Generosity

Generosity

The core behaviors of any business have a lot to do with their fundamental beliefs around generosity.  For some, generosity is a core value.  For others, it's a suckers game.  And for consumers, the difference between the two experiences is obvious.

Making Retail Work: What To Say Before They Go Out The Door

Making Retail Work: What To Say Before They Go Out The Door

Giving thought to what employees should say as customers leave is something most of us never consider when trying to build sales. I'm reminded of my first sales training in footwear when I was in college. After you were all...

Thinking beyond traditional retail packaging

Thinking beyond traditional retail packaging

How retailers are mixing packaging with interactive technology to connect with consumers.

E-tail clinic: The new CircuitCity.com

E-tail clinic: The new CircuitCity.com

The electronics retail brand has been revived online by Systemax — so what is it like for customers?

Live chat drives sales, satisfaction — but only when executed honestly

Live chat drives sales, satisfaction — but only when executed honestly

Web retailers that offer live text-chat assistance can increase conversion and generate word-of-mouth, but poor or dishonest execution can spell disaster.

Microsoft's Retail Experience Center: It's all about connectedness

Microsoft's Retail Experience Center: It's all about connectedness

The Redmond giant's retail test lab focuses on connecting all the moving parts of a retail enterprise, right down to the customer level.

GlobalShop 2009: Optimism and strength

GlobalShop 2009: Optimism and strength

Despite the economic chill in the air, attendees and exhibitors made last week's tradeshow a success in the eyes of its organizers.

Zain launches 'store of the future' in Bahrain

Zain launches 'store of the future' in Bahrain

Wireless service provider's new flagship store is an interactive retail experience.

CompUSA reinvents itself with a Web-driven store experience

CompUSA reinvents itself with a Web-driven store experience

Electronics retailer attempts to replicate online shopping in-store with 'Retail 2.0' strategy.

NRF: Stu Armstrong on in-store digital media

NRF: Stu Armstrong on in-store digital media

At retail Big Show, the president of the Digital Signage Association delivered 11 reasons to deploy in-store media.

NRF's Sonic Bar highlights retailing innovations

NRF's Sonic Bar highlights retailing innovations

The high-concept concept store gave attendees a taste of retail's future — one that is available today.

Microsoft opens new Retail Experience Center

Microsoft opens new Retail Experience Center

The fully functional store environment will serve as an incubator for customer experience ideas and technologies.

Marketing show heavy on innovation

Marketing show heavy on innovation

Fresh ideas from the In-Store Marketing Expo in Las Vegas.

Retailers get hands-on with new tech

Retailers get hands-on with new tech

Attendance at KioskCom, The Digital Signage Show up from fall.

NCR unveils SelfServ 60 line

NCR unveils SelfServ 60 line

The company pulls the sheet off its new point-of-decision kiosk.

KioskCom Europe: Lines blur between digital signs, kiosks

KioskCom Europe: Lines blur between digital signs, kiosks

Integrated touchscreens, networked signage hint at convergence.

Customer experience and IP

Customer experience and IP

Protecting crucial aspects of an in-store experience against imitators.

Trying on Clothes, 2.0

Trying on Clothes, 2.0

Do shoppers want high-tech dressing rooms?

Social e-commerce taps voice of shopper

Social e-commerce taps voice of shopper

Web 2.0 connectivity changes the game for online retail.

Search essential to online retail

Search essential to online retail

Many e-commerce sites aren't taking full advantage of site search.

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Why Levi's isn't acting its age when it comes to retail customer experience