Data from sales registers shows Black Friday down over last year

December 5, 2014

November sales comps before the holiday were positive, suggesting that consumers began their holiday shopping earlier this year.

Report says Black Friday down from last year, but November saw modest growth overall

December 4, 2014

In-store engagement improved, with average duration up and bounce rate down, as the shoppers that did visit the store had a strong intent to buy.

Report details shopping behaviors of US Hispanic population

December 3, 2014

Hispanics account for one-sixth of the U.S. population, totaling 53 million people. These shoppers have increased their spending more than 200 percent since…

BitStraat providing free tablets to Amsterdam retailers

December 3, 2014

Goal is "to make Amsterdam the bitcoin capital."

The basics of bitcoin for retail

E-commerce and brick-and-mortar retailers targeting millennials and other tech-savvy consumers should give serious consideration to accepting the virtual…

IBM report says Cyber Monday revenue up 8.5 percent over last year

December 2, 2014

From Thanksgiving through Cyber Monday, overall online sales increased 12.6 percent, with mobile sales up 27.2 percent compared to the same period in 2013.

Anheuser-Busch deploys 1,000 transparent digital signage coolers

December 2, 2014

MRI has deployed 1,000 of its ThruVu Digital Coolers for the beer-brewing giant and parent company of Budweiser.

A customer service robot lands a retail job

by Jeannie Walters — Chief Customer Experience Investigator, 360Connext

Lowe's is experimenting with customer service robots. What could possibly go wrong?

'Payment experience' designed to bridge multichannel gap

December 1, 2014

SALT Technology Inc. announced a new payment experience designed to bridge the gap between online, physical and mobile channels for customer checkout.

First 23 days of November saw $17.5 billion in desktop e-commerce

November 26, 2014

Friday, November 21 has been the heaviest online spending day of the season to date at $914 million in desktop spending.

MTA pilots digital signage shopping on Amazon in NYC subways

November 26, 2014

Just in time for the holiday shopping season, New York City MTA's "On the Go" digital signage information kiosks will showcase transactional Amazon.com ads to…

Twitter set to test card-linked offers

November 26, 2014

Social network also is still testing a Buy button as it enhances position as an e-commerce portal.

#GivingTuesday: Do we need another holiday this season?

by Chris Petersen — Owner, IMS

Another holiday concocted to get us to buy more gifts? On the contrary, this special day is a simple idea that can become one of your most important traditions…

Survey names 'naughty,' 'nice' online retailers when it comes to security

by James Bickers — Editor, Networld Alliance

Criteria for judgment included password requirements, personal information requested and how much effort they put into helping their customers follow good…

Swirl releases results of retail beacon marketing campaigns

November 25, 2014

The Swirl platform is currently deployed at retailers throughout the U.S. and Canada, including Lord & Taylor, Hudson's Bay, Urban Outfitters, Alex & Ani…

KPMG says payment security issues will impact holiday shopping

November 25, 2014

More than half of consumers are either unsure or not confident at all in the security of their personal information when shopping both in-store and online.

Mood Media, Shazam announce 'Shazam In-Store'

November 25, 2014

According to the companies, Shazam-In Store, part of Shazam's larger expansion strategy into consumer-facing environments, is integrated into the existing…

Survey: Online shoppers have become deal-hungry

November 25, 2014

Eighty-one percent of survey respondents said the accessibility of discount, deal and coupon sites have affected their willingness to pay full price. In fact…

Square plans to accept Apple Pay

November 24, 2014

Founder Jack Dorsey says support will come in 2015.

Webinar spells out five big mistakes retailers are making with mobile this year

by James Bickers — Editor, Networld Alliance

As the holiday shopping season really gets underway, retailers need to make their online shopping experiences as frictionless as possible. This presentation…