The hidden risks behind retail's AI shopping boom

by Dean Hickman-Smith — Chief Revenue Officer, Testlio

In an era where AI influences $67 billion in sales, the retailers who win will be the ones whose AI earns trust, repeat purchases, and long-term loyalty.

PAR Technology launches Retail Drive AI

March 9, 2026

PAR Technology Corp., a foodservice technology provider, has launched PAR Retail Drive AI, an AI-powered product suite designed to equip convenience and fuel…

AI Is redefining the retail experience, but who owns the relationship?

by Adam Brotman — Co-Founder and Co-CEO, Forum3

As AI-powered assistants increasingly guide shoppers from discovery to purchase, the experience itself is being reshaped. It’s faster, more conversational, and…

National Retail Solutions wins 2 2026 CVAI Awards for AI, business transformation

March 9, 2026

National Retail Solutions has been named a dual winner in the inaugural 2026 CVAI Awards, presented by ChannelVision and Beka Business Media.

True Beauty Lashes taps Perfect Corp. for personalized lash recommendation

March 4, 2026

True Beauty Lashes has partnered with Perfect Corp., an AI and augmented reality beauty and fashion technology, to power LashLovr, a personalized lash matching…

Consumers spending more time to find best price

March 4, 2026

Well over half of U.S. consumers are taking more time to find the best price and AI may be playing a bigger role when it comes to shopping, payments, loyalty…

What 2025 really taught us about AI, CX and what 2026 holds for the future

by Mike Gadsby — Chief Innovation Officer, O3 World

In 2025, AI's biggest hurdle wasn't technological, it was organizational capacity and readiness.

SandStar debuts VRK AI vending kiosk

March 3, 2026

SandStar has debuted the SandStar VRK, an vending kiosk featuring AI computer vision.

National Retail Solutions Wins Two Inaugural 2026 CVAI Awards for AI Innovation and Business Transformation

National Retail Solutions (NRS) has been named a dual winner in the inaugural 2026 CVAI Awards, presented by ChannelVision and Beka Business Media. Recognized…

Gen AI reshaping shopping behavior

February 20, 2026

Gen AI has moved from experimentation to habit formation when it comes to consumer shopping behavior.

AI assistant use doubles as more shoppers tap AI to handle buying process

February 13, 2026

The use of AI assistants among U.S. shoppers has more than doubled year-over-year, increasing to 35% from 12% in 2024 and over half of shoppers are open to AI…

Balea, Zebra launch Cosmic Machine Vision

February 10, 2026

Balea and Zebra have launched an intelligent vision solution called the Cosmic Machine Vision.

Korbyt unveiling enhancements to AI agent suite

February 5, 2026

Korbyt is unveiling additions to its 5C Agent Suite at this week's ISE 2026 event.

The potential impact of Walmart's ChatGPT shopping strategy

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The world's largest retailer is expanding its AI use via ChatGPT. But there are questions on how the shopping channel will be received by consumers.

The Vitamin Shoppe debuts innovation store in New York City

February 3, 2026

The Vitamin Shoppe has launched an 'Innovation Store" at 157 East 86th street in the Upper East Side of New York City.

URway Holdings details AI Connect Bar capabilities

AI Connect Bar is a unified communications product intentionally designed to leverage the full power of conversational (voice) AI.

Presented by URway Holdings

NICE strategy leader talks agentic AI, retail industry trends

NICE’s purpose-built AI-powered platforms automate engagements into proactive, safe and intelligent actions, empowering individuals and organizations to…

Presented by NICE

Most consumers can identify AI videos

January 29, 2026

A hefty number of consumers, 83%, said they can spot an AI-generated video and that such videos lower brand trust.

Walmart Connect Mexico taps Advertima for in-store retail media strategy

January 27, 2026

Walmart Connect Mexico is partnering with Advertima for a large in-store audience intelligence rollout for in-store retail media.

Gap growing between retail AI, consumer trust

January 27, 2026

While AI is reshaping the in-store experience there is a increasing gap between retailers' and consumers' experiences.