July retail sales boast healthy increases

August 24, 2023

Retail sales increased 0.7% in July and core retail sales jumped 1%, according to Commerce Department data.

3 easy ways customer service can uplift brand reputation

by Chris Tranquill — Chief Executive Officer, Khoros

Customer experience has become a critical differentiator, and every touch point should be seen as an opportunity to uplift a relationship.

Longtime retailer may close due to downtown issues

August 24, 2023

Gump's San Francisco, a luxury retailer at 250 Post Street in San Francisco, has written the governor and city board of supervisors to state it may have to…

Aldi acquiring Winn-Dixie, Harveys grocery businesses

August 23, 2023

Aldi is acquiring Winn-Dixie and Harveys Supermarket.

Macy’s opening small-store format locations

August 23, 2023

Macy's plans to launch small-store format locations in Las Vegas, Boston, San Diego and Indiana.

University of San Diego intros automated c-store

August 22, 2023

The University of San Diego has teamed with AiFI to provide frictionless shopping options to students, staff members and guests on campus, according to a press…

Thinking about adding self service? Don’t miss this ICX Summit session

August 22, 2023

Customers want to take control of their interactions more than ever and are opting for self service in nearly every possible venue. Fortunately, businesses and…

Consumers shopping earlier, spending less for holiday season

August 22, 2023

Shoppers are facing tighter budgets, are increasingly focused on saving money and are expected to shop earlier this holiday season and spend less.

Grocers increasing tech spend

August 22, 2023

More than half, 57% of grocers, expect to increase tech spending in the next year and a half and 65% believe they are well positioned to succeed in the digital…

The best practices winning brands use to deliver a luxurious mobile experience

Here are some of the most important best practices to consider when your company wants to give its customers a luxurious mobile experience.

Petco expands DoorDash partnership, launches app features

August 21, 2023

Petco is expanding its DoorDash partnership to have its products available nationally through DoorDash Marketplace.

Trader Joe’s not adopting self-checkout any time soon

August 21, 2023

Supermarket Trader Joe's has no plans, if ever, to deploy self-checkout kiosks to its stores.

Save Mart Companies helping Hawaii wildfire victims

August 21, 2023

The Save Mart Companies, which operates Save Mart, Lucky and FoodMaxx stores in California and western Nevada, are doing relief fundraisers for those impacted…

French grocer taps SymphonyAI as SaaS cloud partner

August 18, 2023

Calsun|Grand Frais, a France-based grocer, is deploying SymphonyAI on Oracle's cloud infrastructure as its service-as-a-service cloud provider.

McCoy’s Building Supply taps Badger for in-store robots

August 18, 2023

McCoy's Building Supply, which has 85 stores throughout Texas, New Mexico and Oklahoma, is deploying in-store robots from Badger Technologies.

Outdoor rental service launches resale marketplace

August 17, 2023

Christy Sports, an outdoor rental and retail service provider, has launched an online resale marketplace called Yard Sale.

Redefining omnichannel capabilities to deliver the ultimate customer experience

by Dean Frew — CTO & SVP RFID Solutions at SML Group, SML RFID

The convenience of online channels has changed consumer demands for good as they want information and access to items at the click of a button.

Most families spending same or a bit more on school shopping this year

August 17, 2023

Most families, 84%, plan to spend the same or more on back-to-school shopping this year, compared to 2022, and households appear able to absorb the impact of…

Reasons why retailers are marching fast toward automation

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

David Naumann, marketing strategy lead for retail, travel and distribution at Verizon, shares insight on findings from Verizon's 2023 Connected Retail…

Walmart reigns as top grocery retailer

August 16, 2023

Walmart is tops when it comes to the top five retailers by dollar share, with Kroger still in second place despite consistent declines since 2021.