Consumer Behavior Features
TGI Fridays: It's all about the customer, customer journey
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
When it comes to enhancing the customer experience the prime focus for TGI Fridays is on one thing and one thing only: the customer. Sherif Mityas, the brand's…
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Amazon Prime Day sets records once again
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Amazon's annual two-day sales event, Prime Day, not only proved lucrative for the omnichannel giant but for niche and small retailers as well.
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Customers embracing kiosks, but acceptance not uniform in all scenarios
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
A panel of experts who have introduced kiosks in various types of settings shared their ideas on how to make sure kiosk deployments are effective for customers…
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Urban Air CEO: Retail success is all about loving the customer
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Michael Browning, founder and CEO of Urban Air Adventure Park, shared his brand’s secrets to success during a keynote talk at this week's annual ICX…
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Top 3 reasons to attend the ICX Summit
by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator
Keeping up with constant changes in technology can be a major challenge, especially when many solutions also carry a high price tag. The upcoming ICX Summit…
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Nike, Dick's Sporting Goods charge forward with customer personalization
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Two of the top leading sporting goods retailers offer insight on digital initiatives aimed at improving customer personalization.
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How Google's retail toolkit reaches the tech savvy consumer
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Retail in 2019 is about learning how all different technologies work together rather than the technologies themselves, according tot Google's Daniel Alegre.
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Why retailers need to focus on localized social media, marketing
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
A free webinar, sponsored by social media and online reputation management platform SOCi, offers in-depth insight on why retail brick-and-mortar retailers need…
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Innovators share ways to eliminate buying friction while boosting omnichannel presence
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
As technology evolves, retailers find it increasingly difficult to keep abreast of new and better ways to improve customer service and understand consumer…
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How Pinterest bridges the gap between commerce and shopping
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Pinterest continues to find new ways to help consumers discovery their own creativity offering a visual search tool. The platform offering retailers and brands…
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Lowe's, Crate and Barrel talk digital and in-store marketing and finding the perfect balance
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Achieving the right mix of digital and in-store marketing is a major focus for home goods retailers. Leaders from Crate and Barrel and Lowe's share insights on…
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Knowing the difference between must-have CX technologies and what can wait
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Forrester VP and Principal Analyst Brendan Witcher shared insight on what retailers need to be doing when it comes to customer experience technology and what…
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E-commerce retailers share benefits, challenges of data driven social media marketing
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
E-commerce retailers share insights on how they are tracking the performance of different sales channels and the challenges encountered. One big point is the…
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Target talks digital signage, using Big Data to deliver a personalized experience
by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator
How do you deliver dynamic digital signage, based on Big Data, without making customers feel uncomfortable? Target, along with industry experts, offers insight…
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Share A Coke: How a personalized promotion became an e-commerce platform
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
A single product promotion — Share A Coke — became a multi-product e-commerce campaign driving millions of sales.
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An inside view to Toyota's unified enterprise customer experience
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Toyota teamed with database marketing provider Acxiom to build an enterprise data marketing solution that makes use of both online and offline data to gain…
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Are social networks primed to be the next omnichannel frontier? Yes, no, maybe
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The advent of social networks as e-commerce channels presents challenges for brands and retailers and yes, even for Amazon.
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Retail closing, cashierless, Target strategy top most-read list in March
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The most popular news on Retail Customer Experience in March ranged from a retail brand closing to what Target's doing with fulfillment to the new retail model…
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Best Buy CEO talks melding digital with physical for a winning retail strategy
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Rather than falling victim to economic winds, Best Buy harnessed its resources and created a turnaround strategy that included matching Amazon on price and…
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Why Instagram Checkout may be the forerunner of the one-stop retail experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The in-app shopping channel launched by the photo and video-sharing social networking service, owned by Facebook, may signify what's to come next in online…
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