News & Media
Shoe retailer Clarks overhauls digital, in-store platforms with big ROI rewards
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Clarks, a 200-year-old global shoe retailer, needed an IT infrastructure rehaul given a monolithic commerce platform. It made a successful digital…
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Fashion retailer Goddiva unveils AI-powered digital dressing room
November 26, 2024
Goddiva, a fashion retailer, has teamed with Zyler, an AI-powered virtual try-on technology provider, to launch an AI-driven digital dressing room.
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Navigating the evolving retail landscape: Meeting consumer expectations
by Jason Ten-Pow — CEO, OnrCX - BespokeCX - OnResearch
To remain competitive, retailers must provide a smooth omnichannel experience, allowing customers to transition effortlessly between websites, apps, and…
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Self-Service Innovation Summit executive panel to share future predictions, strategy insights
by Daniel Brown — Editor, Networld Media Group
This year’s Self-Service and Innovation Summit, hosted by Networld Media Group in Tampa, Florida from December 9-11 will culminate with “Thought leader…
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Bealls taps Legion Technologies to boost retail employee experience
November 25, 2024
Bealls Inc. is deploying Legion Technologies' AI-driven platform to modernize the retail store associate experience and optimize its labor operations.
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Gen Z leading the pay later movement
November 25, 2024
Gen Z is the leading cohort to prioritize using pay later options when it comes to personal purchases, entertainment and dining out this holiday season and 35…
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Marks & Spencer expands services contract with Diebold Nixdorf
November 22, 2024
Marks & Spencer, one of the largest retailers in the U.K., has renewed and increased the scope of its services contract with Diebold Nixdorf.
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Why customer messaging is the gift of the holiday season for retailers
by John Kim — Co-Founder and CEO, Sendbird
Personalized and owned communications makes the shopping experience not just transactional but a relationship-building exercise between brand and consumer.
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Free Forethought webinar offers invaluable insight for retail's busiest sale season
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
A free Forethought webinar offers needed knowledge and expert tips to help retailers make sure the holiday sales season is a successful one.
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Gen Z loves AI-powered service but still sees need for human interaction
November 22, 2024
Over half, 60%, of Gen Z consumers love the speed and convenience of AI-powered customer service but still wants human interaction when it comes to handling…
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Most consumers will be shopping Cyber Weekend
November 21, 2024
Well more than half of consumers, 73%, plan to shop Cyber Weekend and 63% plan to purchase holiday gifts during the holiday sales event.
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Maximize return on ad spend with smart channel diversification
by Elery Pfeffer — CEO & Founder, Nift Networks
As the marketing landscape evolves, those willing to explore new channels will reap substantial rewards.
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Frank Mayer and Associates nominated for 2025 Vendors in Partnership Award
November 21, 2024
Frank Mayer and Associates, Inc. has been nominated as a 2025 Vendors in Partnership Awards recipient. The nomination celebrates the company's commitment to…
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US shoppers not too confident about Black Friday supposed lower prices
November 20, 2024
American consumers are skeptical when it comes to retailers' discounting claims this Black Friday, according to an Attest report that polled 2,000 U.S.
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Fleet Feet teams with Progress Retail to drive employee engagement
November 20, 2024
Fleet Feet, a specialty running retailer, has teamed up with Progress Retail, an operations and learning platform, to drive greater employee engagement and…
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Three emerging gift card trends driving popularity and revenue
As gift cards increasingly become part of the operational strategy, here are three trends emerging in the gift card market that will shape the path forward.
Presented by RetailCustomerExperience.com
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RJ Julia Booksellers installs book vending machine at New Haven airport
November 19, 2024
Independent bookstore RJ Julia Booksellers has expanded its reach to air travelers. The bookstore recently installed a vending machine at Tweed New Haven…
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Alaska Airlines taps Natalie Bowman as digital experience VP
November 19, 2024
The Alaska Airlines board of directors has elected five new executives in key areas of the company, including Natalie Bowman ass vice president of digital…
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At Pet Supermarket the loyalty goal goes way beyond doling out points
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Pet Supermarket has updated its loyalty program to provide greater value to its 1.8 million members. The focus is on delivering a more meaningful and…
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Gen Z retail workers not keen on reporting workplace violence without anonymity
November 19, 2024
Nearly half of Gen Z retail workers (49%) will only report workplace violence if they could make the report in an anonymous manner and more than a third (38%…
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