Ben Bridge Jeweler, Pandora stores partner with Salesfloor for personal customer experience

December 10, 2020

Ben Bridge Jeweler and its company-owned Pandora jewelry stores are teaming up with mobile clienteling and virtual selling platform provider Salesfloor to…

Bahrain mall taps digital signage to enhance visual experience

December 10, 2020

The Mall of Dilmunia, in Bahrain, now boasts a continuous, immersive, 360-degree 3D experience on the largest 8K LED ceiling screen in the Middle East.

Retail cybersecurity considerations for improving the digital customer experience

Christos Kalantzis, SVP of technology and R&D at SecurityScorecard, explains why retailers must implement best practices for securing customer data and…

Here’s what’s in store for the 2020 holiday shopping season

by Karl Haller — Consumer Center of Competency leader and retail industry expert for IBM Global Business Services, IBM

Karl Haller, Consumer Center of Competency leader and retail industry expert for IBM Global Business Services, shares insight from IBM's annual Retail…

Self-Service Innovation Virtual Summit honors inaugural Innovation Awards winners

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The winners of the first Self-Service Virtual Innovation Awards were announced yesterday during the Self-Service Innovation Virtual Summit.

Improving retail CX through localization

by Augustin Prot — Founder, Weglot

Augustin Prot, co-founder, Weglot, explains localization when it comes to international e-commerce and how it goes far beyond serving appropriate social media…

6 tips for great customer support experiences during holidays

by Kaitlin Pettersen — Global Customer Support Director, Intercom

Kaitlin Pettersen, global director, customer support at Intercom, shares six tips for using conversational support to proactively and automatically resolve…

Hand sanitizer maker suing Kroger for $85M

December 8, 2020

The nation's largest grocery retailer, The Kroger Company, is being sued by K7 Design Group for allegedly not accepting delivery of hand sanitizer.

Apparel retailer Francesca's shuttering nearly 100 additional locations

December 8, 2020

Francesca's, an apparel retailer, will close down another 97 locations following a bankruptcy action.

Touchless gifts tops consumers' shopping list

December 7, 2020

A study from American Express indicates 57%, or an estimated 30 million of U.S. consumers, are more likely to give a "touchless" gift like an e-gift card this…

Hughes Network Systems distinguished as market leader

December 7, 2020

Hughes Network Systems LLC has been identified as a challenger in 2020 in the Gartner Magic Quadrant for managed network services.

Diebold Nixdorf honored as one of America's most responsible companies

December 7, 2020

Diebold Nixdorf has been named as one of America's most socially responsible companies by Newsweek and Statista, according to a press release. The list of…

Hostess launches online goodies store in time for holiday shoppers

December 4, 2020

Is there someone on your shopping list that loves HoHos? Or Twinkies? Then a tree ornament or COVID-19 mask might be a welcome gift this season.

Vector Capital acquiring CX services player Mood Media

December 4, 2020

Mood Media, which offers in-store audio, visual, social, scent, messaging and mobile services, is being acquired by private equity firm Vector Capital.

Belk puts unexpected surprise into online holiday shopping experience

December 4, 2020

Belk is surprising more than a few online holiday shoppers this holiday season with a "Verry Merry Surprise" program that awards a gift card to a customer each…

Expecting the unexpected: The final stretch of 2020 for online retail

by Art Goldman

Art Goldman, retail expert and chief financial officer of DK Hardware, shares his thoughts on the remainder of 2020 and how a customer-centric approach, based…

How product data can boost customer relationship, after-sale CX strategy

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

In a free one-hour webinar Blustream CEO Ken Rapp maps out an invaluable customer experience strategy tied to the all-important product purchase data.

7-Eleven mobile wallet offers contactless payment option

December 3, 2020

Convenience store chain 7-Eleven has introduced the 7-Eleven mobile wallet, a contactless way for customers to pay at participating U.S. stores.

5 questions for ensuring mobile technology success in retail

by Peter Sciara — Senior Mobile Solutions Arhchitect, Stratix Corporation

Peter Sciara, mobile solutions architect at Stratix, offers up five questions retailers should ask themselves to make sure the mobile tech retail strategy will…

Walmart removes free shipping minimum for Walmart+ members

December 3, 2020

Walmart is delivering an early Christmas gift to its Walmart+ membership in eliminating the $35 shipping minimum for online orders.