The future of customer service is now

The future of customer service is now

The 'customer service experience' encompasses every interaction, or touchpoint, that a customer has with your company; deliver value, and the customers will embrace your new technology and better customer service experience.

The ultimate retail disruptors: Shoppers are the new POS

The ultimate retail disruptors: Shoppers are the new POS

Why do retail stores still have "cash registers"?

Learn why 'Fitting Rooms Matter'

Learn why 'Fitting Rooms Matter'

'No buying decision is final until the try-on is complete!' says fitting room expert and Alert Tech CEO Marge Laney, who's on a one-woman mission to improve fitting rooms in retail apparel stores, in this excerpt from her new book, 'Fit Happens: Analog Buying in a Digital World.'

Paul Price to keynote Interactive Customer Experience Summit

Paul Price to keynote Interactive Customer Experience Summit

Paul Price, CEO of marketing technology company Creative Realities, will offer ICX Summit attendees his expert insights and real-world examples for putting the 'wow factor' into the customer experience.

UGG brings interactive signage to new concept store

UGG brings interactive signage to new concept store

The first-ever UGG Australia technology-driven concept store opened last month in the Washington, D.C., metropolitan area, featuring interactive digital signage touchscreens and giving shoppers the ability to customize their favorite styles.

Rebecca Minkoff debuts first interactive store

Rebecca Minkoff debuts first interactive store

The luxury brand is debuting its new store, featuring "connected walls" and high-tech dressing rooms.

Kohl's interactive experience at NRF 2014

Kohl's interactive experience at NRF 2014

Chad Brown with Xomni demonstrates his company's interactive assisted selling solution for Kohl's, at this year's NRF show.

Time Warner Cable debuts new Flagship Experience Store

Time Warner Cable debuts new Flagship Experience Store

Interactive digital signage creates a completely new atmosphere for buying cable services at NYC flagship store.

Infusion Retail Experience Lounge, New York

Infusion Retail Experience Lounge, New York

This year at NRF, Inclusion brought some highlights from its New York Experience Lounge. Although the "Big Show" has come and gone, the Lounge itself is still open for visits for a limited time, at the company's headquarters at Broadway and Houston.

What the future holds for retail iPad apps

What the future holds for retail iPad apps

From low-bandwidth video to eco-friendly communication, the tablet will transform retail even more than it already has.

OnCue Technologies demonstrates interactive POS system

OnCue Technologies demonstrates interactive POS system

At this year's Customer Engagement Technology World, OnCue Technologies brought a demo unit of an interactive POS system for retail which features audio and video response. Sy Walker, OnCue's VP of product development, walks us through the features of the machine in this video.

Five steps toward developing 'programmable retail'

Five steps toward developing 'programmable retail'

Retail strategist discusses how to bring certain characteristics of the e-commerce world to the brick-and-mortar store.

Technology meets beauty in a New York subway station

Technology meets beauty in a New York subway station

A L'Oreal retail kiosk in the Bryant Park subway station gives New Yorkers a high-tech beauty consultation.

Can you afford to ignore cash in your kiosks?

Can you afford to ignore cash in your kiosks?

Although payment options abound, cash should remain part of your business operation.

For retail, 'Big Data' means big benefits

For retail, 'Big Data' means big benefits

The benefits of predictive analytics in retail could outweigh the potential for consumer concern.

NRF: Mobile assisted selling from Zebra

NRF: Mobile assisted selling from Zebra

At this year's NRF show, Zebra Technologies demonstrated its new in-store technology that uses tablets for an assisted shopping and checkout experience.

Indoor mapping gives power to retailers

Indoor mapping gives power to retailers

In-store navigation systems appeal to retailers looking to gain shopper insight and boost customer engagement.

Best Buy invests 50,000 hours in employee training on Windows 8

Best Buy invests 50,000 hours in employee training on Windows 8

The radical new operating system is leading to the kind of products that people need to see and touch.

CETW12: Show must go on, despite snow, sleet, Sandy

CETW12: Show must go on, despite snow, sleet, Sandy

The show's Mobile Engagement Zone is bigger than ever despite the unpredictable weather.

CETW12: 5 Things to look for at CETW NYC

CETW12: 5 Things to look for at CETW NYC

CETW in New York City is set to open; here's what to look for this year.

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Why Levi's isn't acting its age when it comes to retail customer experience