The end of “Spring Splurges”: Why AI is driving more intentional retail behavior

by Piyush Patel — Chief Ecosystem Officer, Algolia

Seasonal retail moments like spring refreshes aren’t going away, but they are evolving. What was once a cycle of impulse buying is becoming a cycle of…

AI fatigue in retail Is a chatbot problem, not an AI problem

by Alessio Bonfietti — Chief Science Officer, Data, AI and Analytics, XTEL

What's often labeled as "AI fatigue" is actually something more specific — interface exhaustion. The issue isn't AI itself, but how it's been deployed.

Martha Stewart prepping AI-powered home management site

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The startup, due to launch the Hint site, has $10 million in seed funding from Slow Ventures, a venture capital fund.

The missing link in retail AI ROI: Connected process chains

by Dietmar Guhe — Vice President Research and Innovation, Arvato

Without embedding AI across process chains, retailers risk missing AI's full return on investment potential.

Gas fueling Costco growth, customer loyalty

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Consumers wanting cheap gas are hitting Costco pumps and driving customer loyalty for the wholesaler.

Amazon Web Services debuts AI retail solution built on Alexa for Shopping

June 8, 2026

Amazon Web Services has launched an AI-powered solution to help retailers build AI-powered shopping experience.

Amazon melds Rufus, Alexa+ for ‘Alexa for Shopping’ feature

June 3, 2026

Amazon has combined its Rufus online site assistant and its Alexa+ service to create "Alexa for Shopping," for its app and website.

Zoovu acquires Xgen AI to create single AI native engine

May 28, 2026

Zoovu has acquired Xgen AI to create one AI-native engine for e-commerce product discovery.

The Future of Grocery: How AI and Computer Vision Are Transforming Retail

Step into the future of grocery, where AI and computer vision are reshaping how stores operate and how customers shop. This blog explores how intelligent…

Let's Talk Retail Episode 7: Part 2: How a Mobile First Strategy Enhances the Retail Journey

Take a closer look at how a mobile-first strategy is reshaping the retail experience. This video explores how connected technologies, flexible service models…

Invent.ai taps Joe Groves as global chief revenue officer

May 6, 2026

Invent.ai, an AI-native retail planning and inventory decisioning platform, has appointed Joe Groves as its new global chief revenue officer.

Gap taps Google Gemini as a shopping channel

April 29, 2026

Gap is planning to offer its product within Google's Gemini, which makes it the first top fashion retailer to offer instant checkout within the AI platform.

Toshiba taps Kerstin Woods as chief solutions, marketing executive

April 27, 2026

Toshiba America Business Solutions has promoted Kerstin Woods to chief solutions and marketing executive, a new role that underscores the company's continued…

Let's Talk Retail Episode 7: How a Mobile First Strategy Enhances the Retail Journey

In this exciting episode of Let's Talk Retail, Executive Account Manager Eric Williams is joined by Mohan Itwaru Senior Director of Direct to Consumer…

Gen AI penetrates over half of US internet households

April 23, 2026

Generative AI has reached more than half of U.S. internet households, 58%, but there's still a lag when it comes to monetization and trust.

As retailers automate CX trust deficit grows

April 21, 2026

The trust crisis between the consumer and retailer is deepening as retailers struggle to balance AI automation with human connection as 47% of consumers will…

Andon launches AI-run store in San Francisco

April 21, 2026

Technology firm Andon Labs has launched Andon Market, an experimental retail store in San Francisco designed to test how artificial intelligence can operate a…

AI is accelerating commerce, but service-led AI is where brands win

by Matt Price — CEO, Crescendo

If agentic commerce scales into a trillion-dollar opportunity, success will hinge on infrastructure.

Retail AI Council debuts AI assistant

April 16, 2026

The Retail AI Council has debuted an AI assistant providing actionable guidance for retailers based in practitioner knowledge and not vendor marketing.

How agentic ecosystems are redefining the consumer experience

by Meriel Neighbour — Chair of Ambassadors at MACH Alliance; Director of Technology Delivery and Transformation at River Island, MACH Alliance

While there's more hype and excitement around customer-facing AI chatbots or flashy generative AI tools, consumer loyalty comes from providing a consistent…