Walmart eliminates minimum purchase for Express delivery

March 2, 2021

Walmart is eliminating the $35 minimum order requirement for its Express delivery, which costs $10 on top of the existing delivery charge.

Consumers spend more with brands boasting great online service

March 2, 2021

A good majority of online consumers, 83%, will spend more money with brands that deliver great customer service, yet a third of customers overall, 28%, report…

Urban Outfitters boosts transaction volume with JRNI technology

March 2, 2021

Urban Outfitters is boosting customer transaction volume by 25% at two of its brands, Anthropologie and BHLDN, after deploying JRNI Appointments, an…

Victoria's Secret to shutter more stores this year

March 1, 2021

After closing more than 200 stores in 2020, high-end lingerie retailer Victoria's Secret aims to close several dozen more in 2021.

Best Buy to trim store locations despite healthy profits

March 1, 2021

Best Buy will close more than 20 stores this year despite a healthy cash balance sheet and solid profits.

Fry's Electronic goes out of business in quiet fashion

March 1, 2021

Retailer Fry's Electronic closed all of its 31 U.S. stores last week with no fanfare or notice after 40-plus years in business.

Why location data is critical for consumers and retailers

by Brian Cluster — Director of Industry Strategy for CPG & Retail, Stibo Systems

Brian Cluster, director of industry strategy for CPG & Retail, Stibo Systems, explains why why location data is so important in 2021 and why managing it…

6 steps to maximizing the social connection and enhancing customer experience

by Gabe Larsen — VP Growth, Kustomer

Gabe Larsen, VP of growth at Kustomer, shares insight on how retailers can achieve social CX success and provides six important steps toward that goal.

Gap launching customer experience center in Texas

February 26, 2021

Gap Inc. is planning to open a customer experience center in a quest to speed up inventory delivery and gain efficiency within its digital online shopping…

Target doubles Apple product footprint, deploying special training for team members

February 26, 2021

Target Corp. is going big with its in-store Apple product footprint, doubling space allocation and offering team members special training on the product line.

TJ Maxx leader expects spend surge, revenge shopping ahead

February 26, 2021

Once COVID-19 vaccinations are widely available TJ Maxx's CEO Ernie Herrman expects a surge in consumer spend and "revenge shopping" to hit the retail sector.

Invenco teams with Verifone on terminal payment technology

February 26, 2021

Retail fuel sites using both Invenco and Verifone products will be able to receive ongoing support for the interoperability of Invenco terminals when used with…

Serving a Better Life.

NEXCOM neXService Series of self-service kiosks bring accuracy, intelligence and speed to a better user experience for shopping, building entry, gate access…

Cross-sell and upsell: How data analytics optimizes customer experience

by Roy Castleman

Roy Castleman, founder and managing director of EC-MSP Ltd., offers up six steps for applying analytics to customer experience.

Philly airport piloting robotic food delivery

February 25, 2021

The contactless food ordering program at Philadelphia International Airport is piloting a robotic strategy with a gita (a robot featuring visual sensors) that…

Forever 21 opens Yonkers location

February 25, 2021

Women's fashion retailer Forever 21 has opened its first store of 2021 in Yonkers, New York in the Cross County Mall.

Consumers' love for digital, social continues to grow

February 25, 2021

Nearly half of the global population is tapping one social media platform and not just to stay in touch during the ongoing pandemic.

What consumers say makes for a great in-location experience in 2021

by Bobby Marhamat — CEO, Raydiant

Raydiant CEO Bobby Marhamat offers up five pillars of a positive in-location experience and explains why it's all about understanding the consumer's priorities.

Home Depot's Q4 boasts record breaking sales, earnings

February 24, 2021

Despite an ongoing pandemic, home improvement retail Home Depot had a record-breaking Q4 sales and earnings.

Italian luxury brand taps Medallia to boost customer experience

February 24, 2021

Salvatore Ferragamo, an Italian luxury brand, is deploying Medallia's Experience Cloud to improve customer experience throughout its international network…