BJ’s Wholesale Club opens in North Jacksonville, Florida

January 15, 2024

BJ's Wholesale Club now has a location in North Jacksonville, Florida, and the store marks the brand's 242nd club.

Few consumers satisfied with in-store, online shopping experiences

January 12, 2024

Just 9% of consumers are satisfied with the in-store shopping experience, and just a touch more, 14%, feel the same about online shopping.

Leverage post-purchase tech to build lifelong fans

by Ken Rapp — CEO, Blustream

With cost-effective product ownership technology, retailers can stay competitive, get more from their customer acquisition costs, and create meaningful…

Coupon, retail app use on rise

January 12, 2024

Consumers are increasingly using coupons, loyalty programs and retail apps, according to a survey from Swiftly.

Consumer auto brand loyalty grew in 2023

January 11, 2024

The U.S. consumer automotive brand loyalty grew in 2023, according to a study released by LexisNexis Risk Solutions.

Men’s Wearhouse opens store in Bala Cynwyd, PA

January 11, 2024

Men's Wearhouse has opened a store in Bala Cynwyd, Pennsylvania, just outside the Philadelphia metro area.

Leveraging AIoT video technology to improve retail efficiency

By leveraging high-definition cameras and AI analytics, AIoT powered video systems offer features like remote inspection, crowd density monitoring, heat…

Presented by RetailCustomerExperience.com

Tech industry revenue increase coming this year

January 10, 2024

The U.S. consumer technology industry will grow 2.8% this year and consumers will discover lower prices on many tech products.

E-commerce isn’t just about the giants anymore

by Jessica Chiu — VP of Strategic Partnerships, Americas, Airwallex

More than 80% of Americans shop online, and more than 50% prefer e-commerce to in-store retail. And it’s not just how they shop, it’s what and where they shop…

Loss prevention driving retail store tech investment

January 10, 2024

Retailers are focused on omnichannel efficiency and also wrestling with loss prevention and both are driving store tech investments.

MDM takes customer experience to the next level

by Retail Customer Experience

A deep dive into the symbiotic relationship between the growing demand for self-service solutions and the transformative potential of MDM in shaping a superior…

Teddy bear is Ikea’s big seller these days

January 9, 2024

The Djungelskog teddy bear is flying off the shelves at Ikea.

Returns pose big work load for retailers

January 9, 2024

This month may well be busier than all the holiday seasons combined for retailers as there has been a 42% year over year increase in the number of returns just…

Costco installs off-grid electrification at distribution center

January 9, 2024

Costco Wholesale has deployed its first U.S. fleet of off-grid electrified structures at its Mira Loma, California, distribution center, according to a press…

Chatmeter Unveils the Future of Reputation Management with Launch of Pulse AI: Signals

Multi-location businesses have traditionally used keyword-matching sentiment analysis and Net Promoter Score surveys to get a surface-level understanding of…

How retailers can make brick-and-mortar consumers' first choice

by Sam Vise — CEO and Co-founder, Optimum Retailing

By “surprising and delighting” customers, adding amenities, and incorporating treasure hunts into stores, retailers can deliver exceptional in-store…

Wall Street Journal arts critic joins anti-self-checkout movement

January 5, 2024

Joanne Kaufman, an arts and entertainment critic, has joined the chorus of pundits who want to see self checkouts go away at retail, according to an opinion…

Using AI to battle declining profitability in convenience stores

by Jerry Abiog — CEO & Co-Founder, Standard Insights

By leveraging first-party data and using AI in personalizing recommendations, inventory forecasting, and optimizing pricing, retailers can improve sales and…

American Freight debuts store format featuring improved shopping experience

January 5, 2024

American Freight has launched a new store layout promising customers an upgraded shopping experience.

AI ranks high on retail CX 2024 predictions

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

When it comes to 2024 retail customer experience leaders expect AI to play a starring role given its prominence in 2023.