News & Media
Bed Bath & Beyond back in business as Overstock.com
August 9, 2023
Consumers who love Bed Bath & Beyond just need to hit up BedBath&Beyond.com to find home goods as it's been re-launched by new owner Overstock.com …
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Consumers want coupons, most not happy about economy
August 9, 2023
More than half, 63% of U.S. consumers feel extremely or somewhat negative about the economy and 54% are looking for coupons, sales and promotions to save money…
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ICX Summit goes local in Charlotte with tours for attendees
by Daniel Brown — Editor, Networld Media Group
This September's Interactive Customer Experience Summit will feature live tours across leading business locations in Charlotte, North Carolina, according to a…
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Walmart launches aisle advertising, demo stations in works
August 8, 2023
Walmart is aiming to grab consumer attention in the store and plans to launch in-store advertising via third-party ads on screens at self-checkout and TV area…
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Enabling personalized shopping experiences with interactive labels
by Gary Moskovciak — Senior Vice President – the Americas, SML Group
An engaging and responsive shopping experience remains a critical success factor for retailers.
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CVS reducing workforce in restructuring strategy
August 8, 2023
CVS Health will cut 5,000 jobs as part of a restructuring strategy for the drugstore chain.
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Food Lion boosts shopping experience via upgrade strategy
August 7, 2023
Supermarket chain Food Lion has enhanced the shopping experience via upgrades at 47 stores.
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ICX Summit early bird registration ends Aug. 11
August 7, 2023
Early bird pricing officially ends on Aug. 11 for the Interactive Customer Experience Summit from Sept. 11 to 13. The event is being held in tandem with the…
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One-day delivery up at Amazon
August 7, 2023
Amazon, following an overhaul of its delivery network, claims it's delivering more packages in one day or less and has hit its fastest Prime delivery speeds…
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C-store chain deploys Telpo kiosks
August 7, 2023
Meiyijia Convenience Stores, which operates more than 32,000 stores in China, has begun to install the K106 self-serve kiosk provided by Telpo, a kiosk…
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Consumers want flexible, extensive return policies
August 4, 2023
A hefty majority, 93%, of U.S. and U.K. consumers want flexible, extensive return policies, according to a Loop survey on brand loyalty.
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Communication, training kiosk for retail aims to spur engagement
August 4, 2023
Multimedia Plus, a New York City-based provider of communication and training solutions for the retail industry, has introduced its Incite kiosk, which…
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Wegmans opening 1st Manhattan store
August 4, 2023
Nearly two years after announcing it planned to open a store in downtown Manhattan, Wegmans, a supermarket, will open the doors to the location at 770 Broadway…
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Tanger Outlets takes digital-first strategy in loyalty program revamp
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The company has refreshed its TangerClub loyalty program and launched a new app that puts loyalty rewards and information in the customer’s hand.
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Networld Media Group launches Rewards That Matter website for consumers
August 3, 2023
Networld Media Group, which owns a number of B2B websites in the restaurant, technology and retail spaces, has launched its first consumer website, Rewards…
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3 best practices for building trust in the digital customer experience
by Matthew Furneaux — Director of Location Intelligence, Loqate
The consumer preference pendulum isn’t swinging back and forth between online and in-store shopping. It settled in the middle.
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Mapco checkout-free store debuts in Nashville
August 3, 2023
Mapco, a convenience store chain in the Southeast, has launched its second checkout-free store in Nashville, Tennessee powered by Grabango, according to a…
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Gap taps Richard Dickson as CEO
August 3, 2023
Gap has hired on Richard Dickson, the former CEO and president of Mattel, as its new CEO.
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Mastercard bans marijuana purchase on debit cards
August 3, 2023
Mastercard is instructing financial institutions that offer payment services to cannabis sellers via a Mastercard debit card to stop allowing marijuana…
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XY Retail names CRO, solution strategy leader
August 2, 2023
XY Retail, an omnichannel retail solution provider, has named Alberto Riva as chief revenue officer and Daniele Nizzero as director of solution strategy, EMEA.
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