News & Media
CES 2015 will feature virtual-currency showcase
January 2, 2015
The World of Bitcoin will expose CES attendees to virtual-currency technology.
read nowSCORE research says most smaller e-commerce sites have no call to action
December 30, 2014
SCORE, which has provided mentoring services to small businesses since 1964, has gathered statistics concerning how much online activity consumers engage in…
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Can you charge your customers for loyalty?
by Shep Hyken — CAO, Shepard Presentations
Are you so good that your customers are loyal to you even without the incentives of a loyalty program? Good enough that they would be willing to pay to belong…
read nowStudy says luxury brands fundamentally misunderstand their audience
December 29, 2014
Luxury brands mistakenly believe their customers are typically female and on average 45-years old with a net worth over $1 million, the study found. However…
read nowSeventy percent of shoppers buying gift cards this year
December 23, 2014
Although other holiday retail signals are mixed, gift card spending is on the rise.
read nowWalt Disney World adds Apple Pay, Google Wallet acceptance
December 22, 2014
Disney will leverage the contactless infrastructure it already has in place for the MagicBand.
read nowHome Depot chairman to receive NRF Gold Medal Award
December 22, 2014
Additionally, France's Galeries Lafayette will be named International Retailer of the Year with Executive Chairman Philippe Houzé accepting the award on behalf…
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Why most retail loyalty programs are failing
by Jeff Weidauer — Vice President, Marketing & Strategy, Vestcom International, Inc.
In reality, most retail loyalty programs are little more evolved than a basic paper coupon.
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Video: Behind the scenes of an AT&T holiday store makeover
by James Bickers — Editor, Networld Alliance
AT&T recently decked the halls of its flagship Michigan Avenue store in Chicago, using a new "Magical Forest" theme.
watch nowSurvey explores how the "pester power" of children drives retail sales
December 19, 2014
Advertising can work to build demand for devices, but despite the large advertising budgets involved, success isn’t guaranteed.
read nowRetailers estimate holiday return fraud will cost them $3.6 billion
December 19, 2014
More than three-quarters of those polled cite organized retail crime as impacting return fraud rates.
read nowWingCash makes its digital wallet brand available to merchants
December 19, 2014
Brand Cash is a closed-loop, digital currency that a business creates with WingCash, and that a consumer can use either for online purchases or at a…
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Best Buy deploys directional audio for latest Call of Duty launch
by James Bickers — Editor, Networld Alliance
The retailer used a high-tech approach to prevent the bombast of "Advanced Warfare" from permeating the store.
read nowShopKeep POS now supports Apple Pay, chip cards
December 18, 2014
For a limited time, new merchants receive a free reader at signup.
read nowGlobal mobile NFC payments to exceed $130 billion by 2020
December 18, 2014
This equates to 254 million mobile users making five payments per month at an average of slightly less than $9 per transaction.
read nowSecond consecutive week sees $5B weekdays of online desktop spending
December 17, 2014
The online desktop spending season-to-date remains up 15 percent, still ahead of forecast.
read nowProvision Interactive to deploy promotional kiosks at Rite Aid stores
December 17, 2014
Provision Interactive Technologies Inc., a subsidiary of Provision Holding Inc., announced plans for the rollout of Provision's 3D Savings Center digital…
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Fueling the fire: Motivating your staff over the next week
by Doug Fleener — President and Managing Partner, Dynamic Experiences Group, LLC
Take a lesson from the 'age of rail' to keep your stores humming through this last week of holiday shopping.
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How to ensure stellar customer engagement for 2015
by Jeannie Walters — Chief Customer Experience Investigator, 360Connext
Getting retail employees to engage with customers is tough. Here are four things you can do to help them succeed.
read nowStudy says more people buying beauty and personal care products online
December 16, 2014
The research found that Beauty and Personal Care, an industry traditionally rooted in the ability to touch, smell, sample and experiment with products in…
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