News & Media
Skincare brand launches virtual store
June 20, 2023
Laneige, a skincare brand, has launched an immersive virtual store with e-commerce platform partner Obsess.
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Managing green with green: How sustainability and profitability go hand in hand
by Kristin Naragon — Chief Strategy & Marketing Officer, Akeneo
With half of all consumers willing to spend more money on a brand whose values align with their own, it’s crucial for brands to tell their story across every…
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Most consumers jump ship after 1 bad brand experience
June 19, 2023
A hefty number of consumers, 73%, will jump ship after one bad brand experience — a sizeable increase compared to 2022 when 66% stated they would abandon a…
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Digital marketing delivers big wins for home goods retailer
June 19, 2023
Lulu and Georgia, a home goods retailer, is seeing a big return on investment after deploying Bluecore technology.
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7-Eleven’s Slurpee gets a makeover
June 19, 2023
Convenience retailer 7-Eleven Inc. is refreshing the look of its iconic Slurpee as part of a marketing campaign called "Anything Flows."
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Consumers using chatbots, AI, but skepticism remains
June 16, 2023
Consumers are well aware AI is built into e-commerce and 76% understand AI is being used to help them shop online, with 42% having used a chatbot or virtual…
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Lawmakers intro credit card competition bill to reduce transaction fees
June 16, 2023
The recently proposed Credit Card Competition Act of 2023 to bring competition to credit card fees and reduce costs to businesses and consumers has gained the…
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Food, gifts top Father’s Day shopping list
June 15, 2023
This Father's Day consumers are all about eating, dining and finding gift items on sale.
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Kroger deploying digital smart screens
June 15, 2023
Kroger is deploying digital smart screens from Cooler Screens in 500 of its U.S. stores.
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Paris fashion icon Balmain boosts order management to improve experience
June 15, 2023
Parisian fashion house Balmain is deploying the distributed order management system from Fluent Order Management across its online boutiques, in the Americas…
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Customer experience matters: 4 intelligent ways to bring shoppers to your mall
In this digital age, when footfall is declining and ecommerce is growing, the challenges for shopping malls seem bigger than ever. In this blog, we look at the…
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Prada Group deploying Oracle tech to elevate customer experience
June 15, 2023
Prada Group has deployed the Oracle Retail Xstore POS and Oracle Retail Customer Engagement Cloud Service as part of its strategy to boost the customer…
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How modern e-commerce brands can build lifelong customer relationships
by Shilpi Narang — SVP of Customer Experience, Bolt
Three tips to take shoppers from browsers to buyers to customers.
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Convenience chain taps Punchh platform to drive customer loyalty
June 14, 2023
Convenience store chain Stinker Stores is deploying the Punchh platform from ParTech Inc. to drive customer loyalty and enhance the customer experience.
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2023 ICX Summit: Crafting an inclusive experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Inclusivity, within the retail and banking customer environment, is the focus of a panel talk at the upcoming Interactive Customer Experience Summit in Sept.
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Saks re-ups Lightspeed Commerce partnership
June 14, 2023
Saks, a luxury fashion retailer, has renewed its partnership with Lightspeed Commerce Inc. to continue using Lightspeed's NuOrder technology for the next four…
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For many consumers shopping is all about the discount
June 13, 2023
More than half of apparel shoppers, 62%, will wait to buy an item once it's on discount and consumers are twice as likely to buy something with a 20% discount…
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J Crew taps Obsess to power immersive virtual store experience
June 13, 2023
Fashion retailer J.Crew has launched an immersive virtual store that offers a 3D experience in celebration of the retailer's 40th anniversary.
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Talking With: ICXA Executive Director Alicia Lavay
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
ICXA Executive Director Alicia Lavay reflects on her first year leading the organization and offers advice to retailers and brands when it comes to crafting…
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'Skimpflation’ reflects higher consumer cost challenge
June 13, 2023
Some retailers are resorting to "shrinkflation" and "skimpflation" to deal with inflation and conserve resources.
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