The 'customer service experience' encompasses every interaction, or touchpoint, that a customer has with your company; deliver value, and the customers will embrace your new technology and better customer service experience.
Why do retail stores still have "cash registers"?
'No buying decision is final until the try-on is complete!' says fitting room expert and Alert Tech CEO Marge Laney, who's on a one-woman mission to improve fitting rooms in retail apparel stores, in this excerpt from her new book, 'Fit Happens: Analog Buying in a Digital World.'
Paul Price, CEO of marketing technology company Creative Realities, will offer ICX Summit attendees his expert insights and real-world examples for putting the 'wow factor' into the customer experience.
The first-ever UGG Australia technology-driven concept store opened last month in the Washington, D.C., metropolitan area, featuring interactive digital signage touchscreens and giving shoppers the ability to customize their favorite styles.
The luxury brand is debuting its new store, featuring "connected walls" and high-tech dressing rooms.
Chad Brown with Xomni demonstrates his company's interactive assisted selling solution for Kohl's, at this year's NRF show.
Interactive digital signage creates a completely new atmosphere for buying cable services at NYC flagship store.
This year at NRF, Inclusion brought some highlights from its New York Experience Lounge. Although the "Big Show" has come and gone, the Lounge itself is still open for visits for a limited time, at the company's headquarters at Broadway and Houston.
From low-bandwidth video to eco-friendly communication, the tablet will transform retail even more than it already has.
At this year's Customer Engagement Technology World, OnCue Technologies brought a demo unit of an interactive POS system for retail which features audio and video response. Sy Walker, OnCue's VP of product development, walks us through the features of the machine in this video.
Retail strategist discusses how to bring certain characteristics of the e-commerce world to the brick-and-mortar store.
A L'Oreal retail kiosk in the Bryant Park subway station gives New Yorkers a high-tech beauty consultation.
Although payment options abound, cash should remain part of your business operation.
The benefits of predictive analytics in retail could outweigh the potential for consumer concern.
At this year's NRF show, Zebra Technologies demonstrated its new in-store technology that uses tablets for an assisted shopping and checkout experience.
In-store navigation systems appeal to retailers looking to gain shopper insight and boost customer engagement.
The radical new operating system is leading to the kind of products that people need to see and touch.
The show's Mobile Engagement Zone is bigger than ever despite the unpredictable weather.
CETW in New York City is set to open; here's what to look for this year.