American consumer: The DMV is a better experience than an online robot

July 17, 2019

One in every four U.S. millennials would rather spend three hours at the  department of motor vehicle than deal with a robotic automated response agent…

Trends in brand marketing: Insights from SXSW 2019

Sonya Klinger, marketing manager at IDL, shares insight about trends and technology highlighted at this year's SXSW event.

Shopping centers quietly test facial recognition technology

July 16, 2019

Some U.S. shopping centers are using facial recognition technology that detects customers' facial features and their paths of travel, along with AI to mine…

H&M, Klarna team up on elevating the customer experience

July 9, 2019

Retailer H&M and payments player, Klarna, are partnering to expand the friction-less checkout experience across all channels while also elevating the…

Paris fashion retailer taps Aptos to optimize global planning

July 5, 2019

Luxury retailer Zadig & Voltaire, a Paris fashion house, is deploying Aptos Technology's Planning solution to manage buying sessions, as well as allocation…

Best Buy now Apple expert, repair partner

June 26, 2019

Best Buy stores nationwide are now offering Apple authorized services via the Best Buy Geek Squad.

For high-velocity retail business, mind the data gap

Jason English, principal analyst and CMO, Intellyx, maps out why overcoming retail data gaps in real time, at cloud scale, will become critical to business…

Walmart pilots fast lane check-out system

June 19, 2019

Walmart is reportedly piloting a fast lane check-out strategy at a Canadian store.

Walmart's Jetblack catching attention of affluent

June 18, 2019

Walmart's Jetblack personal shopping offering, launched last year in New York, is grabbing so much love from consumers, there's a waiting list.

Amazon sued over voice tech recording feature

June 14, 2019

Two class action lawsuits have been filed against Amazon regarding its Alexa voice technology, alleging the device is recording and storing children’s voices…

Aramark installs AI powered self-checkout kiosks at Major League Baseball stadiums

June 13, 2019

Aramark, the nationwide refreshment and food services provider, has installed artificial intelligence powered self-service checkout kiosks at all of its Major…

Amazon launches another Go store in New York

June 11, 2019

Amazon opened the doors to its second Amazon Go store in New York this morning at 6 a.m., and the store marks the omnichannel retailer's thirteenth Go store in…

Amazon closing down US restaurant food delivery service

June 11, 2019

Omnichannel retailer Amazon plans to close its 4-year-old Amazon Restaurants delivery service by the end of June.

Farmstead deploys predictive machine learning tech to bolster customer service

June 6, 2019

Online grocer Farmstead is leveraging predictive machine-learning models in a quest to help shoppers find new and old favorites and for faster grocery list…

Walmart debuts Intelligent Retail Lab within Long Island store

June 6, 2019

Walmart Inc. has launched an Intelligent Retail Lab inside a Neighborhood Market store on Long Island, New York to test innovative store technology.

Fashion retailer boosts store operations, customer satisfaction with Oracle technology

May 30, 2019

Kamal Osman Jamjoon Group LLC, a fashion retailer with more than 700 stores, now has a more unified view of operational data, improved store operations and is…

Take your marketing automation further with AI

John Oechsle, president and CEO of Swiftpage, offers insight on why AI-based technologies are critical for retailers today as it's playing an increasingly…

Top 3 reasons to attend the ICX Summit

by Bradley Cooper — Editor, Connect Media

Keeping up with constant changes in technology can be a major challenge, especially when many solutions also carry a high price tag. The upcoming ICX Summit…

H&M talks customer engagement and digital signage

by Bradley Cooper — Editor, Connect Media

Digital signage isn't just for pushing sales, it's also useful for crafting better customer engagement. By doing this, retailers can improve sales and create…

Alipay sees surge of retailer adoption as government backs cashless

May 14, 2019

Alipay, the world’s most widely used mobile wallet with about a billion users, said its expansion into the Japanese market has seen a six-fold surge in retail…