H&M launches immersive digital fashion experience

January 9, 2023

H&M has debuted an immersive experience for Roblox fans that allows users to discover a digital fashion identity in the metaverse.

Home Depot expands loyalty program

January 6, 2023

The Home Depot is expanding its Pro Xtra loyalty program with additional membership tiers and benefits for professional contractors and builders.

DoorDash debuts package pickup service

January 6, 2023

DoorDash is launching a pick-up service after piloting the service in the spring of 2022.

Stitch Fix founder returning as CEO

January 6, 2023

Stitch Fix Founder Katrina Lake is coming back to the CEO role as current CEO Elizabeth Spaulding is leaving after a year and a half on the job.

Experts share top 5 e-commerce trends for 2023

by Mark Hook — VP of Brand & Comms, Brightpearl

Loyalty, inventory, sustainability challenges need attention this year.

Kathy Doyle promoted to CEO of Networld Media Group

January 5, 2023

Kathy Doyle has been promoted to CEO of Networld Media Group, a publisher of nine business-to-business websites, including FastCasual and ATM Marketplace. She…

Amazon expanding corporate layoffs from 10K to 18K

January 5, 2023

The next massive layoff wave at Amazon will start Jan. 18 as the omnichannel retailer now plans to layoff 18,000 corporate staffers, primarily in the retail…

Bed Bath & Beyond may be headed to bankruptcy

January 5, 2023

Bed Bath & Beyond expects its third quarter results to be so dismal that it may not be able to keep stores operating as sales likely dipped by nearly 30%.

NFT vending founder: Don't count crypto out

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Hugo McDonaugh, who introduced a vending machine that offers non-fungible tokens, sees a big future for NFTs and cryptocurrency, despite some recent crypto…

UK retailer taps Emplifi for virtual live customer care

January 4, 2023

Currys plc, an electrical retailer in the U.K., is deploying the Emplifi Live Advisor to provide customers live customer care on demand.

Abercrombie & Fitch expands pickup locations

January 4, 2023

Apparel retailer Abercrombie & Fitch has expanded pickup locations for U.S. e-commerce shoppers as part of an effort to broaden its fulfillment…

Shoppers embracing self-serve, DIY in retail stores

January 3, 2023

Consumers are embracing self-serve habits and increasingly using do-it-yourself technology in stores and that in turn is letting store associates dedicate more…

Woolworths teams with Gr4vy on payment platform initiative

January 3, 2023

The Woolworths Group, the largest retailer in Australia and New Zealand, is partnering with Gr4vy, a cloud-native payment infrastructure provider, to power the…

5 things to remember when delivering great experiences

by Bobby Marhamat — CEO, Raydiant

Here are five elements that create a great retail customer experience.

Under Armour taps former Marriott leader as CEO

January 2, 2023

Under Armour has hired Stephanie Linnartz as its chief executive.

US retail sales spiked 7.6% in holiday weeks

January 2, 2023

U.S. retail sales, which does not include automotive sales, increased 7.6% this past holiday season compared to the 2021 holiday season, according to the…

Robust expansion for discount retailers

January 2, 2023

Dollar General Corp. and Dollar Tree Inc. expect to have 1,300 more stores open by the end of their current fiscal year, which ends in January, and Five Below…

How Much Does Digital Signage Cost? Digital Signage Price Guide for 2023

From superior versatility to dynamic messaging to more integrated communication, the advantages associated with digital signage are numerous.  Understanding…

2023 Ahead: Tech, e-commerce predictions for retail CX

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

To get insight on what's to come in the next 12 months with e-commerce and CX technology, RetailCustomerExperience reached out to experts and gurus for…

Tech trends that will transform retail customer experience in 2023

A look at top ways retail customer experience could change in 2023 and beyond.