Retail apps alienating consumers, reveals research

July 1, 2021

Three quarters of U.S. consumers don't think retail apps know enough about their habits to boost their customer experience or build brand affinity and may be…

Apple expanding retail operations, claims report

July 1, 2021

Using a blend of strategies developed during the pandemic year, in which most retail suffered from closures and stay-at-home mandates, Apple Inc. is prepping…

Bed Bath & Beyond expands associate benefits

July 1, 2021

Retailer Bed Bath & Beyond Inc. is adding three benefit programs for associates including an associate relief fund.

Larry White takes top role at Toshiba America Business Solutions

June 30, 2021

Larry White Larry White, chief operating officer of Toshiba America Business Solutions, will assume the role of president and CEO on July 1, replacing…

More retailers offering chat to online customers

June 30, 2021

More than half of retail brands, 51%, are offering online chat as a customer service channel, up from 35% at the start of January, and more than a third of…

Shoppers will pay more for faster delivery, reveals survey

June 30, 2021

When it comes to product delivery, speed and reliability are the top priorities for American consumers and 65% are willing to pay more for more speed and…

HP's Engage portfolio aims to drive hybrid shopping experiences

June 29, 2021

HP Inc. is expanding its Engage portfolio with the HP Engage Go 10 and the HP Engage Flex Mini to drive personalized secure consumer experiences.

Why data is at the forefront of retail relevancy

It's all about data when it comes to engaging with customers, creating a rewarding customer experience and crafting a seamless customer journey, according to…

MAC Cosmetics launches retail concept at airport

June 29, 2021

MAC Cosmetics and Hudson have launched a specialty retail concept at the Salt Lake City International Airport, at Concourse A, that reflects the brand's…

PetSmart, DoorDash team up on delivery option

June 29, 2021

PetSmart is partnering with DoorDash to offer customers on-demand, same-day delivery of pet supplies.

Walmart closing stores for Thanksgiving

June 29, 2021

All U.S. Walmart stores will close on Thanksgiving as a "thank you" to store associates' efforts during the year of the COVID-19 pandemic.

Toy sales enjoy 27% spike in Q1

June 28, 2021

The U.S. toy industry had a rewarding Q1 of 2021, with a 27% spike in sales, about $1.5 billion between January and April, according to figures from The NPD…

Walgreens expands Uber collaboration

June 28, 2021

Walgreens is offering products directly on the Uber Eats platform to U.S. customers, an expansion of its same-day delivery partnership with the rideshare…

Consumers all about local business thanks to pandemic year

June 28, 2021

Nearly half, 41%, of global consumers switched to supporting local retailers during the 2020 pandemic year and nearly most, 94%, plan to continue their support.

Meeting the needs of consumers post-digitization

by Ryan Creamore

Craig Webster, head of marketing at Infobip America, outlines how far digital have consumers gone, and how retailers can remain ahead of the curve in a new…

High-speed digital transformation at the grocery store

Pini Mindal, CEO and co-founder of Quicklizard, explains why in the coming decade, we will witness computer vision and other cutting-edge technologies become a…

CBD provider, real estate developers to place CBD machines

June 25, 2021

CBD Zero, a non-THC brand of CBD products, has signed vending machine distribution agreements with JLL Properties, a professional services firm, and Spinoso…

Partteam & OEMKiosks debuts kiosks integrated with Shopify

June 25, 2021

Partteam & OEMKiosks, a kiosk manufacturer based in Portugal, has introduced kiosks integrated with Shopify e-commerce software which enables the consumer…

Consumers expect seamless experiences post-pandemic, but new data privacy laws present a challenge

by John Tyreman

John Tyreman, director of marketing at Silverback Strategies, shares insight on consumer behavior during the pandemic and how some of this behavior is likely…

American Rental, Podium team up to boost CX, transactions

June 24, 2021

American Rental is partnering with communications and payments platform Podium to boost customer transactions and customer experience.