News & Media
How The UPS Store delivers best-in-class retail customer experiences
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Sean O’Neal, vice president of retail operations at The UPS Store, outlines customer experience strategy, how automation is playing into CX and reveals how…
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Wawa expanding into middle Tennessee
September 10, 2025
Wawa, a convenience store chain, has started construction on store locations in Murfreesboro and Clarksville, Tennessee.
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Lowe’s, NFL players team on marketing campaign
September 10, 2025
Lowe's and NFL players Saquon Barkley, Justin Jefferson, Christian McCaffrey, C.J. Stroud and Dak Prescott are teaming up in a marketing campaign called "Earn…
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Frontier Airlines expands loyalty perks access
September 9, 2025
Frontier Airlines has teamed with Loyalty Status Co. to offer an exclusive offer for members of select loyalty programs with other airlines to have access to…
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Designing loyalty programs that build trust, not just discounts
by Wesley Almeida — Product Strategy Leader / Loyalty Innovation, Independent Consultant
It’s tempting to treat loyalty programs like discount engines. But if you want to build real, lasting loyalty, you need to start by building trust. Design for…
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Price a big focus for back-to-school shoppers
September 9, 2025
Price is the top priority for more than half, 57%, of back-to-school shoppers, a slight increase from 52% in 2024.
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Kroger reducing workforce by 1K
September 8, 2025
Kroger aims to reduce its companywide workforce by 1,000 jobs.
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Staples stores making room for optical locations
September 8, 2025
Consumers shopping for office supplies at select Staples locations in Pennsylvania will also have the option of getting an eye exam and grab eyewear.
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The new 4 Ps of customer engagement
by Scott Opiela — Chief Marketing Officer, Acoustic
To succeed in this new era of customer engagement, marketers must evolve from campaign-centric strategies to journey-centric execution.
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Warby Parker teams with QB Arch Manning for brand ambassador strategy
September 5, 2025
Texas Longhorns quarterback Arch Manning is now a brand ambassador for Warby Parker in a strategy to support the brand's mission to inspire.
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Criminal gang stole millions from Home Depot over several years
September 5, 2025
Police are charging nine members of a criminal group that stole at least $10 million in goods from Home Depot over the past several years.
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Consumers prioritizing convenience, flexibility, hybrid shopping
September 4, 2025
Consumers in the U.S. are increasingly prioritizing convenience, flexibility and value when it comes to shopping and are also embracing hybrid shopping and…
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Spirit enters Chapter 11, issues letter to travelers
September 4, 2025
Spirit Airlines has voluntarily entered Chapter 11 and its inherent restructuring process and issued a letter to travelers notifying them it will continue to…
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Amazon Just Walk Out Cafe debuts at South Carolina hospital
September 3, 2025
Roper St. Francis Healthcare has launched a cafe and gift shop at Bon Secours St. Francis Hospital in Charleston, South Carolina, that uses Amazon's "Just Walk…
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Shoplifting reportedly broke up Target, Ulta Beauty partnership
September 3, 2025
Shoplifting is being cited as the reason for the breakup of Target and Ulta Beauty with one report claiming shoplifters stole $10,000 in products at one store…
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Home Depot issues price increase warning
September 2, 2025
Home Depot issued a warning it may have to increase prices to deal with the cost of tariffs on imports.
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Inventory can be a retailer’s biggest asset or crippling liability
by Yishai Ashlag — CEO and Co-founder, Onebeat
In a world where demand fluctuates rapidly, only those retailers who manage inventory with comparable fluidity will stay stocked, profitable and in business.
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Toast survey reveals community-based retailers are thriving
September 2, 2025
Nearly all, 94%, of community-based retailers describe their business as in good or excellent shape, according to the "Voice of the Retail Industry," report…
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Examining the knowledge gap between shoppers, retail store associates
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Retailers and store associates are facing challenges meeting the needs of consumers. The answer lies in ensuring retail workers are given the tools and…
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Target CEO stepping down in 2026
August 29, 2025
Target CEO Brian Cornell will leave his role in February 2026, concluding a three-year commitment he made to stay in the role in 2022.
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