5 ways to reach, retain customers in a down economy

by Jason Davis — CEO and co-founder, Simon Data

The real challenge for retailers and brands is not necessarily reaching new audiences but retaining the audiences in play. It requires a holistic look at owned…

Many businesses confident on CX ability

March 29, 2023

More than half, 67%, of business leaders are highly confident of providing the level of experience expected by consumers and more than 50% believe labor…

Lush, Victoria’s Secret, Party City jump aboard DoorDash

March 28, 2023

Delivery services provider DoorDash has several new retailers on its service, including Lush Cosmetics, Victoria's Secret and Party City.

Millennials are the big retail spenders this year

March 28, 2023

Global e-commerce spending will be led by millennials this year and they prefer online versus in-store when it comes to shopping.

Customer communications present unique challenges for delivery services

by Jim Tyrrell — Vice President of Enterprise Product Management, TNS

In my prior column, we discussed the impact of eroding consumer trust in voice calling on retailers' ability to engage and connect with customers. When…

Walmart reducing workforce at 5 fulfillment operations

March 27, 2023

Walmart is giving 90-day notice to hundreds of workers at U.S. fulfillment centers as the retail giant is cutting back and eliminating night and weekend…

A revival of Blockbuster Video? Online website indicates yes

March 27, 2023

The last Blockbuster Video store closed four years ago but online rumours are swirling the once popular entertainment brand may be back in play.

Consumer sues Amazon over biometric identification notification

March 27, 2023

A customer has filed a class action suit against Amazon for failing to properly notify customers about its biometric identification practices at New York City…

AI vending machine engages users in creating artwork

March 24, 2023

Visitors to the Rundle Place shopping mall in South Australia can engage in conversations with an AI-powered vending machine to create artwork, according to a…

Robotic manicure machine serves customers at NY airport

March 24, 2023

Xwell Inc., a holding company for wellness products, has teamed with Clockwork to install a robotic manicure machine that paints nails at John F. Kennedy's…

Costco kiosk offers free product samples

March 24, 2023

Costco Wholesale has introduced a self-serve kiosk offering free product samples. A photo of the kiosk posted on reddit from a Costco store at an undisclosed…

3 ways retailers can play offense with CX this year

by Jim Katzman — Principal, CX Strategy & Enablement, InMoment

The holidays are over, we are all breaking new year's resolutions — now it's time to get to work. And if you're reading this article, your work is likely…

Micro Markets: How to Win in the Industry

They supplement vending machines with inviting locations stocked with fresh snacks, meals, and refreshments in an open layout. So what exactly are micro…

Retailers focused on automation to cut costs, boost efficiency

March 22, 2023

Retailers are prioritizing investment in technology that will not only improve operational efficiencies but cut costs while increasing profits.

Gen Z not cutting spend despite inflation

March 22, 2023

Inflation isn't prompting the Gen Z consumer from shopping and 32% are online doing just that.

Panera Bread launches Amazon One in St. Louis locations

March 22, 2023

Panera Bread, a self-serve kiosk pioneer, is rolling out Amazon One, a palm identify and payments technology, at select bakery-cafes in the brand's hometown of…

How the pandemic altered consumer behavior and the impact on the retail supply chain

by Christian Piller — co-founder and Chief Commercial Officer, Pollen Returns

Retailers need to take a hard look at every aspect of their reverse logistics process and implement structural changes to see better outcomes.

Consumers less trusting compared to 2022

March 20, 2023

Consumers have 10% less trust in brands than they did in 2022 and nearly half of consumers are interested in sharing first-party data for a more personalized…

Amazon adds 9K to layoff list

March 20, 2023

Amazon, in the space of four months, is laying off 27,000 workers in total, given an additional 9,000 announced today.

National Retail Solutions offers POS impression measurement option

March 20, 2023

National Retail Solutions, which operates a point-of-sale terminal-based platform plus credit card processing for independent retailers, announced that it is…