Growing customer loyalty in an omnichannel world

by Sarah West — Vice President, Head of Carat Strategy, Fiserv

By integrating commerce experiences within their own digital ecosystem, retailers can simplify how customers earn, shop, and save while engaging customers in…

Phantom inventory haunting retailers

November 3, 2023

As a third of U.S. shoppers experience an out-of-stock experience retailers are being haunted by phantom inventory.

12 Guided Selling Examples for Ecommerce (With Results)

Enhancing customer experiences has become a top priority for businesses‼️ Customers now seek personalized interactions, proactive service, and sales…

Retail Employees With DailyPay Pay Fewer Late Fees, Use Payday Loans Less, and Incur Less Credit Card Debt According to New Study From Arizent/Employee Benefits News

Target launches pre-Black Friday deals

November 2, 2023

Target is running four weeks of pre-Black Friday deals that kicked off Oct. 29 and run through Thanksgiving weekend.

Overstock.com changing corp name to Beyond Inc.

November 2, 2023

Overstock.com, which bought Bed Bath & Beyond in late June and rebranded as Bed Bath & Beyond, is now changing its corporate name to Beyond, Inc.

Retail shrink, demand forecasting top retailer challenges

November 2, 2023

Eight in 10 retailers agree minimizing fraud and retail shrink is a significant challenge as is the ability to forecast demand.

Gift cards high on holiday shopping list this year

November 1, 2023

Gift cards are high on shoppers' holiday list as consumers plan to spend 43% of their holiday budget on gift cards.

Fed proposes decreasing debit card swipe fees

November 1, 2023

The Federal Reserve is throwing its support behind lowering the swipe fees bank charge retailers for debit card transactions.

Consumers rank ease of use tops in digital experiences

November 1, 2023

When it comes to the digital experience 81% of consumer rank ease of use as most important and 63% are most concerned about identity theft.

Why retailers need to focus on the Gen Z shopping experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Eighty-eight percent of Gen Zers globally think AI can improve online shopping. The shopping demographic holds $143 billion in purchase power so delivering…

Shoe Carnival taps Amplience and boosts conversions, revenue, customer experience

October 31, 2023

Shoe Carnival, a family footwear retailer, has increased conversions and revenue, enhanced marketing campaign efficiency, improved customer experience and team…

Amazon taps Gen AI to drive creative ad imagery for brands

October 31, 2023

Amazon Ads has launched image generation in beta, tapping generative AI, to help brands create more creative lifestyle imagery aimed at boosting ad performance.

JCPenney launching Black Friday deals early

October 31, 2023

JCPenney's holiday marketing strategy is all about making the holiday count and enjoying every moment.

How AI in e-commerce frees up time to focus on the bigger business picture

by Mark Stanley — Chief Product and Technology Officer, Shopware

Winning in e-commerce means outsmarting the competition and offering customers an experience they can’t find elsewhere.

Wayfair VP talks retail AI trends, challenges

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Wayfair isn't limiting AI technology to customer-facing initiatives such as Decorify. The retailer is going well beyond that strategy.

Many social media users don’t trust products sold via platforms

October 30, 2023

Just over half, 52%, of U.S. social media users, ages 16 to 44, don't trust products sold via the social media channels.

Mens retailer Harry Rosen debuts loyalty program

October 30, 2023

Retailer Harry Rosen, which sells menswear, has launched a new loyalty program called Club Harry.

AI-guided Selling for Ecommerce

Guided selling, powered by artificial intelligence (AI), is revolutionizing the sales landscape by providing brands with the ability to connect with customers…

Holiday spend data reveals consumer resiliency

October 27, 2023

More than half of consumers will spend $500 or more this holiday season, a healthy spike from 36% who planned to do so last year, and three in 10 consumers…