News & Media
How grocers are taking an AI approach to boosting customer satisfaction
by Cedric Chereau — Managing Director, EagleAI, part of the Eagle Eye Group
AI will have its most significant impact in the areas of retail personalization and loyalty.
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Amazon offers another grocery delivery plan for Prime members
August 26, 2024
Amazon has launched a new grocery delivery option for its Prime members.
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Walmart partners with Burger King on customer deal
August 26, 2024
Walmart has teamed up with Burger King on an dining benefit for Walmart+ members.
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Circle K parent acquires GetGo Café +Markets
August 23, 2024
Alimentation Couche-Tard, the parent company of Circle K, has acquired 270 GetGo Café +Market stores from supermarket retailer Giant Eagle.
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US consumers pulling back on purchases, most ‘fed up’ with increasing prices
August 23, 2024
A hefty number, 87%, of Americans are "fed up" with increasing costs and 27% aren't willing to pay more than current prices.
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Loblaw piloting ‘no name’ store in Ontario market
August 22, 2024
Loblaw Companies is piloting a new concept — a value-based no name store in three Ontario markets aimed at helping customers save up to 20% on grocery and…
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New Zealand retailer teams with Impact Analytics to boost forecasting, inventory management
August 22, 2024
The Briscoe Group, a retail conglomerate in New Zealand, is partnering with Impact Analytics, which offers AI-powered planning, merchandising and pricing…
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Building trust: Delivering personalization while safeguarding privacy
by Catherine Iger — Vice President, CX, Experient Group
Instead of seeing personalization and privacy as opposing forces retailers should view the two as allies that evolve together to form one unified commitment to…
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Mattress Firm teams with DoorDash for on-demand, 2-hour delivery
August 21, 2024
Mattress Firm is partnering with DoorDash to offer customers on-demand, two-hour delivery of mattresses and accessories from its 2,300-plus U.S. locations.
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Amazon drones not making friends in Texas suburb
August 21, 2024
Amazon is testing delivery drones in College Station, Texas and the aerial delivery isn't making lots of friends.
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ICX Summit: How sustainability impacts customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Shawn Nelson, founder and CEO of Lovesac, is a keynote speaker at the ICX Summit taking place Sept. 9-11 in Charlotte, North Carolina. His topic will focus on…
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The new differentiator for retail: Connectivity
by Juned Noonari — Director Solution Architecture, Practice Lead Enterprise Networking, Black Box
Deploying an advanced network and leveraging automation and AI empowers retail enterprises to seamlessly support these pivotal customer-facing services.
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Forever New taps OneView Commerce for digital-to-store engagement
August 20, 2024
Forever New, an Australian fashion retail brand, is deploying OneView Unified Commerce platform for real-time inventory, a suite of omnichannel order…
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Circle K parent makes play for 7-Eleven parent company
August 20, 2024
Alimentation Couche-Tard, a convenience store chain based in Canada that operates Circle K stores, is making overtures to acquire Seven & i Holdings, the…
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Consumers still shopping despite economy facing growth pressure
August 19, 2024
Consumers continued to increase spending in July despite that growth of the economy is moderating, according to the National Retail Federation.
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ICX Summit: Customer feedback paramount to brands' success
by Mandy Wolf Detwiler — Editor, Networld Media Group
Customer feedback is crucial for retail and restaurant success, driving improvements in products and services based on customer preferences. Learn innovative…
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British supermarket to increase staffed checkouts, decrease self checkouts
August 19, 2024
Asda, a British supermarket chain, will be increasing staff on checkouts and admits it has reached a limit with self-service lanes, according to a BBC report.
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JD Sports Israel deploys digital kiosks
August 16, 2024
JD Sports Israel has introduced digital kiosks across its stores, offering customers a more seamless shopping experience, according to a report by Retail…
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ICX Summit: Brand leaders to share e-commerce excellence insight
by Mandy Wolf Detwiler — Editor, Networld Media Group
E-commerce leaders will discuss creating seamless customer experiences at the upcoming Interactive Customer Experience Summit being held in Charlotte, North…
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Best Buy debuts live tracking feature for those big product purchases
August 15, 2024
Best Buy is launching a live tracking feature for large product orders.
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