News
Fashion retailers beware: A bad fit for shoppers is a bad thing for business
June 28, 2016
Fit, as in clothing fitting the body, is a crucial aspect for consumers and retailers should be aware that a poor fit isn't a good thing in the customer…
read nowNorth American Retail Hardware Association partners with Payment Alliance International
June 28, 2016
The North American Retail Hardware Association and Payment Alliance International have formed a partnership in order to offer home improvement retailers new…
read nowChipotle is making summer a rewarding time
June 27, 2016
Chipotle is kicking off a new rewards program starting July 1. The Chiptopia Summer Rewards offers free food and bonus rewards for customer visits.
read nowBurberry delivers an artistic customer experience
June 27, 2016
Shoppers visiting Burberry's London Regent Street store this month enjoyed a personal experience in purchasing pieces from its latest collection.
read nowMacy's CEO to leave role early in 2017
June 27, 2016
After 14 years at the helm, Macy's CEO Terry Lundgren will step down at the start of 2017 and hand the baton to current President Jeff Gennette.
read nowReport: Millennials love mobile banking
June 27, 2016
Here's perception clashing with reality: Only 17 percent of adults think they spend too much time on their mobile phone, but 56 percent think others are guilty…
read nowStudy: Brand loyalty not such a biggie for millennials
June 24, 2016
Retailers will need to do some serious marketing and brand shifting going forward given the biggest consumer base, those millennials, aren't as loyal or brand…
read nowApp promises a more Virgin-like customer experience
June 24, 2016
Virgin is collaborating with DMI on Virgin Red, a member reward app that promises to give users a life "more Virgin."
read nowAmazon opens yet another brick-and-mortar bookstore
June 24, 2016
Portland, Oregon is the latest home for a brick-and-mortar Amazon bookstore.
read nowSilicon Valley software engineer tapped as Ubiquity CTO
June 23, 2016
The new CTO at Ubiquity is Jonathan Kalbfeld.
read nowJuly 4 not just big for firecrackers and BBQs
June 23, 2016
Total spending on the annual patriotic U.S. holiday, July 4, will be a bit higher this year, hitting about $6.8 billion.
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When is a handbag also a radio? When Dolce & Gabbana build one
June 23, 2016
For those tired of touting around a tiny digital music player, Dolce & Gabbana has the perfect solution: a handbag that also serves as a full-fledged boom…
read nowUS Bank taps former Best Buy exec to lead omnichannel-experience team
June 22, 2016
U.S. Bank has hired Beau Gray to lead its omnichannel-experience team. Gray, who has over 15 years of background in retail customer experience, most recently…
read nowBlueSnap sees 115% growth in mobile checkout since European launch
June 22, 2016
BlueSnap, an e-commerce services provider, today announced that it has seen a 115-percent increase in mobile checkout transactions since launching its services…
read nowAuthor Gary Magenta debuts customer loyalty tome
June 22, 2016
The book,"720 Haircuts- Creating Customer Loyalty That Lasts A Lifetime," is the true story of a man who drove a 100-mile roundtrip for a haircut at the same…
read nowConfirmit partners with Affectiva to transform interactive customer experience
June 21, 2016
Confirmit, a London-based company, is partnering with Affectiva, to implement technology that allow for evaluations of participants' role of emotions in…
read nowFreebirds mobile app aims to enhance customer experience
June 21, 2016
Freebirds, the Texas-based restaurant, is launching a mobile app and rewards program.
read nowH&M debuts new sports clothing line starring Caitlyn Jenner
June 20, 2016
H&M is stepping away from its original roots as a fast-fashion retailer and expanding into the realm of sports, according to a Marketing Daily report, and…
read nowCall for entries: Bank Customer Experience tech awards
June 16, 2016
Networld Media Group is accepting entries for awards to be presented in conjunction with the Bank Customer Experience Summit (previously the ATM & Mobile…
read nowCadillac Fairview rolls out new technology for retail center
June 16, 2016
Cadillac Fairview is providing turn-by-turn navigation, upgraded guest Wi-Fi and access to its CF SHOP! text concierge services in retail centers in…
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