News & Media
How to cut costs with delivery
by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator
Third party delivery got big during COVID-19 but can also cost restaurants a lot. How can restaurants save money?
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Price, free shipping top factors in purchase decision
September 13, 2023
When it comes to purchasing an item consumers are all about the price and if there is free shipping.
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Giant Eagle, Instacart team up on same-day delivery across several states
September 13, 2023
Supermarket chain Giant Eagle and Instacart are teaming up on same-day delivery, in as fast as an hour, from more than 200 Giant Eagle stores across Ohio, West…
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Consumers worried about rising cost of goods
September 12, 2023
More than half, 54%, of American consumers are worried they won't be able to afford the gifts they want to buy this holiday season and 58% expect to spend the…
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AI won't replace employees, it will make CX better
by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator
A panel at the Interactive Customer Experience Summit in Charlotte from Sept. 11 to 13 tackled AI head on and how its real benefit is to improve the customer…
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Foot Locker steps up customer experience via InMoment feedback analytics tech
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The footwear and sportswear retailer is tapping InMoment’s Spotlight intelligence application to steer all support and feedback streams in a central location…
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More than one third of consumers spending less this holiday season
September 12, 2023
One in three American are considering going into credit card debt for holiday gifts this year, while 34% will consider hitting their savings and one in three…
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4 reasons retailers should consider a managed service provider
by Tim Tang — Business Technologist, Hughes
Tim Tang offers up four ways an MSP can help a retailer do more with less as it strives to edge out the competition.
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Kroger, Alberstons selling 431 stores as part of merger
September 12, 2023
The Kroger Co. and Albertsons Companies Inc. will sell of over 400 stores to C&S Wholesale Grocers LLC as part of the merger between Kroger and Alberstons.
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How Dave's Hot Chicken wins with authenticity
by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator
Dave's Hot Chicken went from a parking lot pop-up to a fast casual juggernaut. The opening keynote at the Interactive Customer Experience Summit in Charlotte…
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Toy brand launches permanent location in US
September 11, 2023
Pop Mart, a well-known designer toy and entertainment brand in Asia, will now have a permanent location in the American Dream mall in New Jersey as of Sept. 15.
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BJ’s names Anjana Harve EVP, CIO
September 11, 2023
Anjana Harve has been named EVP and CIO for BJ's Wholesale Club.
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Consumers define fast delivery as two days or less
September 11, 2023
A hefty number of consumers view "fast delivery" as arriving in two days or less, and 63% will switch retailers if they don't get purchased items in that time…
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PayMore Electronics enjoying robust growth
September 8, 2023
Electronics retailer PayMore has seen double-digit deals this year and a 400% increase in units over the last nine months. The retailer expects to surpass 25…
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Economy growth rate slowing down
September 8, 2023
The economy is still growing, but its momentum is slowing, according to the National Retail Federation.
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7-Eleven launches store in Laos
September 8, 2023
7-Eleven has opened the first of seven stores in Laos, on Souphaunouvong Avenue in Vientiane.
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How 2 lifestyle brands are creating a seamless unified customer journey
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
American retail brands Filson and Shinola were wrestling with more than a few challenges in creating a seamless customer experience and found a solution with…
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Banana Republic launches home furnishings brand
September 7, 2023
Banana Republic has launched a home furnishing brand called BR Home.
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JCPenney investing $1B to boost customer experience, operations
September 7, 2023
JCPenney has created a self-funded reinvestment plan of more than $1 billion to enhance customer experience across its physical footprint, improve digital…
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Elevate customer support by choosing the right 3PL
by Mark Ang — Co-founder and CEO, GoBolt
Tech-forward, third-party logistics (3PL) providers can help boost customer support teams by unlocking access to their logistics data, leading to greater brand…
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