More consumers tapping AI when looking for a deal

April 10, 2026

A hefty number of consumers, nearly 70%, are using AI to find deals and retailer discounts.

AI use as shopping tool gains traction

April 7, 2026

Artificial intelligence tools are being used for shopping, especially among the Gen Z consumer as consumers are seeing value in AI's ability find deals, do…

Retail’s new power broker: AI and the rise of intelligent supply chain execution

by Eugene Amigud — Chief Innovation Officer, Infios

AI has become the new retail gatekeeper. And it favors brands that execute intelligently, consistently and at speed.

How to protect razor-thin retail margins with AI

by Leigh Helsel — Partner, Retail Lead, Centric Consulting

Retail margins are on the verge of a complete meltdown. Yet, retailers using AI are seeing the opposite trend. Knowing how and where to invest in AI is…

Friar Tux AI try-on tool offers virtual formalwear shopping experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Friar Tux's AI try-on tool allows customers to view a personalized visualization of selected suits and tuxedos, enabling comparison of different styles and…

Selectable, not just seen: Why brand visibility isn’t enough in AI commerce

by Chris Bartosik — Sr. Director of Healthcare, Retail, and E-Commerce, Concentrix

Brands that rely on traditional tactics like sharp design, broad advertising and prime placement, find themselves competing in a game where the referee is an…

Customers reject AI slop: Don’t let automated ads ruin your retail marketing strategy

by Mike Schrobo — CEO and Founder, Fraud Blocker

Automation will mature and case studies will improve but, until that point, we must ensure advertising is for humans by humans.

Costco CEO, CFO talk AI-powered online sales jump, tariff strategy

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Costco is reaping e-commerce sales rewards from AI technology and piloting automated pay stations that let members pay for pre-scanned orders with an average…

More consumers using AI tools but still lots of mistrust

March 12, 2026

A hefty number of U.S. consumers, 71%, are using AI tools, with 37% using them daily or several times a week and 41% would use it more frequently for shopping…

The hidden risks behind retail's AI shopping boom

by Dean Hickman-Smith — Chief Revenue Officer, Testlio

In an era where AI influences $67 billion in sales, the retailers who win will be the ones whose AI earns trust, repeat purchases, and long-term loyalty.

PAR Technology launches Retail Drive AI

March 9, 2026

PAR Technology Corp., a foodservice technology provider, has launched PAR Retail Drive AI, an AI-powered product suite designed to equip convenience and fuel…

AI Is redefining the retail experience, but who owns the relationship?

by Adam Brotman — Co-Founder and Co-CEO, Forum3

As AI-powered assistants increasingly guide shoppers from discovery to purchase, the experience itself is being reshaped. It’s faster, more conversational, and…

National Retail Solutions wins 2 2026 CVAI Awards for AI, business transformation

March 9, 2026

National Retail Solutions has been named a dual winner in the inaugural 2026 CVAI Awards, presented by ChannelVision and Beka Business Media.

True Beauty Lashes taps Perfect Corp. for personalized lash recommendation

March 4, 2026

True Beauty Lashes has partnered with Perfect Corp., an AI and augmented reality beauty and fashion technology, to power LashLovr, a personalized lash matching…

Consumers spending more time to find best price

March 4, 2026

Well over half of U.S. consumers are taking more time to find the best price and AI may be playing a bigger role when it comes to shopping, payments, loyalty…

What 2025 really taught us about AI, CX and what 2026 holds for the future

by Mike Gadsby — Chief Innovation Officer, O3 World

In 2025, AI's biggest hurdle wasn't technological, it was organizational capacity and readiness.

SandStar debuts VRK AI vending kiosk

March 3, 2026

SandStar has debuted the SandStar VRK, an vending kiosk featuring AI computer vision.

National Retail Solutions Wins Two Inaugural 2026 CVAI Awards for AI Innovation and Business Transformation

National Retail Solutions (NRS) has been named a dual winner in the inaugural 2026 CVAI Awards, presented by ChannelVision and Beka Business Media. Recognized…

Gen AI reshaping shopping behavior

February 20, 2026

Gen AI has moved from experimentation to habit formation when it comes to consumer shopping behavior.

AI assistant use doubles as more shoppers tap AI to handle buying process

February 13, 2026

The use of AI assistants among U.S. shoppers has more than doubled year-over-year, increasing to 35% from 12% in 2024 and over half of shoppers are open to AI…