News & Media
Hospitality loyalty rewards portfolios expanding
May 22, 2024
Hotels are expanding the opportunities available to loyalty members, likely in response to increased competition and desire to grow direct bookings and capture…
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Save A Lot making customers happy, employees not so much
May 22, 2024
When it comes to the biggest difference between customer satisfaction and employee satisfaction, the top scorer is Save A Lot, according to Glassdoor and the…
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Consumer confidence takes a dip in April
May 21, 2024
Consumer confidence dipped in April due and factors included job market discomfort, and consumers ability to make ends meet, according to the Numerator…
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Target drops prices on thousands of products
May 21, 2024
Target is lowering regular prices on about 5,000 frequently shopped items over the course of this summer.
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The untapped power of checkout: 5 things retailers didn’t know checkout can do
by Peter Karpas — CEO, Bold Commerce
Just because checkout is the last step of the shopping journey doesn’t mean it should be stripped of all its potential to drive revenue and profitability.
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Rewards, loyalty points matter to travelers
May 20, 2024
A hefty number of American travelers, 76%, can't imagine taking a trip without using rewards or loyalty program points.
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Ulta Beauty taps DoorDash for on-demand delivery
May 20, 2024
Ulta Beauty has expanded its partnership with DoorDash to offer customers on-demand delivery of products from 1,350 stores.
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Rocket convenience chain teams with HappyOrNot to fuel customer satisfaction
May 20, 2024
Rocket, the largest privately-held convenience store and gas station chain on the West Coast, has deployed HappyOrNot's feedback management solutions in all…
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Consumers showing love for buying direct with brands
May 17, 2024
A fifth (20%) of U.S. consumers are influenced to buy products after encountering ads on a retailer's app, with Millennials (35%) and Gen Z (32%) more likely…
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Robots in retail: Automation revolution in play
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Autonomous robots deployed in retail cover millions of square meters a week with inventory scanning robots capturing 26 million images a day. Brain Corp CEO…
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Wayfair opening 1st ever physical store May 23
May 17, 2024
Wayfair is moving from being an online retailer to being an omnichannel retailer in launching its first physical brand store location.
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The Home Depot offers moving hub for military families
May 17, 2024
The Home Depot has built a military moving hub to help military families dealing with the many relocations typical in a military career
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Fender teams with Bluecore to drive customer growth, retention
May 16, 2024
American guitar and amplifier maker Fender Musical Instruments Corp. is partnering with Bluecore, a retail shopper identification and customer movement…
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April retail sales reflect selective purchasing
May 16, 2024
Retail sales were moderated in April, reflecting that pace of spending is due to consumers being selective, according to the National Retail Federation.
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HomeGoods launches camp for passionate fans
May 16, 2024
HomeGoods has launched a HomeGoods Finder's Camp, a weekend getaway for passionate brand fans that promises to be as exciting as a trip to a HomeGoods store.
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5 reasons retailers should consider self-checkout
by Peter Alcock — Head of Product Marketing, Network Merchants Limited (NMI)
In a post-COVID world, more retailers are turning to self-checkout. They can reduce checkout lines and waiting times and offer more ways to pay for consumers.
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Walmart slashes corporate jobs, ends remote work option
May 15, 2024
Walmart's corporate workforce is being cut back and those working remote have been told to return to offices for work.
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Guitar Center taps Michael Martin as retail sales VP
May 15, 2024
Michael Martin has been named executive vice president of retail sales and operation for Guitar Center Inc.
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Target’s dealworthy: Why it's not hitting the right notes
by Stefan Hajek — ECD, Designit
Target has launched a new owned brand, dealworthy — a discount in-house brand. An obvious response to the current drop in spending resulting from more recent…
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Tops Friendly Markets expands into western New York
May 15, 2024
Tops Friendly Markets, a Northeast Grocery Inc. division, has announced an expansion into Western New York, and the launch of individualized customer…
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