drive bigger revenue, profits

March 9, 2017

Lowe's posted profit and revenue growth in its latest quarter due to a boost in same-store sales, according to a Market Watch report.

25 percent of consumers favor smartphone banking, study finds

March 9, 2017

Nearly one third (30 percent) of U.S. adults would feel comfortable using a voice-activated conversational interface (e.g., Siri from Apple or Alexa from…

Swarovski planning return to Times Square this year

March 8, 2017

Come the fall there will be a new Swarovski store on Broadway, in New York City.

Bankers will spend more on CX this year, reveals report

March 8, 2017

The banking industry is planning to expand spend on customer experience initiatives with more than half boosting the CX budget, according to a new Computer…

ICX Association leader talks trends, innovations and goals ahead

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Retail Customer Experience talks with Christopher Hall, ICX Association director, on customer experience trends, association goals and what's on the agenda for…

Hershey's new CEO builds new leadership team

March 7, 2017

As Hershey's new CEO Michele Buck begins her new role this month, she's already built a new executive team boasting new and familiar faces.

Abercrombie & Fitch taps president as CEO

March 7, 2017

Fran Horowitz, president and chief merchandising officer for Abercrombie & Fitch, has been promoted to CEO and is also now a member of the board of…

Hudson’s Bay facing financing hurdle in Macy’s takeover effort

March 6, 2017

The reported takeover of Macy's by Hudson's Bay isn't proving easy as the Canadian retailer is reportedly having trouble getting equity financing, according to…

Costco, Dillard's tops in satisfying consumers, reveals report

March 6, 2017

When it comes to customer satisfaction, department store Dillard's and Costco are tops, with both scoring 83 out of 100 on the American Customer Satisfaction…

Amazon AWS outage impacts dozens of online retailers

March 6, 2017

Though Amazon's e-commerce site did not suffer any downtime or sales loss, more than 50 online retailers did when Amazon's web services experienced a big…

Engaging millennials: Value trumps message

Millennials aren't the only ones feeling overwhelmed by the barrage of advertisements. A 2016 HubSpot survey showed 91 percent of respondents feel today's ads…

PayPal, Starbucks top consumers' mobile payments preferences, study says

March 6, 2017

Nearly 20 percent of U.S. smartphone users have used a mobile payment app at a retail location, according to new mobile research from Parks Associates.

Sorry Jim Cramer, malls won't ever be ghost towns

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

During his flamboyant declarations about malls and their impending doom, Jim Cramer asks another financial analyst if he's been at a mall lately. The analyst…

Report: Wal-Mart piloting convenience store strategy

March 3, 2017

Wal-Mart is reportedly piloting a convenience store in Texas, complete with hot dogs and the familiar ICEE machine found at other top brand convenience…