Consumer Behavior Features
Target loyalty news tops most-read in September
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Target's newest loyalty program grabbed big attention with Retail Customer Experience readers in September. If you missed that story get the lowdown as well as…
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Talking With: Maropost CEO on CX strategy, retail challenges in play
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
As North America's fastest growing marketing automation platform, Maropost is busy helping retailers focused on boosting the customer experience. CEO Ross…
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Are mobile payments on the verge of a breakthrough?
by David Jones — Editor, Networld Media Group
Despite years of hype and expectations that failed to materialize, U.S. mobile payment adoption may be close to a breakthrough as issuers transition to…
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TGI Fridays strategy, e-commerce disruption, grocer CX challenges top July reads
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
If you missed a day of reading Retail Customer Experience in July we don't blame you. It is a hot month, for most, best spent on the shore, in the pool or in…
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Under Armour, Grupo Vidanta share tips on boosting customer experience, engagement
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
While focused on consumers in vastly different industries, the two brands have a common goal: crafting a robust customer experience built on engagement.
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Retail brands concur: experimental 'phygital' store delivered proof of concept
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Executives for the two brands that participated in The Fitting Room, which combined both digital and physical customer experiences, agreed the one-month…
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TGI Fridays: It's all about the customer, customer journey
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
When it comes to enhancing the customer experience the prime focus for TGI Fridays is on one thing and one thing only: the customer. Sherif Mityas, the brand's…
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Amazon Prime Day sets records once again
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Amazon's annual two-day sales event, Prime Day, not only proved lucrative for the omnichannel giant but for niche and small retailers as well.
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Customers embracing kiosks, but acceptance not uniform in all scenarios
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
A panel of experts who have introduced kiosks in various types of settings shared their ideas on how to make sure kiosk deployments are effective for customers…
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Urban Air CEO: Retail success is all about loving the customer
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Michael Browning, founder and CEO of Urban Air Adventure Park, shared his brand’s secrets to success during a keynote talk at this week's annual ICX…
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Top 3 reasons to attend the ICX Summit
by Bradley Cooper — Editor, Connect Media
Keeping up with constant changes in technology can be a major challenge, especially when many solutions also carry a high price tag. The upcoming ICX Summit…
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Nike, Dick's Sporting Goods charge forward with customer personalization
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Two of the top leading sporting goods retailers offer insight on digital initiatives aimed at improving customer personalization.
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How Google's retail toolkit reaches the tech savvy consumer
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Retail in 2019 is about learning how all different technologies work together rather than the technologies themselves, according tot Google's Daniel Alegre.
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Why retailers need to focus on localized social media, marketing
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
A free webinar, sponsored by social media and online reputation management platform SOCi, offers in-depth insight on why retail brick-and-mortar retailers need…
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Innovators share ways to eliminate buying friction while boosting omnichannel presence
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
As technology evolves, retailers find it increasingly difficult to keep abreast of new and better ways to improve customer service and understand consumer…
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How Pinterest bridges the gap between commerce and shopping
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Pinterest continues to find new ways to help consumers discovery their own creativity offering a visual search tool. The platform offering retailers and brands…
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Lowe's, Crate and Barrel talk digital and in-store marketing and finding the perfect balance
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Achieving the right mix of digital and in-store marketing is a major focus for home goods retailers. Leaders from Crate and Barrel and Lowe's share insights on…
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Knowing the difference between must-have CX technologies and what can wait
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Forrester VP and Principal Analyst Brendan Witcher shared insight on what retailers need to be doing when it comes to customer experience technology and what…
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E-commerce retailers share benefits, challenges of data driven social media marketing
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
E-commerce retailers share insights on how they are tracking the performance of different sales channels and the challenges encountered. One big point is the…
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Target talks digital signage, using Big Data to deliver a personalized experience
by Bradley Cooper — Editor, Connect Media
How do you deliver dynamic digital signage, based on Big Data, without making customers feel uncomfortable? Target, along with industry experts, offers insight…
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