Share A Coke: How a personalized promotion became an e-commerce platform

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

A single product promotion — Share A Coke — became a multi-product e-commerce campaign driving millions of sales.

An inside view to Toyota's unified enterprise customer experience

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Toyota teamed with database marketing provider Acxiom to build an enterprise data marketing solution that makes use of both online and offline data to gain…

Are social networks primed to be the next omnichannel frontier? Yes, no, maybe

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The advent of social networks as e-commerce channels presents challenges for brands and retailers and yes, even for Amazon.

Retail closing, cashierless, Target strategy top most-read list in March

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The most popular news on Retail Customer Experience in March ranged from a retail brand closing to what Target's doing with fulfillment to the new retail model…

Best Buy CEO talks melding digital with physical for a winning retail strategy

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Rather than falling victim to economic winds, Best Buy harnessed its resources and created a turnaround strategy that included matching Amazon on price and…

Why Instagram Checkout may be the forerunner of the one-stop retail experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The in-app shopping channel launched by the photo and video-sharing social networking service, owned by Facebook, may signify what's to come next in online…

Beyond ‘bricks versus clicks’: Makings of a new retail model

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The traditional brick-and-mortar "prototype" model, in which a retailer builds a flagship store to be replicated in other locations, no longer works for…

Sam's Club, 7-Eleven push forward with cashierless stores

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Executives from Sam's Club and 7-Eleven offer insight on their progress with self-checkout initiatives and how the innovative technologies are a boon for both…

Top February reads: Walmart, psychology, visual analytics draw readers interest

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

February is the shortest month of the year, so it’s understandable if readers didn’t catch all the insight posted on Retail Customer Experience. To help you…

Target CEO: Earnings prove strategy is working; fulfillment is our friend

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Target CEO Brian Cornell said investments over the past two years are paying off, new small formats are being well received and its fulfillment approach is…

An insider's view of Walmart's digital transformation

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Jeremy King, Walmart's executive vice president and chief technology officer, offered insight during the NRF show on how the company formulates its technology…

Experiences consumers want versus data retailers need; what's ahead?

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Customer relationship strategies are impacted by more devices, more data, more category disrupting innovation and deeper customer relationships. Retailers need…

Intel leader: Why online retailers are leading store transformation, at least for now

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Online retailers have an advantage in transforming physical retail with technology since they operate under a different P & L model, says Intel executive Joe…

NRF Big Show Report: Kroger, Starbucks and the journey to intelligent retail

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Starbucks and Kroger are striving to develop intelligent retail operations to meet their unique customer base expectations and have way more in common than…

NRF Big Show Report: The big ‘c’ and retail economics ahead

Standing still, and not understanding the value of data, could prove to be the demise of many a retailer, big and small, despite encouraging economic…

Experts share 2019 retail customer experience predictions

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Retail Customer Experience went to the experts and industry watchers to get their predictions and expectations on a wide range of issues, from technology to…

10 most read Retail Customer Experience blogs of 2018

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

This year's Retail Customer Experience bloggers tackled a wide range of topics, technology and trends. Before the new year arrives here's a chance to make sure…

Are you ready for Gen Z consumers? No BS allowed!

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Gen Z consumers comprise 26 percent of the population and they should not be confused with millennials.

Amazon leader: Voice assistant makes retail experience more personal, natural, authentic

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Voice commerce continues to expand, offering retailers new ways to engage the consumer. But Patrick Gauthier, vice president of Amazon Pay, has more questions…

Holiday shoppers embracing mobile big time

by David Jones — Editor, Networld Media Group

Data from Adobe Analytics shows mobile shopping reached new heights during a record Cyber Monday