The core behaviors of any business have a lot to do with their fundamental beliefs around generosity. For some, generosity is a core value. For others, it's a suckers game. And for consumers, the difference between the two experiences is obvious.
Giving thought to what employees should say as customers leave is something most of us never consider when trying to build sales. I'm reminded of my first sales training in footwear when I was in college. After you were all...
How retailers are mixing packaging with interactive technology to connect with consumers.
The electronics retail brand has been revived online by Systemax — so what is it like for customers?
Web retailers that offer live text-chat assistance can increase conversion and generate word-of-mouth, but poor or dishonest execution can spell disaster.
The Redmond giant's retail test lab focuses on connecting all the moving parts of a retail enterprise, right down to the customer level.
Despite the economic chill in the air, attendees and exhibitors made last week's tradeshow a success in the eyes of its organizers.
Wireless service provider's new flagship store is an interactive retail experience.
Electronics retailer attempts to replicate online shopping in-store with 'Retail 2.0' strategy.
At retail Big Show, the president of the Digital Signage Association delivered 11 reasons to deploy in-store media.
The high-concept concept store gave attendees a taste of retail's future — one that is available today.
The fully functional store environment will serve as an incubator for customer experience ideas and technologies.
Fresh ideas from the In-Store Marketing Expo in Las Vegas.
Attendance at KioskCom, The Digital Signage Show up from fall.
The company pulls the sheet off its new point-of-decision kiosk.
Integrated touchscreens, networked signage hint at convergence.
Protecting crucial aspects of an in-store experience against imitators.
Do shoppers want high-tech dressing rooms?
Web 2.0 connectivity changes the game for online retail.
Many e-commerce sites aren't taking full advantage of site search.