Simon Property Group pilots online shopping platform

April 23, 2019

Simon Property Group is piloting Shop Premium Outlets, an online shopping destination, in an effort to drive traffic to its outlet stores.

Michigan grocer boosts customer satisfaction, revenue with Toshiba self-checkout system

April 19, 2019

Value Center, a Michigan grocer, is enhancing the customer experience as well as boosting revenues following the deployment of Toshiba Global Commerce…

5 ways to personalize physical customer interactions

Chad Wagner, CEO of Peachtree Packaging, writes that the more advanced personalization becomes in the digital world, the more brand managers will be driven to…

Neiman Marcus connects stylists, customers via Instagram

April 10, 2019

Neiman Marcus is tapping Salesfloor's SocialShop feature that allows sales associates to share Instagram posts with customers, and then lets customers purchase…

Are social networks primed to be the next omnichannel frontier? Yes, no, maybe

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The advent of social networks as e-commerce channels presents challenges for brands and retailers and yes, even for Amazon.

Animal Supply launches fulfillment, delivery for independent pet retailers

April 8, 2019

Animal Supply Co., an Irving, Texas-based pet food distributor, has launched the Animal Supply Connect platform, which offers digital e-commerce fulfillment…

Carnival Cruise launches artsy, crafty guest experience

April 4, 2019

Those who may tire of scenic views on Carnival Cruise Line excursions now have another experience to try as the cruise operator is partnering with arts and…

Amazon curates special e-storefront for Coachella festival

April 4, 2019

Those heading to the 2019 Coachella Valley Music and Arts Festival have a special curated shopping site to get all the items they may need for the event…

Footwear retailer expands nail salon strategy across five locations

April 3, 2019

North American footwear designer and retailer DSW is expanding its partnership with W Nail Bar to develop nail salons to five retail locations in Texas…

Office Depot, Alibaba join forces on co-branded e-commerce site

April 2, 2019

In an effort to stem competition from Amazon.com, Office Depot is teaming up with Alibaba on an e-commerce effort aimed at the small and medium size business…

McDonald's aims to drive more personal customer experience with tech acquisition

March 28, 2019

Expect many more drive-thru menu suggestions at McDonald's after it buys the tech-based personalization company, Dynamic Yield. McDonald's aims to use the…

Bank of America's Erica virtual assistant boasts 6M users

March 27, 2019

Erica, the AI-driven digital banking chatbot from Bank of America, has surpassed six million users, according to a press release.

Domino's teams with Xevo to launch in-car ordering

March 27, 2019

Domino's Pizza is working with in-vehicle commerce creator, Xevo Inc., to launch AnyWare pizza ordering capabilities, which will be preloaded in Chrysler and…

Wellness water brand tapping AR mirrors for in-store demos, customer engagement

March 26, 2019

In a quest to better understand the customer, Flow Alkaline Spring Water will deploy augmented reality mirrors, using Memomi technology, in the grocery…

Cosabella launches subscription lingerie service

March 25, 2019

Cosabella is launching a monthly lingerie subscription box service utilizing the Snap+Style Business curation platform.

Why Instagram Checkout may be the forerunner of the one-stop retail experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The in-app shopping channel launched by the photo and video-sharing social networking service, owned by Facebook, may signify what's to come next in online…

New York airport expands Terminal B consumer services

March 21, 2019

Terminal B at New York's LaGuardia aiport now features an Uber Rider Center, Starbucks and the C Bar.

Tesla decides to keep most store locations open

March 21, 2019

First Tesla announced it was closing most of its store locations and becoming a pure e-commerce play.

Examining customer experience challenges in retail voice technology

Ken Sutton, CEO of Yobe, offers insight on the challenges inherent in voice shopping: the number of voice shopping enabled devices and the quality of the…

Instagram launches its own retail shopping channel

March 19, 2019

Instagram has launched a shopping service, called Checkout on Instagram, that lets shoppers buy, track and manage purchases directly within the social media…