Study: Mobile shopping and purchasing have become the norm worldwide

October 11, 2016

Mobile shopping and purchasing have become the norm across the globe as 75 percent of smartphone and tablet users said they have purchased a product or service…

3 tips to avoid being ‘spooked’ by holiday shopping

How can retailers ensure continued success well into (and beyond) the holiday shopping season? The answer: Mobile.

Kohl's Pay is here

October 10, 2016

And here comes another Pay.

Staples adds Apple Pay to mobile site

October 10, 2016

Staples has announced the availability of Apple Pay on its mobile website, m.staples.com, according to a company press release.

Sionic Mobile provides OnStar subscribers instant, exclusive savings

October 10, 2016

Sionic Mobile's Merchant Marketplace, featuring 100,000-plus retail and restaurant locations, is now part of the OnStar AtYourService marketplace inside…

FIS launches real-time loyalty redemption at BP

October 10, 2016

FIS Premium Payback, a real-time, point-of-sale redemption service from FIS, is rolling out nationwide following a successful pilot program with BP, one of the…

Avionos hires David Cook to drive business expansion

October 7, 2016

Digital services provider, Avionos, has hired David Cook as client executive, focused on its expansion plans for next year.

Black Friday on its way out as top shopping day

October 7, 2016

The biggest holiday "shopping" day of the year won't be the day after turkey day this year, as a new industry prediction claims the new Black Friday will be…

Mall of America celebrates Thanksgiving by closing for the day

October 7, 2016

The biggest U.S. mall is closing on Thanksgiving for the first time ever, though the 500-plus retail stores housed inside have the option to remain open on the…

Should retail prices in store be the same as online?

by Chris Petersen — Owner, IMS

Omnichannel "click & collect" is a slippery slope for retail prices.

Presidential election not likely to impact holiday shopping, claims survey

October 6, 2016

While U.S. residents are focused on the upcoming presidential election, the election won't have a discernible impact on this year's retail holiday sales season.

3 surefire ways to tell if a retail store is 'omnichannel'

by Chris Petersen — Owner, IMS

Omnichannel is creating an experience where you can have it your way.

Kibo buys a cloud personalization platform

October 5, 2016

Kibo is acquiring Baynote, a cloud personalization platform, to boost commerce solutions. Baynote, according to an announcement, provides a smart data hub that…

Shocker: Amazon expected to dominate holiday sales season

October 5, 2016

A new report predicts Amazon will account for 55 percent of first-product search during the upcoming holiday season, during which ecommerce is expected to grow…

Hammered Silver Card Holders Add Artistic Elegance to Displays

Add artistic elegance to displays with new Hammered Aluminum Card Holders from FFR Merchandising.

When change is in store: How Starbucks, Stouffer's and others manage transformation

by Bryan Pearson — President, LoyaltyOne

The old chestnut goes that the only constant is change, but in retail this is not true. The other constant is the risk of failure, and knowing how and when to…

Lowe's Mexico taps Upstream Commerce as partner

October 4, 2016

Lowe's Mexico is working with Upstream Commerce Retail Intelligence to drive better analytics and price optimization strategy across its product line.

TCreative opens central Florida office for client services

October 4, 2016

As part of its business expansion strategy TCreative has opened a central Florida location to help serve its customer base. The advertising agency, which works…

Umpqua Bank reimagines the customer experience

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

At last week's Bank Customer Experience Summit in Chicago, Brian Read explained how his bank integrates itself into the surrounding community.

Free Webinar: How retailers can discover the key to seamless cross-channel

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Boosting customer loyalty and brand advocacy takes strategy, resources and commitment as the quest to get a single view of the customer across multiple…