Cloud helping boost customer satisfaction, claims contact center study

October 11, 2019

Companies using a cloud-based contact center technology are achieving a 18% higher level of customer satisfaction compared to businesses using on-premise…

Kendra Scott taps Oracle Retail to improve inventory management, customer experience

October 4, 2019

Jewelry designer Kendra Scott, which operates 100 stores with over 2,000 employees, is using Oracle Retail technology to better manage inventory, enhance the…

BJ's updates mobile app to enhance shopping experience

October 2, 2019

BJ's Wholesale club has redesigned its app to boost the shopping experience via new features, improved usability as well as a gamification aspect.

McKinsey & Company debuts retail store at Mall of America

October 2, 2019

McKinsey & Company now boasts its own physical store location, at the Mall of America in Minnesota, that provides retailers an opportunity to test…

Amazon mulls selling cashierless technology to other retailers

October 1, 2019

Amazon is speaking to people about bringing its Amazon Go cashierless technology to other retailers such as airport shops and movie theaters, according to a…

How AI translations are breaking down language barriers, opening up e-commerce

Fang Cheng, CEO and co-founder of Linc Global, explains how AI helps merchants deepen relationships with customers by translating their wants and needs.

How To: Choosing the right AR, VR, 3D for retail

Ben Houston, CTO of ThreeKit, provides an overview of how each technology can be applied to an e-commerce site to offer the biggest impact for retailers.

Personalization a key retail focus, reveals study

September 27, 2019

Retailers are doubling down on personalization within e-commerce when it comes to the customer experience as nearly all retail leaders view it as a must for…

The opportunity of visual search in retailing

Spencer Izard, research and advisory lead at Leading Edge Forum, maps out five aspects retailers need to embrace when it comes to adopting visual search.

Fishing tools manufacturer taps Frank Mayer and Associates for in-store display

September 24, 2019

Bubba, which makes fishing tools, fillet knives and fishing lifestyle gear, tapped Frank Mayer and Associates, Inc., for an in-store display showcasing the…

Why a hybrid cloud Is the answer for retailers

Chelsea Navo, director of presales solution architecture, Vanguard Team at DataStax, outlines five key benefits a hybrid cloud provides for e-commerce…

PDI 2019 C-Store Shopper Report: 3 ways to turn shoppers into loyal customers

Cederick Johnson, director of industry marketing and communications at PDI Software, shares insights from PDI's report and how winning the battle for customer…

Consumers still leery when it comes to social media site shopping

September 19, 2019

While consumers are increasingly using social media sites when it comes to shopping, a hefty majority (90%) are concerned about security when it comes to…

Why retail marketers must get CX right the first time and how open source plays a key role

Lynne Capozzi, CMO at Acquia, maps out why retailers need is a platform that allows them to integrate elements in a modular way, to scale their digital…

Walgreens offers 3% cash back on Apple Card with Apple Pay deals

September 16, 2019

Apple is partnering with Walgreens to allow customers to earn 3% daily cash when they use the Apple Card with Apple Pay on eligible purchases, including…

Jockey debuts Long Island pop-up experience

September 13, 2019

Jockey International Inc. is running its first pop-up retail store on Long Island, New York.

A deep dive into the click and collect concept

Lauren Leach, director of Conway MacKenzie’s real estate industry vertical, offers a comprehensive look at today's 'click and collect' retail strategy.

Target rolling out Target Circle loyalty program nationwide next month

September 10, 2019

Target Corp. will launch the Target Circle rewards program nationwide on Oct. 6, offering customers personalized shopping deals and perks. 

Woman stole $100 from Walmart self-checkout kiosk, say police

September 9, 2019

Police in Romeoville, Illinois are asking for the public's help in identifying a woman they believe stole $100 in cash from a Walmart self-checkout kiosk on…

ING teams with Aifi, Dutch grocer on cashierless concept store

September 9, 2019

Grocery store chain Albert Heijn has teamed with ING Group, the Amsterdam-based banking company and California-based startup Aifi, to test a new cashierless…