Kohl's sees big sales spike ahead

March 3, 2021

Kohl's is optimistic about its 2021 retail sales season and said it's starting the year with "strong momentum," noting initiatives such as a partnership with…

Target spending big bucks on store remodels, online fulfillment

March 3, 2021

Retailer Target, which enjoyed a robust Q4 in sales and earnings, is forging full-speed ahead with remodeling stores and enhancing online order fulfillment.

In 2021, omnichannel retail is all about identity, consistency and personalization

by Jake Athey

Jake Athey, VP of marketing and customer experience at Widen, explains why omnichanne, a loaded buzzword if there ever was one, is less about where you sell…

Bed Bath & Beyond taps Oracle for better customer service, greater efficiency

March 3, 2021

Bed Bath & Beyond Inc. is tapping Oracle to serve as its enterprise resourcing planning provider, and deploying Oracle Cloud to replace the brand's legacy…

As 3D and AR shopping goes mainstream, new technical standards can boost ROI

by Rob Weaver

Rob Weaver, chief revenue officer at Vertebrae, explains the high return on investment and benefits for retailers deploying 3D and AR tools in accordance with…

Walmart eliminates minimum purchase for Express delivery

March 2, 2021

Walmart is eliminating the $35 minimum order requirement for its Express delivery, which costs $10 on top of the existing delivery charge.

Consumers spend more with brands boasting great online service

March 2, 2021

A good majority of online consumers, 83%, will spend more money with brands that deliver great customer service, yet a third of customers overall, 28%, report…

Urban Outfitters boosts transaction volume with JRNI technology

March 2, 2021

Urban Outfitters is boosting customer transaction volume by 25% at two of its brands, Anthropologie and BHLDN, after deploying JRNI Appointments, an…

Victoria's Secret to shutter more stores this year

March 1, 2021

After closing more than 200 stores in 2020, high-end lingerie retailer Victoria's Secret aims to close several dozen more in 2021.

Best Buy to trim store locations despite healthy profits

March 1, 2021

Best Buy will close more than 20 stores this year despite a healthy cash balance sheet and solid profits.

Fry's Electronic goes out of business in quiet fashion

March 1, 2021

Retailer Fry's Electronic closed all of its 31 U.S. stores last week with no fanfare or notice after 40-plus years in business.

Why location data is critical for consumers and retailers

by Brian Cluster — Director of Industry Strategy for CPG & Retail, Stibo Systems

Brian Cluster, director of industry strategy for CPG & Retail, Stibo Systems, explains why why location data is so important in 2021 and why managing it…

6 steps to maximizing the social connection and enhancing customer experience

by Gabe Larsen — VP Growth, Kustomer

Gabe Larsen, VP of growth at Kustomer, shares insight on how retailers can achieve social CX success and provides six important steps toward that goal.

Gap launching customer experience center in Texas

February 26, 2021

Gap Inc. is planning to open a customer experience center in a quest to speed up inventory delivery and gain efficiency within its digital online shopping…

Target doubles Apple product footprint, deploying special training for team members

February 26, 2021

Target Corp. is going big with its in-store Apple product footprint, doubling space allocation and offering team members special training on the product line.

TJ Maxx leader expects spend surge, revenge shopping ahead

February 26, 2021

Once COVID-19 vaccinations are widely available TJ Maxx's CEO Ernie Herrman expects a surge in consumer spend and "revenge shopping" to hit the retail sector.

Invenco teams with Verifone on terminal payment technology

February 26, 2021

Retail fuel sites using both Invenco and Verifone products will be able to receive ongoing support for the interoperability of Invenco terminals when used with…

Serving a Better Life.

NEXCOM neXService Series of self-service kiosks bring accuracy, intelligence and speed to a better user experience for shopping, building entry, gate access…

Cross-sell and upsell: How data analytics optimizes customer experience

by Roy Castleman

Roy Castleman, founder and managing director of EC-MSP Ltd., offers up six steps for applying analytics to customer experience.

Philly airport piloting robotic food delivery

February 25, 2021

The contactless food ordering program at Philadelphia International Airport is piloting a robotic strategy with a gita (a robot featuring visual sensors) that…