5 tactics for boosting customer response rates

Leonie Brown, a senior XM scientist at Qualtrics, shares five tactics for ensuring high quality feedback data as today's successful retailers are those who…

Retail brands concur: experimental 'phygital' store delivered proof of concept

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Executives for the two brands that participated in The Fitting Room, which combined both digital and physical customer experiences, agreed the one-month…

Friendly's debuts more functional, rewarding loyalty app

July 25, 2019

Friendly's is launching what it describes as an improved loyalty program this week, called the BFF Club, to give patrons timely promotion updates, as well as…

BOPIS report highlights importance of transparency, timeliness and clarity

July 24, 2019

Transparency, timeliness and clarity are keys to success for retailers offering buy online pickup in store solutions, according to a study released by Bell and…

4 steps for taking control of the retail coupon experience

David Moran, co-founder of Eversight, explains that while coupons aren't new for the retail segment a lot has changed from how they are issued to how they are…

The Fitting Room creates 'phygital' experience

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The Fitting Room is combining digital elements such as interactive touchscreens with personal customer assistance to create a better 'phygital' environment.

6 ways AI is driving retail employee productivity, engagement

Tom Besselman, vice president of retail solutions at CompuCom, offers up a detailed look at how AI is being used to make retail employees better and the…

A strategy to take a retail business across borders

Storefront CMO Stephanie Kidder explains that while doing business in a new country can come with a daunting list of questions, costs and unfamiliar…

American consumer: The DMV is a better experience than an online robot

July 17, 2019

One in every four U.S. millennials would rather spend three hours at the  department of motor vehicle than deal with a robotic automated response agent…

Trends in brand marketing: Insights from SXSW 2019

Sonya Klinger, marketing manager at IDL, shares insight about trends and technology highlighted at this year's SXSW event.

Shopping centers quietly test facial recognition technology

July 16, 2019

Some U.S. shopping centers are using facial recognition technology that detects customers' facial features and their paths of travel, along with AI to mine…

H&M, Klarna team up on elevating the customer experience

July 9, 2019

Retailer H&M and payments player, Klarna, are partnering to expand the friction-less checkout experience across all channels while also elevating the…

Paris fashion retailer taps Aptos to optimize global planning

July 5, 2019

Luxury retailer Zadig & Voltaire, a Paris fashion house, is deploying Aptos Technology's Planning solution to manage buying sessions, as well as allocation…

Best Buy now Apple expert, repair partner

June 26, 2019

Best Buy stores nationwide are now offering Apple authorized services via the Best Buy Geek Squad.

For high-velocity retail business, mind the data gap

Jason English, principal analyst and CMO, Intellyx, maps out why overcoming retail data gaps in real time, at cloud scale, will become critical to business…

Walmart pilots fast lane check-out system

June 19, 2019

Walmart is reportedly piloting a fast lane check-out strategy at a Canadian store.

Walmart's Jetblack catching attention of affluent

June 18, 2019

Walmart's Jetblack personal shopping offering, launched last year in New York, is grabbing so much love from consumers, there's a waiting list.

Amazon sued over voice tech recording feature

June 14, 2019

Two class action lawsuits have been filed against Amazon regarding its Alexa voice technology, alleging the device is recording and storing children’s voices…

Aramark installs AI powered self-checkout kiosks at Major League Baseball stadiums

June 13, 2019

Aramark, the nationwide refreshment and food services provider, has installed artificial intelligence powered self-service checkout kiosks at all of its Major…

Amazon launches another Go store in New York

June 11, 2019

Amazon opened the doors to its second Amazon Go store in New York this morning at 6 a.m., and the store marks the omnichannel retailer's thirteenth Go store in…