Chicago man sues Home Depot over facial recognition at self-checkout

September 16, 2025

A Chicago man has filed a class-action lawsuit against Home Depot, alleging the company is illegally using facial recognition technology at its self-checkout…

Human touch remains supreme with consumers needing help

September 12, 2025

A hefty majority, 88%, of consumers are satisfied with interactions handled by human customer service agent compared to 60% who feel the same about AI-driven…

Hello Sugar taps PolyAI to automate customer experience

September 11, 2025

Hello Sugar, a beauty franchise, is partnering with PolyAI, which provides enterprise conversational AI, to automate all front end service calls.

Let's Talk Retail Episode 2: How Retailers Can Thrive in the Evolving Buyer Landscape

Retailers must adapt to shifting buyer behavior as shoppers discover and engage with brands in new ways. This video highlights changing consumer research…

Let's Talk Retail Episode 3: Innovating With Confidence

Discover how embracing adaptive technology, strategic partnerships, and microservices can empower retailers to test, scale, and succeed in today’s retail…

How AI can help in operational efficiency, labor productivity, productized compliance

August 28, 2025

In a recent webinar "Labor Forecasting 2.0: Predicting Future Demand and Staffing for Efficient Growth with AI," presented by Deputy and hosted by Networld…

The next generation of AI-dominant retailers are being decided today

by adam landis — head of growth, branch

AI is not a distant abstraction; it's reshaping consumer experiences today. From personalized product recommendations to a holistic channel experience, the…

Akool debuts holographic avatar displays for AI engagement

August 21, 2025

Akool has launched a Holographic Avatar, an immersive AI solution that projects interactive digital humans into physical spaces using purpose-built holographic…

How AI turning labor from cost center into growth driver for multi-location businesses

August 15, 2025

AI is transforming how multi-location businesses — restaurants, retailers, hotels, etc.— manage their most significant controllable cost: labor. Instead of…

AI gaining ground in customer communication strategies

August 13, 2025

Most, 97%, of retailers will be using AI when it comes to customer communications this year.

Mall of America deploys AI-powered video analytics

August 11, 2025

Mall of America has deployed AI-powered analytics to boost parking intelligence at the tourist destination.

Scroll, Grab, and Go: The Future of Digitally Led Convenience

Discover how digital-first strategies are transforming convenience into a smarter, more seamless experience that fits effortlessly into customers’ daily lives.

Create Your Tomorrow: Crafting Unique Shopping Experiences for the Modern Consumer

Discover how retailers can redefine the shopping journey with personalized, tech-enabled experiences. This eBook explores strategies to meet modern consumer…

Presented by Toshiba Global Commerce Solutions, Inc.

How Verizon is tapping AI to drive customer experience innovation

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Verizon has unveiled its most significant customer experience transformation involving every customer channel – from retail stores to its app to its online…

How Gen AI is shaping the way CPG, retailers operate

by Naveen Saini — VP, Head of Industry, Consumer Products, Retail, Services and Public Sector, Capgemini Engineering, Capgemini

The integration of Gen AI in the CPG and retail sector is driving efficiency, enhancing customer satisfaction and fostering innovation, making it a crucial…

Labor Forecasting 2.0: Predicting Future Demand and Staffing for Efficient Growth with AI

Labor is your most significant controllable cost—but leveraging labor as a growth driver is more complex than ever. Enter labor forecasting 2.0: an AI-driven…

More than half of consumers trust AI

July 31, 2025

Over half, 62%, of consumers trust AI to guide brand decisions yet 57% still prefer traditional search engines when researching personal, medical or financial…

New Generation debuts AI-native storefront platform

July 23, 2025

New Generation, which provides infrastructure for the AI internet, has announced its AI-native storefront platform now enables agentic commerce, providing…

Embracing Modularity in POS Tech: Innovate with Confidence

Create your tomorrow with innovative, flexible, and tailored solutions that meet your needs while skipping those that don’t.

Presented by Toshiba Global Commerce Solutions, Inc.

New Look deploys Amperity platform to boost customer experience

July 17, 2025

New Look, a U.K. fashion retailer, has deployed Amperity's AI-powered customer data cloud, integrated with the Databricks Data Intelligence Platform, to boost…