News & Media
Verizon customer chief talks retail customer experience: It's all about personalization
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Brian Higgins, chief customer experience officer at Verizon, offers insight on Verizon’s CX strategy and what makes for a rewarding, compelling customer…
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Homechow expands reach with kiosk launch at Rochester malls
January 21, 2025
Homechow, a Rochester, New York-area vending machine kiosk business, is expanding its reach with the launch of kiosks at Eastview Mall, Marketplace Mall and…
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Retail trends 2025: The future of shopping experiences
by Adam Castleton — CEO, Startle Music
Technology will continue to revolutionize retail in 2025. From cashier-less stores to AI-driven inventory management, tech innovations will streamline…
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Self-checkout popularity expands among shoppers
January 21, 2025
Self-checkout options are increasingly favored by shoppers, with 77% citing speed as the primary driver, according to survey conducted by NCR Voyix.
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Kohl's joins Macy's in shuttering stores this spring
January 20, 2025
Kohl's has announced it will close 27 of its 1,150-plus store location by April.
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National Retail Solutions partnerships deliver holiday spirit to NJ community
January 20, 2025
National Retail Solutions partnered with local organizations to bring holiday cheer to a Hispanic community in Union City, New Jersey.
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T-Mobile acquiring Vistar Media
January 20, 2025
T-Mobile has entered an agreement to acquire Vistar Media, a DOOH advertising solutions provider.
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Most American consumers feel positive about 2025
January 17, 2025
Two-thirds of American consumers are feeling positive about what 2025 will bring but 54% will be spending cautiously and 74% will be more likely to buy a…
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National Retail Solutions offers free POS to retailers impacted by California fires
January 17, 2025
National Retail Solutions, a provider of point-of-sale systems, is offering free POS systems to retail businesses in zones impacted by the ongoing fires in Los…
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Shoppers believe best holiday deals are after holidays
January 16, 2025
A good number of consumers, over 77%, believe there are better deals available after the holidays, and nearly 51% plan to take advantage by making a large…
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Creating harmony in retail: How to navigate the blend of digital and in-person shopping
by Crystle Uyeda — Vice President, Growth Strategy & Client Consulting, Human8
For brands aspiring to prioritize a truly human-centric approach, adopting an agile mindset that is rooted in deep understanding of consumer preferences is…
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It’Sugar opens candy store in New York
January 16, 2025
It'Sugar, a specialty candy retailer, has opened a store at the Galleria in Crystal Run in Middletown, New York.
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Consumers have big love for brand text interaction
January 15, 2025
Most consumers, four out of five, want to get texts from brands they love at least once a week.
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Batteries Plus COO talks consumer trends, customer experience strategy
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
In this episode of the CX Innovators podcast, Batteries Plus COO Jon Sica talks with RetailCustomerExperience.com Editor Judy Mottl about the brand's expansion…
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More retailers tapping tech to improve store associate productivity
January 15, 2025
The labor challenges facing retail are driving more retailers to invest in technology, with 81% prioritizing tech investment to improve store associate…
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Walmart innovating big on delivery, AI shopping assistant, shelf tech
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Walmart is advancing technology on several fronts, from drone delivery to InHome Delivery expansion, development of a GenAI customer assistance tool and…
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Most consumers not a fan of dynamic pricing
January 14, 2025
Well more than half, 68%, of consumers feel taken advantage of when a brand employs dynamic pricing and 42% are willing to spend more on a product if…
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Creating connections in main street stores
by Olivia Robinson — Head of Strategic Growth, VoCoVo
Irrespective of the benefits that come with shopping online, main streets remain vital to human interaction in our communities. So how can brick-and-mortar…
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2024 holiday shopping was a big mobile experience
January 14, 2025
The 2024 holiday shopping season was the most mobile of all time, with smartphones driving 54.5% of online purchases.
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NRF: Retail 2024 ended on high note, growth ahead
January 13, 2025
The year 2024 ended on a high note and the retail segment should continue to show strength in 2025, according to the National Retail Federation.
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