AI News & Media
Future of AI in retail: Aligning progress with public perception
by Lorraine Hamby — Head of Marketing, Everseen
AI is no longer an emerging technology in the retail sector — it’s a central part of the industry's transformation. While enthusiasm for its potential is high…
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Most consumers uncomfortable with AI tools
May 16, 2025
Just 18% of U.S. consumers are comfortable with certain AI-driven features and 71% are uncomfortable with AI tools.
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Data presenting AI challenge for retailers
May 8, 2025
Over half, 61%, of companies feel overwhelmed by data while one in three retailers have not adopted AI.
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Consumers embracing Gen AI tools in lieu of typical search engines
April 28, 2025
Over half, 58%, of consumers have replaced traditional search engines with Gen AI tools when it comes to searching product and service recommendations. The…
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Retailers and consumers are out of sync. Why? In a word, it’s words
by Purva Gupta — Co-Founder & CEO, Lily AI
Retailers and brands that embrace AI can significantly impact performance across ads, search results, and customer experiences, making online shopping the…
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Mattress Firm teams with invent.ai to boost supply chain efficiency
April 25, 2025
Mattress Firm is teaming up with invent.ai, a provider of retail inventory optimization solutions, to develop AI-driven inventory solutions for demand…
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Revolutionizing retail: How Gen AI elevates the shopper experience
by Melanie Nuce-Hilton — Senior Vice President of Customer Success, GS1 US
For retailers ready to embrace this innovation, the rewards are immense: deeper customer loyalty, increased sales, and a significant competitive edge. As…
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Sam’s Club growth strategy features scan and go tech, personalized AI advertising
April 22, 2025
Sam's Club has an ambitious growth strategy plan that includes doubling membership and sales over the next eight to 10 years as well as greater deployment of…
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Consumers want real human support and they want it fast
April 21, 2025
When it comes to interacting with a contact support center consumers still want real human support and they want it fast, accurate and on their terms.
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How AI drives engagement, loyalty, sales
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
In this free webinar, sponsored by NICE, retailers can learn how small strategic interventions at key moments in the customer journey can have a significant…
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The AI Advantage in Retail: Driving Engagement, Loyalty, and Sales
Retailers face mounting challenges as consumer expectations rise. But there’s good news. Small, strategic interventions at key moments in the customer journey…
Presented by NICE
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Consumers embracing AI search, engaging with AI prompts
April 14, 2025
Nearly half, 45%, of Americans are using AI-powered search and more than two-thirds, 69%, have interacted with AI-generated prompts and results when searching…
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Nearly all contact centers tapping AI
April 8, 2025
Nearly every contact center, 98%, is using AI and 61% are using it have more difficult conversations, according to a Calabrio Research report.
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How retailers can lead the AI-driven CX revolution
by Roman Ptakowski — Chief Commercial Officer – Customer Experience, Bridgenext
The power of AI lies in its ability to optimize CX, but technology alone isn't enough. Success depends on how retailers apply it — structuring data…
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Crisp acquires Shelf Engine to support retail forecasting, inventory management
April 7, 2025
Crisp, a provider of retail data solutions, has acquired Shelf Engine, an AI-powered in-demand forecasting and automated ordering technology.
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Virtual dressing room global market to hit $42M by 2030
April 7, 2025
The global market for virtual dressing room for e-commerce is projected to hit $4.165 million by 2030 with an annual growth rate of 14.2% in the next five…
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Embracing the future: Why retailers and employees are warming to AI
by Tal Barmeir — Co-Founder and CEO, BlinqIO
AI has transformed from a promising frontier technology into an indispensable tool across various industries, particularly retail. Although we are seeing a…
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UltronAI founder on how AI, computer vision enhance retail checkout, reduce shrink, optimize operations
In this episode of the CX Innovators podcast, Marios Savvides, founder, chairman and CTO at UltronAI, shares insight with RetailCustomerExperience.com editor…
Presented by UltronAI
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AI advantages in retail: Engagement, loyalty and sales
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
A free webinar taking place April 16, sponsored by NICE, will examine how how AI is transforming retail experiences in practical, measurable ways.
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AI grabbing more love from consumers, retailers
March 25, 2025
Seven in 10 consumers are familiar with the use of AI at retailers they shop and more than half have a positive impression of the technology. Retailers are…
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