Chris Petersen: Forget the 4Ps … 4Cs are not enough … the new 4Es of retail

by Chris Petersen — Owner, IMS

Chris Petersen explains how and why raditional retail has transformed from product-centric to people-based.

Amazon's Whole Foods move sits well with many consumers

August 3, 2017

The acquisition of Whole Foods by Amazon is viewed as positive by 38 percent of Whole Foods shoppers and 31 percent of Amazon consumers, according to a new GfK…

Target to revamp Cartwheel Perks program after year-long test

August 3, 2017

Consumers holding Target Cartwheel Perks have until August 27 to earn points and select items to redeem by September 27 as the retailer is shuttering the…

Retailers embracing AI big time in next two years, reveals study

August 2, 2017

A hefty number of retailers, 87 percent, claim they will boost use of artificial intelligence for customer engagement strategies in the next two years.

Storytelling is key to boosting customer experience and profit

by Bradley Cooper — Editor, Connect Media

The most common tendency with retailers is to simply give the facts about a product or service without really telling a story about them. Panelists at the ICX…

Why store associates must play a critical role in customer experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Consumers crave human interaction and the store associate represents a retailer's front line in delivering a rewarding and compelling customer experience. Yet…

Kagan: How Amazon is transforming retail

by Jeff KAGAN — Wireless Analyst, Telecom Industry Analyst

As long as Amazon lets users continue to shop as they are used to, and adds a new way of thinking to the mix, Jeff Kagan believes the Whole Foods experiment…

Amazon sales spike 25% in Q2

August 1, 2017

Online mega retailer Amazon had a robust second quarter and is predicting net sales may actually best its latest financials in Q3.

Midwest grocery chain debuts a robot named Tally

August 1, 2017

Three St. Louis-based grocery stores are participating in a six-week pilot featuring a robot, Tally, which will check aisles three times a day to ensure items…

Shopgate hires Ken Aponte as customer success VP

August 1, 2017

Software-as-a-service shopping app platform Shopgate has a new leader of customer success with the appointment of Ken Aponte.

How do you get the right data at the right time?

by Bradley Cooper — Editor, Connect Media

Amazon's success proves that those who understand their customers at a deep level will win. At a panel at the recent ICX Summit, Eric Schongalla, manager of…

The time is now for AI in ecommerce

Eldar Sadikov, CEO and co-founder of Jetlore, shares why taking advantage of AI technology is the only way a brand will be able to differentiate itself and win…

Report: Flexible display market to reach $11.3B by 2022

July 28, 2017

The flexible display market is expected to be worth $11.323 billion by 2022 and grow at a compound annual growth rate of 31.69 percent, according to a report…

Marriott design VP on mobile, minds and merchandise at CONNECT Mobile CX Summit

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Marriott International's David Kepron will share his insights on the pervasiveness of digital media and how its integration to consumers' lives at the upcoming…

PRN partnership to offer 3D advertising at retailers

July 27, 2017

PRN, a Stratacache company, is partnering with Provision Interactive Technologies Inc. to integrate its consumer activation offers with Provision's 3D Savings…

Orlando City Stadium deploys 147 displays

July 27, 2017

The Orlando City Stadium recently teamed up with Ping HD to deploy 147 Samsung Smart Signage Platform System on a Chip displays. Ping also provided each…

3 key strategies for driving loyalty enrollment

Jeff Sopko, president of Baesman Insights & Marketing, offers tips and insight on how retailers can hurdle the many barriers to entry for loyalty programs. As…

Baidu inks deal with PayPal to expand mobile wallet acceptance outside China

July 27, 2017

Chinese internet company Baidu has announced a partnership with PayPal that will enable the Baidu mobile wallet to be accepted by some 17 million PayPal…

Toys ‘R’ Us selects Cineplex Digital Media to install kiosks and digital signage

July 27, 2017

Toys "R" Us has selected Cineplex Digital Media to install an in-store digital signage and kiosk network for the retailer's new concept store, according to a…

The human touch: Why mobile can't replace in-store associates

Unlike customer-facing mobile apps and websites, in-store associates and managers have insider knowledge and the ability to use in-store tools to their…