National Retail Solutions debuts NRS Purple payroll, workforce management platform

December 6, 2024

National Retail Solutions, which offers point-of-sale technology and credit card processing for independent retailers, has debuted NRS Purple, a payroll and…

Amazon top favorite for Cyber Weekend shoppers

December 6, 2024

Amazon topped the list of retailers favored by Cyber Weekend shoppers, according to a Numerator survey that polled over 9,600 shoppers.

Top performing companies are tapping empathy, AI, personalization

December 5, 2024

The top performing companies are those using personalization, AI and leveraging values-based empathy to not only meet customer needs but demonstrate a deep…

Worry less during ‘the most wonderful time of the year’ by bringing AI to CX

The right mix of proactive communication and AI solutions will ensure customer communications are managed proactively and effectively. Here are three ways to…

Thanksgiving holiday weekend shopping beats expectations

December 5, 2024

The five-day holiday shopping weekend, from Thanksgiving through Cyber Monday, was a busy one as an estimated 197 million shoppers went shopping, according to…

Nori founder's Self-Service Innovation Summit keynote addresses socially conscious tech

by Sandra Carpenter — Editor, Networld Media Group

Dr. Anora Morton, CEO and founder of The Nori Project, a pioneering "Food Equi-Tech" company, will be a keynote speaker at the upcoming Self-Service Innovation…

Millennium Hotels and Resorts tap AI voice assistant to enhance guest experience

December 4, 2024

Millennium Hotels and Resorts has deployed the Aiello AI-powered voice assistant to enhance the guest experience by providing personalized, voice-activated…

Car dealerships committing big to AI

December 4, 2024

Car dealerships are ramping up commitment to using AI in operations with 81% expecting their AI budgets to rise in 2025.

Most retail associates concerned about loss prevention

December 3, 2024

A hefty number of retail associates, 84%, are concerned about loss prevention and the lack of technology to spot safety threats or criminal activity.

Many retail workers not feeling safe this holiday sales season

December 3, 2024

More than half of American retail workers, 57%, are feeling unsafe as the retail industry heads into peak holiday shopping and many of more than a thousand…

How self-service checkout solutions are transforming holiday retail

by Misty Berlin — VP of Sales and Partnerships, ACRELEC

Self-service technology is no longer a nice-to-have — it’s a must for any retailer looking to stay competitive. It’s not just about faster checkouts; it’s…

National Retail Solutions (NRS) Launches NRS Purple: Payroll Made Easy for Small Businesses

National Retail Solutions (NRS), a leader in point-of-sale (POS) technology and credit card processing for independent retailers, is proud to announce the…

Black Friday online sales up over 2023 retail activity

December 2, 2024

This year's U.S. Black Friday retail sales jumped 3.4% compared to 2023 and online sales growth was even more robust, growing 14.6% compared to last year.

Cyber Monday expected to be a record-setting sales day

December 2, 2024

Consumers are projected to spend $13.2 billion on Cyber Monday, a 6.1% jump year over year compared to 2023 with $750 million more than last year.

Delivering on holiday shipping expectations: How to win over millennials, Gen Z

by Dan Spitale — Vice President, UPS Capital

As the holiday shopping season kicks off, retailers must understand the unique preferences of millennials and Gen Z to capture their business. Both generations…

Holiday surge: 3 reasons why maps bills might double for retailers

Retailers can expect nearly a 20% increase in online traffic during the holiday season. While increases like this can lead to more revenue, financial gains can…

Batteries Plus surpasses milestones in franchise, commercial growth

November 27, 2024

Batteries Plus achieved a 23.7% year-over-year increase in total systemwide commercial sales for October and franchise commercial sales grew by 24.4%, setting…

Ex Macys EVP talks retail trends, value of sustainability

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

In this episode of the CX Innovators podcast, Mike Robinson, head of retail solutions and a founding member of The Eighth Notch, Inc., talks with…

How are returns management trends impacting customer experience?

by Rich Pirrotta — Executive Vice President, Americas, ReBound

Shifting customer expectations have played a major role in reshaping returns management. Online shoppers expect convenient, hassle-free return options and…

Kohl’s chief leaving, Michael’s CEO taking role

November 27, 2024

Kohl's CEO Tom Kingsbury will step down from his role come Jan. 15, 2025 and Ashley Buchanan, currently Michael's CEO, will take his place.