Kroger testing check-out free cart tech

December 29, 2022

Supermarket brand Kroger is reportedly testing check-out free shopping carts and mulling the idea of putting check-out free technology in store aisles.

6 honored as 2022 Self-Service Innovation Award winners

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Winners of the third annual Self-Service Innovation Awards accepted their plaques during the Self-Service Innovation Summit in Hollywood, Florida.

Diebold Nixdorf taps payment orchestration provider to expand retail payment options

December 28, 2022

Diebold Nixdorf Inc. has partnered with Phos, a London-based provider of POS software, to allow businesses to add point-of-sale orchestration as an option to…

Store expansion ahead for Barnes & Noble

December 27, 2022

Bookseller Barnes & Noble aims to expand its footprint by 30 locations in 2023 after a decade of shuttering stores.

2022 Look Back: The year's top 5 CX blogs

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

RetailCustomerExperience is home to wide-ranging blogsphere. Here’s a look at the most-read blog contributions during 2022.

Instant gratification, discovery aspect top drivers in consumer store visits

December 27, 2022

When queried on why they would shop in a physical retail store, 45% of consumer say the desire is rooted in getting hands on goods instantly, and 38% enjoy the…

2023 Ahead: Retail CX predictions

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Industry watchers, retail experts and leaders share insight on what’s to come in the new year regarding retail customer experience trends and strategies.

Retailers view CGI, 3D imagery as crucial for sale success

December 23, 2022

A hefty number of retailers, 88%, say product imagery is critical to their 2022 holiday e-commerce success and 91% have confirmed the positive impact of great…

Trends hitting grocers in 2023

December 23, 2022

Come 2023 grocery shoppers will pay more for delivery and the days of free delivery will end.

Piggly Wiggly teams with Focal Systems on AI, automation strategy

December 22, 2022

Piggly Wiggly Midwest is piloting a focal operating system aimed at digitizing a store in order to automate and optimize ordering, inventory management…

Contactless payments to hit $164B

December 22, 2022

The contactless payments market will reach $164.15 billion by 2030 and adoption of payments technologies, such as host-based card emulation and…

Why retailers need to speak to customers, don’t just name them

For many brands, personalized CX has amounted to replacing the customer's name within a boilerplate message, and that's it. Now it's time to offer unique…

Interactive kiosk market to reach $49.9B by 2031

December 21, 2022

The interactive kiosk market will grow from $28.4 billion in 2021 to $49.9 billion by 2031, according to research from Transparency Market Research. It will…

3 ways retailers can appeal to millennials this holiday season

by Marc Mezzacca — President, CouponFollow

It's time retailers gained a better understanding of the shopping habits of millennials.

Digital-first Gen Zers are all about the physical store

December 21, 2022

Digital-first Gen Z consumers still want to shop inside a store even though they rely heavily on technology for managing their lives.

2022 Look Back: Most read retail CX news of the year

Here’s a look at the most-read news headlines of 2022 at RetailCustomerExperience as 2023 arrives in short order.

Consumers want personal communication but split on definition

December 20, 2022

Three in four consumers, 75%, say communication that makes them feel valuated is a top or most important factor when doing business with a brand.

Many consumers making holiday-specific sacrifices

December 20, 2022

More than half of U.S. consumers, 60%, are making holiday-specific sacrifices with many reducing gifting and travel and 61% expecting to keep the budget…

Sales stats reveal strong holiday start

December 19, 2022

While November's retail sales dipped compared to a surge of early holiday shopping in October the retail sales landscape reveals solid year-over-year growth…

Holiday spend down thanks to inflation

December 19, 2022

More than half, 67%, of U.S. consumers expect to spend less than $500 on holiday expenses this year.