How Dave's Hot Chicken wins with authenticity

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

Dave's Hot Chicken went from a parking lot pop-up to a fast casual juggernaut. The opening keynote at the Interactive Customer Experience Summit in Charlotte…

Toy brand launches permanent location in US

September 11, 2023

Pop Mart, a well-known designer toy and entertainment brand in Asia, will now have a permanent location in the American Dream mall in New Jersey as of Sept. 15.

BJ’s names Anjana Harve EVP, CIO

September 11, 2023

Anjana Harve has been named EVP and CIO for BJ's Wholesale Club.

Consumers define fast delivery as two days or less

September 11, 2023

A hefty number of consumers view "fast delivery" as arriving in two days or less, and 63% will switch retailers if they don't get purchased items in that time…

PayMore Electronics enjoying robust growth

September 8, 2023

Electronics retailer PayMore has seen double-digit deals this year and a 400% increase in units over the last nine months. The retailer expects to surpass 25…

Economy growth rate slowing down

September 8, 2023

The economy is still growing, but its momentum is slowing, according to the National Retail Federation.

7-Eleven launches store in Laos

September 8, 2023

7-Eleven has opened the first of seven stores in Laos, on Souphaunouvong Avenue in Vientiane.

How 2 lifestyle brands are creating a seamless unified customer journey

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

American retail brands Filson and Shinola were wrestling with more than a few challenges in creating a seamless customer experience and found a solution with…

Banana Republic launches home furnishings brand

September 7, 2023

Banana Republic has launched a home furnishing brand called BR Home.

JCPenney investing $1B to boost customer experience, operations

September 7, 2023

JCPenney has created a self-funded reinvestment plan of more than $1 billion to enhance customer experience across its physical footprint, improve digital…

Elevate customer support by choosing the right 3PL

by Mark Ang — Co-founder and CEO, GoBolt

Tech-forward, third-party logistics (3PL) providers can help boost customer support teams by unlocking access to their logistics data, leading to greater brand…

Khloe Kardashian, Fabletics team on collection

September 7, 2023

Khloe Kardashian, a TV reality star and fitness enthusiast, is teaming with fashion active wear brand Fabletis, on a desert-inspired clothing collection.

The golden age of luxury brands: Expanding from fashion to home goods and hospitality

by Alyx Kaczuwka — Marketing Director, XY Retail

Looking at real-world examples, here are just a few of the brands that have expanded into homegoods and what they’ve produced.

Bath & Body Works hiring for holiday season

September 6, 2023

Bath & Body Works is accepting applications for season work at its distribution centers and is expected to hire 30,000 sales associates.

Consumer view of AI differs worldwide

September 6, 2023

Cultural differences are apparent when it comes to consumer attitudes regarding AI, with U.S. shoppers less likely to know, or engage, with the technology when…

Consumer more price-conscious this holiday season

September 6, 2023

A good number, 80%, of U.S. consumers will spend less on gift this holiday season, with nearly 50% planning to spend under $1,000.

New Edition of Omnichannel Retail: How to Build Winning Stores in a Digital World Released

London - The 2nd edition of the groundbreaking and best-selling retail handbook, Omnichannel Retail: How to Build Winning Stores in a Digital World, is now…

Consumers jumping on holiday shopping

September 5, 2023

When it comes to holiday shopping, 38% of American consumers plan to shop before Halloween, 44% will start before Thanksgiving and 81% plan to use shopping…

Seeking nominations for 2024 Top 50 retail innovators report

September 5, 2023

The 2024 Retail Customer Experience Top 50 report will highlight retail leaders who are innovating when it comes to creating extraordinary shopping…

Michaels launches brand identity strategy to inspire customer creativity

September 5, 2023

Michaels, a craft and home goods retailer, has refreshed its brand identity with a new tag line: "Everything to Create Anything."