AI to hit big in the next decade.

February 24, 2020

Artificial intelligence will hit its stride within the next decade, providing tangible benefits to business operations, employees and consumers.

Why immersive is a key word in today's retail environment

by Steve Hastings — Founder & Executive Planning Director, isobel

isobel Founder and Executive Planning Director Steve Hastings explains why he believes the I think the keyword for retail in the future is immersive.

AREA15 CEO talks experiential retail and the need to be cool and creative

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

AREA15 CEO Winston Fisher is passionate about retail development and delivering immersive experential experiences. He shares his insight on why content is king…

Beauty care pioneers self-service AI, AR technology

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

AI and AR provide customers personalized recommendations and allow the retailer to move from a product-centric to a customer-centric experience.

7 retail trends in 2020 and tips for success

by Beth VanStory — Partner & CMO, Chief Outsiders

Beth VanStory, partner, Chief Outsiders, writes that if 2019 was the year retailers woke up from a retail apocalypse, 2020 is shaping up to be the year of the…

Mastercard launches augmented reality app to view cardholder benefits

January 10, 2020

Mastercard Inc., looking for a new interactive way for customers to manage their credit, unveiled an augmented reality app that offers a 360-degree view of…

How web-based 3D, AR tools enhance the customer shopping experience

Rob Weaver, chief revenue officer at Vertebrae, shares insight on how 3D and augmented reality shopping tools can prevent returns by boosting confidence that…

Facial recognition to grow 12.5% annually through 2024

January 2, 2020

The facial recognition market is expected to grow at a combined annual growth rate of 12.5% for the forecast period 2019 to 2024, according to Mordor…

Look Back: Top news of 2019 in retail customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

News abounded in 2019 relating to retail customer experience, from technology innovations and emerging technology players to retail activity on everything from…

Improved technology will drive facial recognition adoption

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The use of facial recognition for customer identification has been controversial due to concerns about privacy and accuracy, but a panel of experts at the…

Online ordering platform introduces self-service kiosk

December 26, 2019

Flipdish, an Ireland-based online ordering platform, has launched a self-service kiosk, according to an RTE report. The company said the kiosk will improve…

Look Back: Top retail customer experience blogs of 2019

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Retail Customer Experience was bursting with great shared insight this year. Here's a look at the top five blogs that captivated readers' attention.

Researchers: Printed masks can fool facial recognition systems

December 24, 2019

Researchers at Kneron, an artificial-intelligence provider, said they fooled facial recognition systems using a printed mask showing a different person's face…

Perfect Corp. partners with Sally Beauty on AI hair color experience

December 23, 2019

Perfect Corp., a beauty technology solutions provider behind the YouCam Makeup virtual reality app, has teamed with Sally Beauty Holdings Inc., to power its…

Nets trials facial-recognition payments

December 18, 2019

Under the tagline "Hungry? Face it," Nets, a Nordic provider of digital payment services, has launched a pilot testing facial recognition as a payment method…

Smile! 3D facial recognition is raising kiosk value

3D facial recognition, well established in China, is in its early stage of adoption in the U.S. Despite privacy concerns, the technology will make transactions…

Retailer offers unique customer journey

December 12, 2019

The Canada Goose store in Toronto promises coat-buyers a different type of shopping and purchase experience in that there is no inventory to put in a bag and…

SMG retail engagement leader on taking care of the customer

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Brian Dennis, senior vice president, retail customer engagement, for Service Management Group, has seen the transformation of physical retail stores from…

Examining the state of voice shopping

Matt Lang, strategy director, and Will Hall, chief creative officer, of Rain, examine all that's been happening with voice retail technologies this year.

Augmenting the retail customer experience

Taras Kovalchuk, XR practice leader at SoftServe, explains why as retailers seek the means to become truly omnichannel, AR can enhance the customer experience…