Efficiency or Empathy - Which should be top priority in remote troubleshooting?

A decade ago, customer lifetime value (CLV) was the most valuable metric to measure customer support. But that changed to CSAT and FCR, which then quickly…

Domino’s director of digital retail innovation headlining #ElevateICX virtual event

by David Drain

Executives from Domino's, Behr Paint, Under Armour, Verizon and White Castle will speak at the Interactive Customer Experience (ICX) Association's one-day…

Furniture retailer goes 3D with room planner tool

June 9, 2021

Badcock Home Furniture & More has launched a Room Planner tool that lets customers re-imagine the possibilities of living spaces and provides full room…

Walmart debuts associate app, doles out smartphones to drive use

June 9, 2021

Walmart is deploying a 'All-in-One Associate App,' called Me@Walmart to 74,000 associates and also a Samsung Galaxy XCover Pro smartphone to drive app…

Farmer’s Fridge debuts signature meals in Jewel-Osco stores

June 9, 2021

Farmer's Fridge, the Chicago based company that offers freshly prepared meals in refrigerated vending machines, now offers its food in Jewel-Osco supermarkets…

Why BOPIS & BORIS are cornerstone of retail in 2021

by Dean Frew — CTO & SVP RFID Solutions at SML Group, SML RFID

Dean Frew, CTO and senior VP of RFID solutions at SML RFID, explains why having an effective omnichannel solution is no longer about getting a competitive…

1-800-Flowers.com teams with GLAAD to celebrate Pride Month

June 8, 2021

Online gifting retailer 1-800-Flowers.com is teaming up with GLAAD, the leading LGBTQ+ media advocacy group, to celebrate Pride Month and donating 20% of…

OnQ appoints retail leader Stuart Armstrong to board

June 8, 2021

Stuart Armstrong, a longtime retail leader in the CPG industry, has been appointed to the board at OnQ, a custom retail display manufacturer. The appointment…

Target deal days outnumber Amazon Prime deal days

June 8, 2021

Just one day after Amazon announced the official days of its annual two-day Prime Day sales event, competitor Target announced its own three-day deal event …

FoodStorm catering software debuts retail kiosk

June 7, 2021

FoodStorm, a catering software provider, has launched FoodStorm Kiosk, a self-serve kiosk for in-store customers to place orders for catering, prepared food…

Lands' End taps Manhattan Associates' supply chain tech

June 7, 2021

Lands' End is deploying the Manhattan Active Supply Chain solution, from Manhattan Associates Inc., to optimize distribution and transportation and drive a…

Convenience store taps Reflexis Systems for workforce management streamlining, better CX

June 7, 2021

Maverik, a convenience store operating in 11 states, is deploying Reflexis One solutions to simplify and streamline labor operations, workforce management…

How 1 retailer became a top 'dog' in 'ruff' pandemic times

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Zesty Paws, a pet health supplement retailer, has expanded its product line, customer base and distribution, and enjoyed double-digit growth all in the past…

7 habits of highly successful e-commerce leaders

by Zohar Gilad

Zohar Gilad, co-founder and CEO of Fast Simon, presents seven habits that successful e-commerce leaders share.

Survey: Ace Hardware tops among home improvement retailers

June 4, 2021

Ace Hardware is tops when it comes to customer satisfaction in the home improvement industry, according to the J.D. Power 2021 U.S. Home Improvement Retailer…

Vitamin Shoppe moves into franchising realm

June 4, 2021

Specialty retailer, The Vitamin Shoppe, is expanding its market reach with a franchise strategy covering the U.S.

Pandemic ebbing but consumer behavior not changing much, reveals survey

June 4, 2021

While the fear of COVID-19 is no longer looming as a huge concern for retail shoppers, consumers aren't changing spend or shopping behavior in response.

Gap honors frontline workers with bonus effort

June 3, 2021

Retailer Gap is doling out $300 bonuses to 70,000 hourly employees as a way to thank workers for their performance and serving as the "lifeblood" of the…

Taste-sampling back in play at Sam's Club

June 3, 2021

Wholesale retailer Sam's Club is bringing back a customer favorite — free food samples.

Bed Bath & Beyond launches 3 private label brands

June 3, 2021

Home goods retailer Bed Bath & Beyond is launching three private label home brands called Our Table, Wild Sage and Squared Away.