Ricoh VP talks driving personalized experiences in retail

Carl Rysdon, vice president, retail industry, at Ricoh USA Inc. shares insight on how leveraging retail media, specifically in-store retail media, can drive…

Presented by Ricoh USA, Inc.

Hy-Vee stores pull self-checkouts in favor of staffed express lanes

January 31, 2025

Hy-Vee grocery stores in Springfield, Missouri, are removing self-checkout lanes in favor of staffed express lanes with cashiers, according to a Springfield…

Franklin Instore VP on making promotions come alive instore

Peter Hext, vice president, instore experience, at Franklin Instore, shares insight on the company's digital merchandising technologies.

Presented by Franklin Instore

Target stores target of $11K self-checkout scam

January 30, 2025

A suspect in Santa Clara County, California, was arrested for allegedly stealing over $11,000 worth of merchandise from multiple Target stores, according to a…

The soundtrack to sales: How to select in-store music to boost customer satisfaction

by Anton Timashev — Co-Founder and CEO, Wayvee Analytics

Selecting the right in-store music is both an art and science, as it plays a critical role in shaping customer emotions, behaviors, and ultimately, sales.

Kodak Moments debuts Edge Order Station for retail photo departments

January 30, 2025

Kodak Moments, a photo products and services provider, has launched a self-service kiosk called the Edge Order Station, according to a press release. The kiosk…

Target sees growth in holiday sales, makes leadership changes

January 29, 2025

Target's sales during November and December of 2024 grew 2.8% over 2023 and included record-high sales during both Black Friday and Cyber Monday sales periods.

A Closer Look CEO shares insight on making a personal customer connection

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

In this episode of the CX Innovators podcast, Chris Gillen, CEO and co-owner of A Closer Look, shares insight with RetailCustomerExperience.com editor Judy…

Presented by A Closer Look

Joann files for bankruptcy for a 2nd time

January 29, 2025

Crafts retailer Joann has filed for bankruptcy for the second time within a year and is trying to sell itself off but is not closing any stores at this point.

Leap scores $20M financing to expand store network, enhance retail operations

January 28, 2025

Leap, a platform for physical retail, has received $20 million in financing that will be used to expand its network of store, enhance retail operations and…

The 3rd retail revolution: AI edition

by Ian Rowan — CEO, x-hoppers

Expect 2025 to usher in the next wave of retail’s vast transformation. Those who invest in and implement the right technologies, such as generative AI, unified…

WE Fashion taps Oracle to gain agility, security of omnichannel operations

January 28, 2025

WE Fashion, a Netherlands fashion retailer, is deploying Oracle Cloud to redesign business processes and boost agility and security of its omnichannel…

TikTok users will jump to Instagram, Facebook if US ban becomes permanent

January 27, 2025

TikTok users are already moving to alternate social media channels in light of the move to ban the social media app in the U.S.

NCR Voyix AI-powered self-checkout system targets c-stores

January 24, 2025

NCR Voyix Corp. has introduced an automated, artificial intelligence-powered bulk scanning self-checkout solution for convenience stores.

7-Eleven ATMs focus of skimmer investigation

January 24, 2025

Authorities in Tampa are investigating skimmers found on multiple 7-Eleven ATMs in the area. Maintenance workers discovered the devices on the machines…

Retail holiday sales grew more than expected

January 23, 2025

Retail sales during the 2024 holiday season grew 4% over 2023, an unexpected growth, given 2023 set a record of $994.1 billion.

Aldi produce aisle home for an unexpected store visitor

January 23, 2025

Those shopping at Aldi for produce one recent Monday morning were lucky to avoid an unexpected, and very likely, unwelcome customer experience.

Nestle Purina PetCare seeks applicants for chief snuggle officer roles

January 22, 2025

There are many 'chief' roles within the retail customer experience industry but chief snuggler has to be one of the newest.

AI to become core business driver within next year, claims IBM study

January 22, 2025

Retail leaders expect AI to evolve from a backend tool to a core business driver, with projected investment in the tech, beyond IT, growing by 52% this year.

LG Electronics displays making an impact at Atomic Golf

January 22, 2025

The first thing visitors see when they visit Atomic Golf in Las Vegas is a huge LG Electronics LED signage wall, measuring 11.5 meters wide and 3.5 meters…