Self-serve order pickup robot expands for U.S. retailers, supports smart locker technology

Bell and Howell announced the 100th U.S. installation of the PackRobot, a 16-foot-tall, automated package pickup system manufactured by Cleveron, a European developer of click-and-collect, self-service pickup technology, according to a press release. 

The PackRobot enables customers to pick up their online order from a retail store in a matter of seconds. Once items are ready for pickup, the customer is sent an email or text notification with a code. The customer then walks up to the PackRobot, scans their code and retrieves their order. This simplified approach to online order pickup reduces the time it takes a consumer to retrieve an online order from 15 minutes or more to less than 15 seconds.

"By turning to the autonomous self-service pickup model, leading retailers are setting themselves apart from e-retailers by utilizing their physical stores as micro-distribution centers," Ramesh Ratan, Ph.D., Bell and Howell's CEO, said in the press release. "By adding Cleveron's PackRobot and additional smart-locker technology to their stores, these retailers are enhancing their customers' overall shopping experiences by saving time with the convenience of coming into a store to pick up their orders in seconds."

Bell and Howell has since deployed Cleveron's PackRobot at more than 100 retail locations in 2017, with plans to scale to nearly 1,000 additional units in 2018. Bell and Howell is the exclusive North American distributor of Cleveron products, and is responsible for installation, remote monitoring and ongoing maintenance, and providing insights used to further enhance the customer's shopping experience.

Topics: Assisted Selling, Automated Retail / Vending, Kiosk ROI, Kiosks, Kiosks / Self-Service, Merchandising, Robotics / AI

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