Ashley HomeStore licensee taps Qualtrics to boost customer experience

September 6, 2019

Broad River Retail, the biggest independent owner and operated Ashley HomeStore licensee in the U.S., is using Qualtrics CustomerXM to boost the customer…

Hershey sweetens ordering process for retail partners

September 4, 2019

Retailers, such as convenience stores, that sell Hershey Company snacks and products now have an online process providing same-day ordering when a new product…

3 keys to a successful retail website redesign

Craig Witt, chief revenue officer at MotionPoint, offers up insight on why a website design should include a content refresh as well as both initiatives will…

Paint retailer taps Toshiba to revamp store experience

August 29, 2019

Dunn-Edwards, a Southern-California-based paint and paint supply manufacturer and distributor with 141 stores, is deploying Toshiba technology to revamp its…

Target, Disney team up to deliver magical customer experience

August 29, 2019

Target and Disney are partnering to bring "shop-in-shop" Disney experiences to 25 Target stores come October. The Disney experience will also be available to…

Harley-Davidson taps Frank Mayer and Associates for in-store bike display

August 28, 2019

Motorcycle titan Harley-Davidson is partnering with interactive technology leader Frank Mayer and Associates, Inc., to design, create and produce interactive…

What consumers want: fast help, flexible delivery

August 26, 2019

The two top things wanted by today's retail consumer are easy and fast online "chat" help and flexible delivery options, specifically in-store pickup and…

Beauty e-tailer taps Contentsquare to advance e-commerce functions

August 26, 2019

Feelunique, an online-only beauty retailer, is partnering with digital experience analytics platform, Contentsquare, in a quest to enhance the customer…

Why conversational commerce is coming sooner than you think

Marco Lafrentz, vice president, tyntec, shares his insight on how online commerce has evolved significantly over the last two decades, and the ongoing shift is…

Amazon Treasure Truck expands route to three more cities

August 21, 2019

Amazon's Treasure Truck, which offers daily unique sale items and experiential customer-focused events, is now on the road in Charlotte, North Carolina, as…

Skechers taps Aptos to update POS

August 20, 2019

Global footwear retailer, Skechers, is deploying Aptos, Inc. technology for point of sale and sales audits via the Aptos ONE software-as-a-service platform.

Attaining retail operational excellence with indoor location technology

Chris Todd, CEO of Theatro, explains why It's time for retailers to focus on applying location technology to associates in order to serve customers more…

Stop & Shop deploys robots for spill, cleanup alert work

August 12, 2019

Stop & Shop supermarkets now have a new helper for aisle cleanup: Marty, the robot.

Understanding the challenges of Amazon marketing optimization

Melissa Burdick, Pacvue president, discusses how marketing optimization is a key component of a successful Amazon strategy, and when used effectively, it can…

Sock vending machines launch in San Francisco

August 9, 2019

The Sock Spot, a novelty sock retailer, has launched the first of several automated retail units at the Westfield San Francisco Centre, according to a press…

Target marks 20th designer partnership with limited-edition collection

August 8, 2019

Target Corporation is marking the 20th anniversary of its first designer partnership, with Michael Graves, via a limited-edition collection featuring 30…

Toms debuts new checkout payment option

August 8, 2019

Toms, a shoe and accessories retailer, is partnering with payments provider Klarna to offer two additional pay options at online checkout. Shoppers can now pay…

Henkel debuts an experience center for retailers

August 2, 2019

Henkel, which makes home care, beauty and adhesive technologies, has opened an experience center at its consumer products headquarters for retail partners.

'Friends' retail pop-up honors show's 25th anniversary

August 1, 2019

SoHo, New York, will be home to a uniquely branded retail pop-up experience in September when Warner Bros. TV stage a "Friends" TV show-themed pop-up in…

How to improve the customer experience using strategic space planning

by Tom Buiocchi — Executive Director, President & CEO, ServiceChannel

Tom Buiocchi, executive director at ServiceChannel, breaks down the step-by-step process for effectively improving the in-store customer experience.