News & Media
Speedy Stop revolutionizes in-store tech with NCR Voyix
January 7, 2025
Convenience chain Speedy Stop has revolutionized its in-store technology infrastructure by partnering with NCR Voyix, a digital commerce solutions provider.
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Many consumers not aware of AI is in play during online shopping
January 7, 2025
Well more than half of consumers, 71%, don't realize they are encountering AI technology during an online shopping experience despite the fact most had…
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Most consumers will jump to another retailer when inventory is out of stock
January 6, 2025
Two-thirds of consumers will log off an e-commerce retail site or leave a physical retail store when an item they want to buy is out of stock.
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Hallmark gets more personal with greeting card strategy
January 6, 2025
Hallmark has launched Gift Card Greetings, featuring a physical card with a digital gift card for a more personalized gifting experience.
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Panasonic, BrightSign leaders talk 2024 customer experience trends, what's ahead in 2025
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Misty Chalk, vice president of sales, Americas at BrightSign, and Michelle Connolly-Capate, director of sales, enterprise product innovation center at…
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Toys R Us heading to Latin-America, Caribbean
January 3, 2025
The Toys R Us and Babies R Us brands will be arriving in the Latin-America and Caribbean region in 2025.
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Dollar Shave Club teams with Kodif for improved customer support
January 3, 2025
Dollar Shave Club has teamed with CX automation provider Kodif and is leveraging Kodif's customer support automation platform to improve customer support.
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Consumers have limited patience when it comes to e-commerce snafus
January 2, 2025
Consumers are becoming increasingly intolerant of poor shopping experiences with more than half, 63%, abandoning an online shopping cart after two purchase…
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Consumer spending solid this holiday season
January 2, 2025
Retail sales in the U.S., not including automotive sales, increased 3.8% between November 1 and Dec. 24 compared to the same time frame in 2023.
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Retail, tech experts share AI predictions for 2025
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Retail, brand and technology leaders offer up what they expect AI will be doing in terms of retail customer experience in 2025.
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Fabletics taps Klarna for more payment options
December 31, 2024
Fashion membership retailer Fabletics is teaming with Klarna, an AI-powered payments network, to provide customers more payment options.
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Home Depot, Lowe’s keep category leadership spots
December 30, 2024
Home Depot and Lowe's maintained their leadership spots in the home improvement sector, capturing an average of 28% and 19%, respectively, of consumer spend…
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AI boosts online grocery revenue by 8%, claims data
December 30, 2024
Artificial intelligence technology powering retail strategies in the grocery sector offers an 8% growth opportunity and can convert single-channel shoppers…
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Steven King's SSIS 2024 keynote demonstrates how automation, AI, robotics are transforming industry
by Daniel Brown — Editor, Networld Media Group
Addressing a crowd of business leaders and industry operators, King shared his insights into the evolving landscape of automation, robotics, and artificial…
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CVS Health pharmacies offers free deposits via Varo Bank
December 27, 2024
CVS Health, in collaboration with digital charter bank Varo Bank and Green Dot Corp., is providing customers a cash deposit option with no fees.
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Ulta Beauty taps Glamlab app for virtual hairstyle experience
December 27, 2024
Ulta Beauty is using an AI app, Glamlab Hair Try On, to provide shoppers a virtual hair style experience before committing to a change in hair style or color.
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Save A Lot teams with Fabric, Uber for automated grocery delivery
December 26, 2024
Discount grocery chain Save A Lot has partnered with Uber and a robotic storage system from Fabric to attain on-demand online order processing and supply chain…
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How to keep holiday shoppers coming back in 2025
by Charlie Casey — CEO and Co-Founder, LoyaltyLion
By focusing on customer retention through strategies like personalized communication, exclusive perks, free shipping, and referral programs, you can turn…
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Consumer behavior, JCPenney transformation, Home Depot's vision lead top most-read articles in 2024
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Here are the top four most read articles in 2024.
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The Fresh Market, VusionGroup team up on digital signage, inventory management
December 23, 2024
The Fresh Market, a grocery brand, is planning to roll out Vusion 360 digital technology solutions at its physical locations.
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