3 tips for hiring high-quality retail associates

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Retail store associates and leaders are brand ambassadors today and that doesn’t make hiring easy. Sibyl McCarley, SVP of people success at HireVue, shares…

Utah grocery chain deploying Instacart AI smart carts

August 6, 2024

Davis Food & Drug will be replacing most of its traditional shopping carts with Instacart's AI-powered smart carts at its three locations in Utah.

Balancing supply and demand to optimize thrift store inventory management

by Kyle Payton — General Manager, ThriftCart

To manage a successful thrift store, owners must optimize the customer experience with a multifaceted approach that integrates optimized inventory management…

Family Dollar partners with First Insight on merchandise strategy refinement

August 5, 2024

Family Dollar is partnering with First Insight, a voice of the customer retail solution, to refine the retailer's merchandise assortment strategy by leveraging…

Stinker Stores taps NCR Voyix to elevate customer experience

August 5, 2024

Stinker Stores has deployed NCR Voyix's Commerce Platform via Edge infrastructure, featuring a virtualized point of sale system, and the technology has boosted…

The 10 essential strengths of front-line retail employees

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Any retailer can harness the power of engagement. It all boils down to how employees relate to customers.

HearUSA Ranked a Top Hearing Care Retailer in Newsweek’s America's Best Retailers 2024

HearUSA has been recognized as one of America’s top hearing care retailers for the second consecutive year as part of Newsweek and Statista Inc.’s America's…

Providing value beyond products

by Shawn Nelson — CEO and Founder, LOVESAC

To achieve lasting success, retailers must go beyond offering products to provide true value and purpose. Whether it's a dedication to sustainability…

New York Macy’s mall home to Wetzel’s Pretzels location

August 2, 2024

The Macy's Queen Center Mall, in New York, will soon be the home of a Wetzel's Pretzels location.

Making The Right Investment: Wired Vs. Wireless Barcode Scanners

Discover the pros vs. cons of 1D/2D wired and wireless barcode scanners to elevate your operations with expert guidance from Star Micronics.

Weis Markets taps SymphonyAI for customer engagement, growth

August 1, 2024

Weis Markets, a Mid-Atlantic food retailer, is deploying SymphonyAI's Cinde AI to develop insights that uncover opportunities and for customer engagement.

Spirit Airlines revamps business seating

August 1, 2024

Spirit Airlines is gearing up to offer new business class seating that includes a blocked middle seat as well as a free carry-on, checked bag and priority…

Walmart opening 5 automated distro centers

August 1, 2024

Walmart announced today that it plans to open five automated fresh food distribution centers in the U.S.

The CX paradigm shift: How AI is powering customer-first experiences

by Yochai Konig — VP of Machine Learning, Ada

AI tools should provide accurate results and responses that are aligned with the brand’s policies and practices. Brands need to ensure AI tools offer relevant…

Between the Flags lifestyle brand leader shares CX strategy

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

In this latest episode of the CX Innovators podcast, produced by Networld Media Group, Briony Oayda, managing director of Bondi Active and Between the Flags…

Manhattan hotel boosts guest experience with cloud technology

July 31, 2024

Ian Schrager's Public Hotel, in Lower Manhattan, is aiming to boost the customer experience with Stayntouch, a cloud-based hotel property management system…

Kiosks offer travel tips for Regina, Saskatchewan tourists

July 31, 2024

Tourists visiting Regina, Saskatchewan can now access travel tips and discover hidden gems more easily with the launch of two visitor kiosks, according to a…

Getting the digital experience right

by Kristin Lynch — Sr. Director of Strategy & Analytics, Paytronix

Today, the digital-ordering channel is no longer just a way for a customer to place orders. It’s part of the ongoing conversation between brand and guest.

Retail service skills needed to drive customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The top retail employee skills are communication, teamwork and critical thinking. But that's just the tip of the list when it comes to working in a retail…

Walmart expands specialty pharmacy footprint

July 30, 2024

Walmart is expanding its specialty pharmacy footprint by opening 25 "Specialty Pharmacies of the Community," across five states.