Poor online brand search driving consumers to tap AI assistants

September 29, 2026

Poor online search experiences on retail e-commerce sites is prompting shoppers to switch to AI assistants such as ChatGPT. That's a prime finding of a survey…

Behavior-Led Innovation: How Consumer Behavior Drives the Future of Retail

Retail innovation starts with the customer. As shopping behaviors evolve, they reshape expectations and influence how retailers design experiences and…

Presented by Toshiba Global Commerce Solutions, Inc.

A Smarter Approach to Inventory Optimization Using AI

AI is giving specialty retailers greater visibility into inventory performance and changing demand. This blog explores how AI can strengthen forecasting and…

Most fashion shoppers don’t trust AI to make purchases

September 25, 2026

Just 7% of fashion shoppers trust AI to buy for them and want more control before giving AI tools that task.

How AI helps turn customer feedback into operational decisions in real time

by Sasha Kosmowski — Chief Customer Officer, MelodyArc

Customers will continue to surface problems before most reporting systems do. AI can make that evidence visible early enough for retailers to trace the issue…

Crocs deploy customer support agents

September 17, 2026

Crocs, a casual footwear retailer, has replaced a scripted self-service support approach with a conversational shopping and support experience.

AI has consumers rethinking recommended buy when website fall short

September 11, 2026

Nearly all shoppers (97%) will reconsider an AI-recommended purchase if the brand's website falls short, while two-thirds say they trust AI more than social…

Target launches AI features for faster customer discovery, shopping

September 11, 2026

Target has added AI-powered features into its app to make shopping easier, more inspiring and more personal for the shoppers.

The product detail page is becoming a customer promise contract

by Hemang Upadhyay — Sr. Manager - Product Management (AI), LG Electronics USA

The next stage of product content is not simply richer copy. It is accountable information that the enterprise can stand behind when a customer — or an AI…

How to keep your retail AI pilot out of the graveyard

by Sathya Narayanan Annamalai Geetha — Principal Architect, Google

To escape GenAI pilot purgatory, companies have to look at the four critical failure points where enterprises are getting the approach entirely wrong and what…

Batteries Plus debuts AI platform to drive growth, amplify store experience

September 1, 2026

Batteries Plus, a battery and power solution retail service center, has debuted an AI platform featuring tools to boost the franchise development pipeline and…

Agentic AI, frontier firms and the retail race to relevance

AI visibility will depend on what information exists across the internet, not just what exists on your own website. Brand reputation is becoming…

More than half of young consumers wary of AI

August 28, 2026

Young U.S. adults are increasingly wary of AI and more than half are more concerned than excited about the technology, an increase from 37% in 2021.

UK supermarket pauses facial recognition system after customer wrongly accused

August 26, 2026

British supermarket chain Sainsbury's has temporarily suspended facial recognition technology at its East Dulwich store in London after employees wrongly…

What's Next for Grocery: Kroger and Toshiba Talk AI, Computer Vision, & Smarter In-Store Experience

AI and computer vision are creating new opportunities to transform grocery operations and customer experiences. This video explores how Kroger and Toshiba…

Social media influencing back-to-school shopping

August 20, 2026

Over half of U.S. parents, 58%, shopping for back-to-school needs report that social media and online trends are influencing child requests.

Albertsons expands AI-powered grocery

August 19, 2026

Albertsons Companies is expanding AI-powered grocery shopping with a plugin that lets shoppers discover new products, reorder weekly lists and build carts from…

AI will power holiday shopping

August 19, 2026

Artificial intelligence discovery will play a meaningful role in this year's retail holiday season, with 72% of U.S. consumers regularly or at least…

Morrisons deploying Everseen AI in 200 UK stores

August 17, 2026

Major U.K. supermarket chain Morrisons has entered a long-term partnership with Cork, Ireland-based Everseen to introduce computer-vision technology at its…

Older consumers most loyal to AI customer service

August 13, 2026

The older consumer population, those 60 years or older and not typically viewed as digital natives, are the most loyal demographic when it comes to AI-powered…